Automotive Service Manager – EXPERIENCED – Painesville – CLOSED ON SUNDAY-Conrad’s

Job Description

Job Title: Automotive Service Manager – EXPERIENCED – Painesville – CLOSED ON SUNDAY

Company: Conrad’s

Location: Painesville, OH

Pay: $45000 – 70000 per year

AI Pay Analysis: The hourly rate equivalent for an annual salary of $45,000 to $70,000 translates to approximately $21.63 to $33.65 per hour, which appears to be competitive for the role of an Automotive Service Manager in Painesville, OH. This position typically requires significant experience and managerial skills, and salaries can vary widely based on factors such as company size, location, and specific responsibilities. In general, automotive service managers in similar locations often earn a range of $50,000 to $80,000 annually, indicating that this offer might lean towards the lower end of the scale, but is still within acceptable bounds for the region, especially since the role offers the benefit of being closed on Sundays, which can be an attractive factor for work-life balance.

Job description:

Directs the service department to effectively diagnose customer needs through suitable products and services. All employees are expected to embody core behaviors that enhance our ability to provide exemplary service that meets customer expectations.

Key Competencies

1. Customer Focus: Prioritizes customer needs, proactively identifying and addressing concerns to ensure quality service and foster customer loyalty.
2. Desire to Learn: Actively pursues new knowledge and skills to enhance personal and professional development.
3. Interpersonal Effectiveness: Listens attentively and communicates with respect, presenting information in an engaging, comprehensible manner.
4. Detail Orientation: Completes tasks meticulously and in accordance with established standards and procedures.
5. Reliability: Takes personal accountability for the quality and timeliness of work, completing tasks with minimal oversight.

Essential Job Functions

• Assess and address customer needs, concerns, and inquiries in a professional manner.
• Communicate customer requirements to the service department for proper diagnosis.
• Ensure completion of appropriate services through verification with the service department.
• Promote and sell tires, automotive accessories, service repairs, and preventative maintenance to fulfill customer demands.
• Stay informed about product offerings, both internal and competitive.
• Provide accurate information in response to customer inquiries, both in-store and over the phone.
• Cultivate trusting relationships with customers, demonstrating integrity and genuine concern.
• Exceed customer service expectations while adhering to company policies and guidelines.
• Listen actively to comprehend and relay relevant information to customers and staff.
• Build a dedicated customer base through exceptional service.
• Prepare precise estimates and billing statements for customers.
• Process customer invoices in compliance with established procedures.
• Understand and perform Maintenance Technician duties as needed.
• Establish daily work priorities to ensure the timely delivery of products and services.
• Utilize the 1-9 customer service system for daily workflow management.
• Exhibit decisive judgment and effective time management skills.
• Train, develop, and motivate store personnel efficiently.
• Provide fair evaluations, encouragement, and discipline to employees in alignment with company policies.
• Delegate responsibilities by recognizing and leveraging team members’ skills.
• Manage customer complaints, employee conflicts, and daily operational issues steadfastly.
• Demonstrate dependability in all interactions with customers and employees.
• Analyze performance data to make fair operational decisions that enhance productivity.
• Manage employee performance, store expenses, and inventory prudently.
• Achieve established monthly performance targets.
• Communicate pertinent questions, issues, and outcomes to the Store Leader promptly.
• Navigate the computer system, software, and transfer systems effectively.
• Adhere to daily opening and closing procedures accurately.
• Maintain up-to-date product knowledge across all represented product lines and competitors.
• Keep accurate records of inventories for tires, parts, and other products.
• Understand, interpret, and enforce all current and newly implemented policies among staff.
• Provide managerial support at other locations when necessary.
• Complete all administrative and documentation tasks punctually, including training, time records, invoices, evaluations, and deposits.

Qualifications

Successful performance in this role demands a high level of competency in various essential functions. The following qualifications represent the necessary knowledge, skills, and abilities for the position.

Education and Experience

A high school diploma is required, along with two to four years of related experience or training, or an equivalent combination of education and experience. Prior knowledge and skills in Tire and Automotive Sales, Customer Service, and retail automotive operations are essential.

Language Skills

• Proficient in reading and interpreting safety rules, operation and maintenance instructions, and procedural manuals.
• Capable of writing routine reports and correspondence effectively.
• Able to communicate effectively in public settings to groups of customers or employees.

Mathematical Skills and Reasoning Ability

• Competent in performing basic arithmetic operations including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals.
• Skilled in resolving practical problems arising in various contexts where limited standardization exists.
• Ability to interpret written, oral, or diagrammatic instructions.

Physical Demands

The physical demands outlined are representative of the requirements necessary for the successful execution of the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this role, employees are frequently required to stand for prolonged periods, lift and set up product displays up to 50 lbs, and maneuver under vehicles to diagnose issues. Handling product deliveries, restocking inventory, and using small hand tools for mechanical tasks are also part of the role, alongside regular communication with customers and colleagues.

Work Environment

The work environment may expose employees to moving mechanical parts, fumes, airborne particles, and external weather conditions. The noise level is typically loud, and employees may be required to work extended hours, including weekends and, occasionally, evenings. Regular travel between locations may also be necessary.

Miscellaneous

Candidates must possess a valid driver’s license and an acceptable driving record per company policy. A background check is required as part of the employment process.

This job description is intended to outline the primary responsibilities and qualifications for the role but is not an exhaustive list of every possible duty and skill required. The responsibilities inherent to the role may adapt to meet the evolving needs of the organization.

Job Posting Date: Sun, 09 Feb 2025 04:16:35 GMT

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