Assistant General Manager-Courtyard

Okemos, MI
November 18, 2024
Full Time
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Job Description

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Job Title: Assistant General Manager

Company: Courtyard

Location: Okemos, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the role of “Assistant General Manager” in Okemos, MI, we must consider various factors, including the role’s responsibilities, the local cost of living, and prevailing industry standards. As of my last update in October 2023, the typical hourly wage for Assistant General Managers can range from $20 to $30 per hour, depending on the specific industry (like hospitality, retail, or corporate) and the level of experience required. If the hourly rate you have is within or slightly above this range, it is likely competitive for the area, especially if the job includes benefits or opportunities for advancement. However, if it’s significantly lower, it may not attract qualified candidates. Always consider the specific demands of the role and any unique market conditions in Okemos when evaluating competitiveness.

Job description:

We are seeking a qualified Assistant General Manager/Operations Manager to support the General Manager in overseeing the daily operations of our hotel. This role is crucial in ensuring guest satisfaction and adherence to company policies and procedures, which are essential for maintaining our high standards and maximizing hotel profitability. The Assistant General Manager will act as the General Manager in their absence.

Benefits:

  • Competitive Pay
  • Paid Time Off
  • Employee Rate Discounts for Hotel Stays
  • Collaborative Team Environment
  • Opportunities for Career Growth

Responsibilities:

  • Oversee daily operations and allocate assignments to hotel staff.
  • Assist the General Manager in developing and communicating operational strategies and objectives.
  • Ensure that systems and procedures are established and adhered to for guest safety and security.
  • Directly supervise hotel staff, ensuring they are well-trained and equipped to perform their duties effectively.
  • Support the General Manager in executing, developing, and monitoring the hotel’s financial and operational plans.
  • Manage front and back office operations, revenue, and reservation functions to guarantee exceptional guest service and secure handling of financial transactions.
  • Oversee Maintenance and Housekeeping departments to ensure compliance with quality and brand standards, conducting routine inspections of guest rooms and public areas.
  • Implement preventative maintenance programs to protect the hotel’s physical assets.
  • Provide recommendations regarding staffing decisions, including salary adjustments and disciplinary actions, in accordance with company policies.
  • Monitor inventory levels and manage timely ordering of supplies.
  • Report budget variances and control labor costs and other expenses.
  • Develop and enforce service guidelines to ensure complete guest satisfaction, handling complaints and concerns with professionalism.
  • Propose capital improvements to enhance the property and foster brand loyalty.
  • Conduct weekly meetings with Maintenance, Housekeeping, and Front Desk staff to align on objectives and goals.
  • Maintain communication and foster relationships with external contacts.
  • Engage with guests to ensure their total satisfaction.
  • Collaborate with the Management Company, Owners, and Principals regarding operational updates and challenges.
  • Ensure compliance with regulatory agencies concerning safety and operational matters.
  • Address and resolve vendor-related issues and concerns.
  • Serve as Manager on Duty as required.

Qualifications:

  • Previous experience in operations or general management, or a combination of education and experience relevant to hotel management. Requirements may vary based on the operation’s size and complexity.
  • Fluent in English; proficiency in additional languages is a plus.
  • Excellent communication skills with the ability to engage positively with guests, employees, and third parties, reflecting the hotel and brand standards.
  • Strong reading and writing skills; proficiency in basic mathematics, budgeting, and profit/loss analysis is essential.
  • Proven problem-solving, organization, motivation, and training capabilities.
  • Willingness to travel for workshops, trade shows, and conventions as necessary.
  • Availability to work nights, weekends, and holidays as needed.
  • Consistent attendance is critical.
  • Ability to work both indoors and outdoors, manage hazardous materials, and lift up to 50 pounds.
  • Maintain a professional appearance at all times.

We are American Hospitality Management, Inc. (AHM), an award-winning hospitality management group operating a diverse portfolio of hotels, extended stays, and resorts across the nation. Our corporate culture promotes creativity, collaboration, and support among team members. We are an equal opportunity employer, committed to fostering an inclusive workplace free of discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by law.

Job Posting Date: Sun, 17 Nov 2024 23:05:30 GMT

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