Assistant Front Office Manager-Greenleaf Hospitality Group

Job Description

Job Title: Assistant Front Office Manager

Company: Greenleaf Hospitality Group

Location: Kalamazoo, MI

Pay: $45000 per year

AI Pay Analysis: An annual salary of $45,000 for an Assistant Front Office Manager in Kalamazoo, MI translates to an hourly rate of approximately $21.63, which is generally below the national average for this position. According to various salary data sources, the average salary for an Assistant Front Office Manager in the U.S. typically ranges from $40,000 to over $50,000 per year, depending on experience and the specific location. In Kalamazoo, the cost of living is relatively moderate, but this salary may still be considered on the lower end, particularly for candidates with experience or specialized skills. To be competitive in the market, employers may need to consider offering a higher salary or additional benefits.

Job description:

Overview:
At GHG, we offer an engaging work environment with a dedicated Front Office team and numerous opportunities for skill enhancement and professional growth.

Responsibilities:
Job Purpose
We are committed to delivering exceptional, personalized guest experiences that foster genuine relationships built on loyalty towards our guests, each other, and our community. As a leader, you will develop your team by exemplifying our core values of trust, integrity, mutual respect, and collaboration.

What You Will Be Doing

• Collaborate with other departments to promote cross-selling across the property.
• Lead and develop a high-performing team.
• Cultivate positive relationships with our guests.
• Select and onboard skilled new team members.
• Assist in budget preparation and adhere to staffing guidelines.
• Implement operating procedures and uphold standards.
• Train and develop team members to ensure the best fit for each role.
• Exhibit high motivation and a goal-oriented mindset.
• Maintain organization and have comprehensive knowledge of all front office functions.
• Address and resolve any billing discrepancies.
• Deliver exemplary customer service consistently.

Essential Job Responsibilities

• Enhance team effectiveness by overseeing recruitment, staff orientation, training, coaching, and performance management within a talent-focused framework; consistently improve people processes and communication of values, strategies, and objectives; engage staff accountability; and sustain a collaborative environment.
• Develop and execute an approved business plan by identifying profitable opportunities, performing SWOT analyses, recommending competitive strategies, and setting quarterly and annual goals aimed at increasing customer engagement.
• Achieve organizational goals by strategically allocating resources for profit maximization, routinely evaluating progress with leadership, and implementing necessary adjustments.
• Foster cross-functional collaboration by establishing and enforcing standards related to procurement, inventory, service delivery, and operations, while coordinating efforts with sister units and management.
• Build a strong company image by empowering employees to adopt a customer-centric mindset, and by collaborating with guests and community organizations, while adhering to ethical business practices.
• Maintain world-class service quality and a memorable guest experience by setting high service standards, actively engaging with guests, conducting regular audits, and continually seeking objective measures of customer engagement.
• Sustain key, customer-focused processes by regularly reviewing their effectiveness, gathering customer feedback, and advocating for continuous improvement across all functions.
• Keep professional and technical knowledge current through educational workshops, professional publications, networking, and participation in relevant industry organizations.
• Establish and maintain strong relationships with community and industry stakeholders by actively participating in programs that support growth and collaboration.
• Contribute to Greenleaf Hospitality Group’s overall initiatives by achieving related objectives as needed.

Qualifications:
What You Need for This Position

• A bachelor’s degree is preferred.
• 1-2 years of relevant experience in hotel operations is advantageous but not required.
• Strong commitment to purpose, values, and a sense of urgency.
• Excellent decision-making capabilities with the ability to make prompt decisions that benefit guests and the organization.
• A positive attitude and adaptability to changing schedules.
• Availability to work weekends and holidays.
• Ability to foster strong short- and long-term relationships with guests and team members.
• Proficient reading skills with the capacity to manage a high volume of correspondence.
• Ability to multitask effectively.
• Strong communication and interpersonal skills.
• Capacity to stand for extended periods, up to 10 hours.
• Ability to stoop and bend as needed.
• A clean driving record.
• Ability to lift items weighing up to 40 pounds periodically.
• Competence in safely handling potentially hazardous chemicals and equipment.
• Compliance with safety and health regulations.
• Ability to perform repetitive motion tasks with efficiency.

What’s in It for You

• Annual bonus eligibility.
• Immediate accrual of paid time off (PTO), with access as soon as a minimum of 2 hours is accrued.
• 401(k) plan with a 100% match up to 3% and a 50% match for the next 2%.
• Comprehensive medical, dental, vision, disability, and life insurance options.
• Access to an employee assistance program offering a wide range of services including up to 7 free counseling sessions per year.
• Health and wellness reimbursement of up to $600 annually for items such as massages, gym memberships, and running shoes.
• 10% discount at GHG outlets.
• One complimentary meal per shift.
• Discounted hotel rates at Radisson Hotel Group properties worldwide.
• Monthly cell phone stipend.
• Participation in annual leadership training and development classes.
• Access to parental leave programs.
• Flexible work schedules.

Job Posting Date: Sun, 19 Jan 2025 04:32:07 GMT

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