Automotive Service Manager-Conrad’s

Job Description

Job Title: Automotive Service Manager

Company: Conrad’s

Location: Mentor, OH

Pay: $45000 – 70000 per year

AI Pay Analysis: The annual salary range of $45,000 to $70,000 for an Automotive Service Manager in Mentor, OH, appears to be competitive when considering the local labor market and industry standards. According to various salary data sources, the average salary for an Automotive Service Manager typically ranges from $50,000 to $80,000, depending on experience, certifications, and the size of the dealership or service center. In Mentor, OH, where the cost of living is relatively moderate, this salary range aligns well with expectations, making it a reasonable offer for candidates. However, the specifics of the package may vary based on benefits, bonuses, and the operational scale of the employer.

Job description:

Directs the service department in assessing customer needs through the appropriate delivery of products and services. All employees are expected to embody core behaviors that contribute to providing the level of service that customers expect:

Key Competencies

1. Customer Focus
   Prioritizes the customer’s needs at all times, proactively identifying and addressing concerns. Committed to delivering quality service to foster customer loyalty.

2. Desire to Learn
   Actively pursues opportunities to expand knowledge and enhance skills.

3. Interpersonal Effectiveness
   Engages in active listening and communicates with respect and clarity. Presents information in an engaging and comprehensible manner.

4. Detail Orientation
   Completes tasks accurately, thoroughly, and with a strong focus on quality in accordance with established processes and procedures.

5. Reliability
   Accepts personal responsibility for work outcomes, ensuring quality, timeliness, and results while striving to complete tasks independently.

Essential Job Functions

• Assess and address customer needs, problems, complaints, requests, inquiries, and deadlines in a professional manner.
• Facilitate communication between customers and the service department to ensure proper diagnosis and service delivery.
• Verify completion of appropriate services with the service department.
• Promote and sell tires, automotive accessories, service repairs, and preventative maintenance to meet customer needs.
• Stay informed and maintain comprehensive product knowledge of all tires, services, and competing products.
• Provide accurate responses to customer inquiries both via phone and in-store.
• Cultivate trustworthy relationships with customers by demonstrating integrity and a genuine concern for their needs.
• Deliver exceptional customer service that surpasses expectations while adhering to company policies and guidelines.
• Effectively listen and communicate essential information to both customers and employees in a professional manner.
• Develop a base of loyal customers.
• Prepare accurate estimates and invoices for customers using established procedures for various payment methods.
• Familiarize oneself with the duties of a Maintenance Technician.
• Prioritize daily tasks to ensure timely delivery of products and services as promised.
• Organize daily workflows utilizing the 1-9 customer service system.
• Exhibit decisiveness and manage time efficiently.
• Train, develop, and motivate store personnel effectively.
• Evaluate employee performance, providing encouragement and discipline in a fair and consistent manner aligned with company policies.
• Delegate responsibilities by leveraging the skills of team members.
• Address customer complaints, employee conflicts, and operational challenges in a composed and equitable manner.
• Maintain reliability in all interactions with customers and staff.
• Analyze and apply performance business data to enhance daily operations and decision-making.
• Manage employee productivity, store expenses, and inventory effectively.
• Achieve established monthly performance goals.
• Communicate questions, problems, and results to the Store Leader promptly.
• Learn and utilize the computer system, software, and transfer system efficiently.
• Adhere to daily opening and closing procedures with precision.
• Maintain current knowledge of product offerings and competitor offerings.
• Keep accurate inventory records for tires, parts, and other product lines.
• Understand, apply, and communicate all existing and new policies to team members.
• Provide managerial support to other locations as needed.
• Timely complete all administrative duties and report obligations, including training, time records, invoices, and evaluations.

Qualifications

To excel in this role, candidates must effectively perform and take pleasure in each essential duty. The requirements listed below are representative of the knowledge, skills, and abilities necessary for successful performance.

Education and Experience

High school diploma required; two to four years of related experience and/or training preferred; or an equivalent combination of education and experience. Knowledge and skills related to tire and automotive sales, customer service, and retail automotive operations are essential.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to compose routine reports and correspondence.
• Ability to communicate effectively in front of groups of customers or employees.

Mathematical Skills and Reasoning Ability

• Proficiency in basic arithmetic operations using whole numbers, fractions, and decimals.
• Ability to solve practical problems with varied variables in non-standardized situations.
• Ability to interpret various written, oral, and diagrammatic instructions.

Physical Demands

The physical requirements for this position necessitate that the employee frequently stands for extended periods, moves and lifts tire and product displays weighing up to 50 lbs, and performs various mechanical tasks that require bending and crouching. Reasonable accommodations may be available for individuals with disabilities.

Work Environment

The work environment may involve exposure to moving mechanical parts, fumes, airborne particles, toxic or caustic chemicals, and various weather conditions. The noise level in the workplace is typically loud. This position may require extended hours, including Saturdays, and occasional work on Sundays and evenings, with an average of 52 hours per week, as well as potential travel between locations.

Miscellaneous

A valid driver’s license in the state of employment and an acceptable driving record are required as per company policy. A background check is a prerequisite for employment. This job description is not exhaustive and may be subject to review and modification based on the changing needs of the organization. Duties and responsibilities inherent to the position will also be considered within the jobholder’s responsibilities.

Job Posting Date: Sun, 12 Jan 2025 23:04:05 GMT

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