Automotive Service Manager – EXPERIENCED- Canton – CLOSED ON SUNDAY-Conrad’s

Job Description

Job Title: Automotive Service Manager – EXPERIENCED- Canton – CLOSED ON SUNDAY

Company: Conrad’s

Location: Canton, OH

Pay: $45000 – 70000 per year

AI Pay Analysis: The offered annual salary range of $45,000 to $70,000 for an experienced Automotive Service Manager in Canton, OH, translates to an hourly rate of approximately $21.63 to $33.65. This range is slightly below the national average for Automotive Service Managers, which typically falls between $55,000 and $100,000, depending on experience and location. However, considering that this position offers a closure on Sundays, which provides an added work-life balance benefit, the pay could be seen as competitive relative to entry to mid-level positions in the area. Overall, while the compensation may not fully align with higher industry standards, the conditions and regional cost of living should also be taken into account when evaluating its competitiveness.

Job description:

Service Manager – Job Description

SUMMARY
The Service Manager oversees the service department, ensuring the efficient diagnosis of customer needs through the appropriate selection of products and services. All employees are expected to embody core behaviors that enable us to deliver exemplary customer service.

Key Competencies

1. Customer Focus
   Prioritizes customer needs, proactively addressing concerns to foster loyalty through quality service.

2. Desire to Learn
   Actively pursues knowledge enhancement to improve skills and service delivery.

3. Interpersonal Effectiveness
   Listens attentively, communicates respectfully, and conveys information clearly and engagingly.

4. Detail Orientation
   Executes tasks with precision and quality, adhering to established procedures.

5. Reliability
   Assumes personal responsibility for work quality, timeliness, and results, and completes tasks with minimal oversight.

ESSENTIAL JOB FUNCTIONS

• Assess and address customer needs, concerns, and deadlines professionally.
• Collaborate with the service department to ensure accurate diagnosis of customer requirements.
• Confirm the completion of appropriate services with the service department.
• Promote and sell tires, automotive accessories, and preventative maintenance to meet customer needs.
• Maintain up-to-date knowledge of products and services, including offerings from competitors.
• Provide accurate responses to customer inquiries both in-store and over the phone.
• Build trusting relationships with customers based on integrity, fairness, and genuine concern.
• Deliver superior customer service that consistently exceeds expectations while adhering to company policies.
• Listen effectively to communicate essential subjects clearly to both customers and team members.
• Cultivate a loyal customer base through excellent service.
• Prepare precise estimates and billing documentation for customers.
• Process invoices following appropriate procedures for various account types.
• Understand and perform Maintenance Technician duties as necessary.
• Prioritize daily tasks to ensure prompt delivery of products and services.
• Organize and manage daily workflow through an effective customer service system.
• Exhibit decisiveness and effective time management skills.
• Train, develop, and motivate store personnel.
• Evaluate employee performance consistently and fairly, providing encouragement and discipline as needed.
• Delegate responsibilities by leveraging the skills of team members.
• Address customer complaints and operational challenges in a calm and equitable manner.
• Exhibit reliability in all interactions with customers and employees.
• Understand performance metrics and apply relevant data to enhance productivity.
• Manage employee productivity, store expenses, and inventory effectively.
• Achieve established monthly performance goals.
• Communicate issues and results to the Store Leader promptly.
• Utilize company computer systems and software proficiently.
• Adhere to daily opening and closing procedures accurately.
• Maintain comprehensive product knowledge to ensure effective customer support.
• Keep accurate inventories of tires, parts, and other products.
• Understand, apply, and communicate both existing and new company policies to team members.
• Provide managerial support to other locations as necessary.
• Fulfill administrative responsibilities and deadlines, including training, time records, invoices, evaluations, and deposits.

QUALIFICATIONS
To succeed in this role, an individual must demonstrate the ability to fulfill all essential duties satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities required for this position.

EDUCATION and/or EXPERIENCE
High school diploma or equivalent; two to four years of relevant experience or training in areas such as tire and automotive sales, customer service, and retail operations.

LANGUAGE SKILLS

• Proficient in reading and interpreting safety rules, operating instructions, and procedure manuals.
• Capable of writing routine reports and correspondence.
• Effective communicator in both group settings and individual interactions.

MATHEMATICAL SKILLS and REASONING ABILITY

• Proficient in basic arithmetic operations using various measurement units.
• Capable of solving practical problems with limited standardization.
• Able to interpret a variety of written, oral, and graphical instructions.

PHYSICAL DEMANDS
The physical demands required for this position must be met by employees to perform essential job functions successfully. Reasonable accommodations may be made for individuals with disabilities.

• The employee is regularly required to stand for extended periods and lift up to 50 lbs.
• Frequent bending and crouching are necessary to inspect vehicles.
• Regular use of hands for operating cash registers, keyboards, and hand tools is essential.
• Specific vision capabilities required for this role include close vision, color vision, and depth perception.

WORK ENVIRONMENT
The work environment characteristics encountered while performing job duties may include:

• Regular exposure to moving mechanical parts and varying weather conditions.
• Frequent exposure to toxic or caustic chemicals.
• Loud noise levels are typical.
• Employees may need to work extended hours, including weekends and occasional evenings.

MISCELLANEOUS
A valid driver’s license and an acceptable driving record, as per company policy, are required. A background check is mandatory as a condition of employment. This job description is not exhaustive and is subject to change. Employees may be required to undertake additional responsibilities as needed, in line with the dynamic nature of the role.

Job Posting Date: Sat, 11 Jan 2025 04:43:43 GMT

Apply now!