Banquet Captain-Athletic Club of Columbus

Job Description

Job Title: Banquet Captain

Company: Athletic Club of Columbus

Location: Columbus, OH

Pay: $8 – 11 per hour

AI Pay Analysis: The hourly rate of $8 to $11 for a Banquet Captain in Columbus, OH, is notably below the industry standards for similar roles, which typically range from $15 to $25 per hour depending on experience and the type of establishment. This discrepancy suggests that the offered wages may not be competitive, particularly considering the demands of the role, which often includes managing events, supervising staff, and ensuring customer satisfaction. Additionally, factors such as the rising cost of living and the need for skilled professionals in the hospitality industry further emphasize that the compensation may not attract qualified candidates in the current labor market.

Job description:

The Banquet Captain is accountable for overseeing and coordinating the setup, execution, and breakdown of all banquet functions. This position requires the effective management of staff, the assurance of high-quality service, and the maintenance of smooth operational flow to guarantee guest satisfaction during events.

Key Responsibilities:

1. Event Coordination & Execution:

   • Supervise the setup, service, and breakdown of all banquet events.
   • Collaborate with event planners and clients to ascertain event specifics, including layout, special requests, and timing.
   • Ensure that the banquet team adheres to all event instructions while delivering an exceptional guest experience.

2. Staff Management:

   • Lead, train, and inspire banquet staff, including servers, bartenders, and other personnel.
   • Assign tasks and responsibilities to team members while monitoring performance to uphold service excellence.
   • Conduct pre-event briefings to communicate event details, ensuring thorough preparation.

3. Guest Service Excellence:

   • Guarantee that all guests receive attentive, personalized, and courteous service.
   • Promptly and professionally address guest complaints or concerns.
   • Monitor each event’s progress, making necessary adjustments to ensure guest satisfaction.

4. Quality Control & Standards:

   • Oversee food and beverage service to ensure quality, presentation, and timing align with organizational standards.
   • Ensure all health and safety protocols are strictly followed during events, with emphasis on cleanliness and sanitation.
   • Verify that all banquet equipment, linens, and décor are in optimal condition.

5. Event Setup and Breakdown:

   • Supervise the setup of tables, chairs, linens, centerpieces, and other event décor as specified.
   • Ensure the banquet hall is thoroughly cleaned, organized, and prepared before and after each event.
   • Oversee the teardown and proper storage of equipment, ensuring accurate inventory management.

6. Communication:

   • Act as the primary point of contact for all staff and guests during events.
   • Maintain clear and constant communication with kitchen, bar, and event planning teams to facilitate seamless operations.
   • Provide post-event feedback and report any issues or successes to the Banquet Manager or Event Coordinator.
7. Administrative Duties:
   • Assist in the maintenance of accurate inventory records for banquet supplies and equipment.
   • Aid in scheduling and ensuring appropriate staffing levels for events.
   • Contribute to the training and development of new staff members.

Qualifications:

• Proven experience in a banquet or event service role; prior supervisory experience is preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Capacity to perform well under pressure and multitask in a dynamic environment.
• Familiarity with food safety and health regulations.
• Flexible availability, including nights, weekends, and holidays as needed.

Physical Requirements:

• Ability to lift and carry up to 50 lbs.
• Ability to stand or walk for extended periods.
• Capability to bend, kneel, and reach as necessary for event setups and breakdowns.

Working Conditions:

• Work is primarily conducted in a banquet or event setting.
• Must be able to thrive in a fast-paced and high-energy environment.
• Occasional exposure to loud music, event equipment, and fluctuating temperatures during events.

Benefits for Full-Time Employees:

• Daily meals.
• Complimentary downtown parking and transportation assistance.
• Health, Vision, and Dental Insurance options.
• Paid time off for vacations, sick days, holidays, and personal time.
• 401(k) plan with company match.

Compensation & Work Schedule:

• $8.00/hour plus tips.
• FLSA Status: Non-Exempt.
• Shift Schedule: 35-40 hours per week, with most Sundays off and the possibility of overtime.
• Paid holidays include New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and the day after Christmas.

Background:
The Athletic Club of Columbus (ACC) is a historic establishment founded in 1912 by a group of business professionals dedicated to promoting social and athletic endeavors. As a pivotal part of the Columbus business and political communities, the ACC blends rich history with a commitment to future development, inclusivity, and diversity. Serving approximately 1,500 members and their families, the ACC provides staff the opportunity to uphold a longstanding tradition of exceptional service while innovating and contributing to the club’s identity. Employees are expected to present themselves in a professional yet approachable manner.

The Athletic Club of Columbus (ACC) is committed to equal employment opportunities for all employees and applicants, prohibiting discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws. This policy applies to every aspect of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

The ACC operates as an at-will employer, meaning that completion of this application or any part of employment consideration does not establish an obligation for the ACC to hire any applicant. Upon hiring, both the ACC and the employee retain the right to terminate employment at any time for any reason, with or without cause, and without prior notice. No representative of the ACC holds the authority to make any assurances to the contrary.

Job Posting Date: Thu, 03 Apr 2025 22:10:49 GMT

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