Assistant General Manager OEM-Homewood Suites by Hilton

Grand Rapids, MI
November 8, 2024
Full Time
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Job Description

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Job Title: Assistant General Manager OEM

Company: Homewood Suites by Hilton

Location: Grand Rapids, MI

Pay:

AI Pay Analysis: To determine if the hourly rate for an “Assistant General Manager OEM” in Grand Rapids, MI, is competitive and aligns with industry standards, you would typically compare it against average salaries from similar roles in the region and industry. As of late 2023, the average salary for an Assistant General Manager in the OEM sector often ranges from approximately $25 to $50 per hour, depending on experience, company size, and specific responsibilities. If you have a specific hourly rate in mind, you could assess its competitiveness based on this range and local demand for such positions. A rate at the higher end may indicate a strong alignment with industry standards, while a rate on the lower end may suggest room for negotiation or reevaluation based on the role’s complexity and required qualifications. Overall, it’s important to consider the full compensation package, including benefits and growth opportunities, in your analysis.

Job description:

Ensure guest satisfaction and the smooth operation of the hotel by supervising various departments in the absence of the General Manager and/or the Manager on Duty. Support the General Manager in striving for hotel profitability through effective revenue generation, cost control, guest satisfaction, and associate development. Management-level associates are expected to dedicate sufficient time each workday to complete their responsibilities; for OEM associates, overtime provisions apply and are calculated accordingly.

Qualifications:

  • A minimum of 5 years of progressive experience in a Rooms or Food & Beverage department within a hotel; alternatively, a 4-year college degree coupled with 2 to 3 years of relevant experience, or a 2-year college degree with 3 to 4 years of experience in a similar capacity.
  • Prior supervisory experience is required.
  • Proficient in Windows Operating Systems.
  • Ability to swiftly and accurately evaluate and select among alternative courses of action.
  • Competent in high-pressure situations and capable of maintaining composure and objectivity.
  • Proficient in identifying, anticipating, preventing, and resolving workplace issues as necessary.
  • Ability to assimilate and adjust complex information from various sources to address specific needs effectively.
  • Effective communication skills for actively listening to, clarifying, and resolving concerns from both co-workers and guests.
  • Basic understanding of financial information and arithmetic functions.
  • Strong ability to convey information and ideas clearly.

Responsibilities:

  • Approach all interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, with scheduling flexibility based on hotel needs.
  • Uphold high standards of personal appearance and grooming, including adherence to Aimbridge Hospitality’s dress code and wearing a nametag while on duty.
  • Ensure compliance with Aimbridge Hospitality standards and regulations to promote safe and effective hotel operations.
  • Fulfill certification requirements specific to the position, such as Food Handlers, Alcohol Awareness, CPR, and First Aid.
  • Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments to ensure efficient hotel operations in the General Manager’s absence, addressing deficiencies in collaboration with the supervisor on duty.
  • Utilize competencies from Aimbridge and brand training resources to enhance performance in all operational departments and develop a thorough understanding of each position’s impact on hotel operations.
  • Assist the General Manager in revenue-generation initiatives by participating in sales efforts, engaging with clients during evening functions, and collaborating on sales calls with the Sales Team.
  • Support the General Manager in developing both managerial and hourly staff through Corporate-approved training programs, including bi-weekly one-on-one meetings with Department Heads for personnel development.
  • Foster a workplace environment that empowers employees to make decisions that enhance guest satisfaction, ensuring follow-up on empowerment successes and opportunities.
  • Collaborate with the General Manager in preparing financial reports as required by the Corporate Office, meeting all deadlines imposed by both Corporate and the General Manager.
  • Participate in scheduled Manager on Duty (M.O.D.) coverage.
  • Ensure effective training in service standards is consistently applied across all departments using the established training framework.
  • Facilitate recruitment, hiring, and training for Guest Services in alignment with occupancy levels.
  • Be present in public areas during peak times to greet guests and provide assistance as needed.
  • Maintain protocols for handling the hotel safe, particularly regarding security, and conduct a monthly safe audit.
  • Ensure that all scheduled meetings occur on the property.

Job Posting Date: Fri, 08 Nov 2024 06:35:08 GMT

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