Automotive Service Manager-Conrad’s

Job Description

Job Title: Automotive Service Manager

Company: Conrad’s

Location: Medina, OH

Pay: $45000 – 70000 per year

AI Pay Analysis: The hourly rate for an Automotive Service Manager in Medina, OH, translating to an annual salary range of approximately $45,000 to $70,000, falls within a competitive spectrum for the role, especially considering the cost of living in that region. According to various salary surveys and job listings, Automotive Service Managers in similar markets typically earn between $50,000 and $80,000 annually, depending on experience, dealership size, and additional responsibilities. While the lower end of the range may be on the cusp of being less competitive, the upper range aligns well with industry standards, suggesting that the offered salary could attract qualified candidates while still providing a reasonable compensation package for the responsibilities involved.

Job description:

Directs the service department in effectively diagnosing and addressing customer needs through appropriate products and services. All employees are expected to exemplify core behaviors that enhance our ability to deliver the level of service our customers expect.

Key Competencies:

1. Customer Focus
   Always prioritizes the customer, proactively identifying and addressing concerns and needs to foster loyalty.

2. Desire to Learn
   Actively seeks opportunities to build and expand knowledge to enhance skill sets.

3. Interpersonal Effectiveness
   Engages in active listening and communicates respectfully and effectively, presenting information in an engaging and comprehensible manner.

4. Detail Orientation
   Completes tasks accurately, thoroughly, and with a commitment to quality, adhering to established processes and procedures.

5. Reliability
   Takes personal responsibility for all aspects of work, including quality, timeliness, and results, striving to perform tasks with minimal oversight.

Essential Job Functions:

• Identify and address customer needs, problems, complaints, requests, and deadlines in a professional manner.
• Communicate customer requirements to the service department for accurate diagnosis.
• Confirm that appropriate services have been completed in accordance with customer expectations.
• Promote and sell tires, automotive accessories, service repairs, and preventative maintenance.
• Maintain current knowledge of products, services, and competitor offerings.
• Provide accurate answers to customer inquiries both over the phone and in-store.
• Foster trusting relationships with customers based on integrity and fairness, demonstrating genuine concern for their needs.
• Provide exceptional customer service that exceeds expectations while adhering to company policies and guidelines.
• Communicate effectively and engage in active listening with customers and team members to convey relevant information.
• Build and maintain a loyal customer base.
• Prepare accurate estimates and billing for customers.
• Process invoices for cash, charge, credit, employee, fleet, and national accounts accurately and according to procedures.
• Understand and perform Maintenance Technician duties as needed.
• Establish daily priorities to ensure timely delivery of products and services to customers.
• Organize and prioritize daily workflow using the 1-9 customer service system.
• Exercise decisiveness and effective time management.
• Train, develop, and motivate store personnel for optimal performance.
• Conduct evaluations and provide fair and objective feedback to employees in line with company policies.
• Delegate responsibilities effectively by recognizing and utilizing the skills of team members.
• Address customer complaints, employee conflicts, and operational issues with a calm, fair, and consistent approach.
• Demonstrate reliability in all interactions with customers and staff.
• Analyze business data to inform daily operations and decision-making, improving productivity.
• Manage employee productivity, store expenses, and inventory effectively.
• Achieve established monthly performance goals.
• Communicate challenges, questions, and results to the Store Leader promptly.
• Utilize computer systems, software, and transfer systems proficiently.
• Follow daily opening and closing procedures diligently.
• Maintain up-to-date knowledge of products and services offered.
• Ensure accurate inventory management for tires, parts, and other product lines.
• Interpret and enforce current policies as well as new directives to staff.
• Provide coverage at other locations as needed.
• Fulfill administrative duties and paperwork requirements accurately and punctually, including training and evaluations.

Qualifications:

To succeed in this role, candidates must demonstrate an ability to perform essential duties satisfactorily. The requirements outlined below reflect the knowledge, skills, and abilities essential for success.

Education and Experience:
High school diploma required; two to four years of relevant experience and/or training preferred, or an equivalent combination of education and experience. Knowledge and skills in Tire and Automotive, Sales and Customer Service, and retail automotive operations are essential.

Language Skills:

• Proficient in reading and interpreting documents such as safety rules, operating instructions, and procedure manuals.
• Capable of writing routine reports and correspondence.
• Ability to effectively communicate in front of groups, including customers and employees.

Mathematical Skills and Reasoning Ability:

• Proficient in basic arithmetic operations, including addition, subtraction, multiplication, and division in various units of measure.
• Ability to solve practical problems in variable situations with limited standardization.
• Capable of interpreting a variety of written, oral, diagrammatic, or scheduled instructions.

Physical Demands:

The physical demands outlined here represent what is required for an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made for individuals with disabilities.

• Regularly required to stand for extended periods, frequently lifting and arranging tire and product displays weighing up to 50 lbs.
• Frequently bends and crouches to examine vehicle components to assist customers in understanding necessary repairs.
• Occasionally unloads deliveries and places products on multi-level shelving, lifting up to 50 lbs.
• Regularly utilizes hands and fingers for operating cash registers, keyboards, telephones, and small hand tools.
• Regularly communicates with customers and colleagues in person and over the phone.
• Specific vision capabilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The characteristics of the work environment are representative of what an employee might encounter while fulfilling the essential functions of this job. Regular exposure to moving mechanical parts and fumes, as well as outdoor weather conditions, is expected. Employees may sometimes be exposed to vibration and high noise levels.

• Regularly works extended hours and Saturdays, with occasional Sunday and evening shifts.
• Average workweek involves approximately 52 hours, including potential meetings outside normal business hours.
• Frequent travel between locations may be required.

Miscellaneous:
A valid driver’s license, acceptable driving record in alignment with company policy, and a background check are prerequisites for this position.

This job description is intended to provide a general overview of responsibilities and skills required for the role and may be subject to change based on business needs. Duties inherent to the position or required due to its evolving nature will also fall within the scope of responsibilities.

Job Posting Date: Sun, 12 Jan 2025 23:02:41 GMT

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