Banquet Manager-Great Wolf Lodge

Mayfield, MI
November 3, 2024
Full Time
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Job Description

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Job Title: Banquet Manager

Company: Great Wolf Lodge

Location: Mayfield, MI

Pay:

AI Pay Analysis: To assess the competitiveness of the hourly rate for a Banquet Manager in Mayfield, MI, it’s essential to compare it with the industry standards for similar roles in the region. As of my last update, Banquet Managers typically earn between $20 to $35 per hour, depending on experience, the size of the venue, and the complexity of the events managed. Factors such as local cost of living, demand for event services, and the specific details of the job description also play a critical role. If the offered rate falls within or above this range, it can be considered competitive. However, if it is significantly lower, it may not attract qualified candidates in a market where skilled hospitality professionals are sought after. Overall, local market research and trends should be done to get an accurate picture.

Job description:

At Great Wolf, the Banquet Manager is responsible for overseeing all facets of banquet events, including setup, food presentation, service, and cleanup, while emphasizing exceptional quality and customer service. This role includes comprehensive supervision of banquet staff, encompassing hiring, training, coaching, disciplinary actions, and performance reviews.

Join Our Pack:

  • Career Development: This is an excellent opportunity to initiate or advance your career through cross-training, scholarship funds, and talent development programs at all levels.
  • Exclusive Benefits: Enjoy distinctive perks for you, your family, and friends, such as discounted vacation packages and employee referral incentives.
  • Training Opportunities: Access Great Wolf University for on-the-job training as well as functional and leadership development programs.
  • Well-Being Focus: We offer flexible scheduling, a holistic wellness program, and support through our Employee Assistance Program and Employee Relief Fund.
  • Celebrate Diversity: Join a team that champions diversity and inclusion through initiatives designed to ensure every individual feels valued and recognized.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Telehealth Resources
  • Life Insurance
  • 401K with Employer Match
  • Paid Vacation Time Off
  • Paid Parental Leave

Essential Duties & Responsibilities:

  • Oversee personnel processes such as hiring, scheduling, and training banquet staff in service techniques for American, French, buffet, and parade styles.
  • Establish performance expectations for banquet staff and develop action plans for achieving goals.
  • Monitor staff attendance according to established schedules, making adjustments and reallocating duties as necessary to provide high-quality service during events.
  • Supervise the setup of function rooms and conduct inspections to ensure compliance with client specifications.
  • Oversee the cleanup process of function areas and ensure the proper breakdown and storage of all equipment.
  • Maintain effective communication throughout events with kitchen, service, beverage, convention services, engineering staff, and guest hosts to ensure timely event execution, exceptional service, and compliance with safety and health regulations.
  • Accurately process billing information using a POS system and handle payroll for each event, including the calculation of hours worked and gratuity distribution.
  • Manage inventory of supplies and linens for functions with the approval of the Food & Beverage Director.
  • Assist servers and captains in executing events according to event orders and Great Wolf’s quality standards.
  • Adhere to Great Wolf’s policies and regulations for the safe and efficient operation of our facilities.

Basic Qualifications & Skills:

  • High School diploma or equivalent experience.
  • A minimum of 2 years of supervisory experience in food and beverage service.
  • Comprehensive understanding of food and beverage preparation, service standards, guest relations, and etiquette.
  • Prior experience ensuring a safe work environment in compliance with relevant regulations, including Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans.
  • Flexibility in scheduling based on business needs.
  • Successful completion of a criminal background check and drug screening.

Desired Qualifications & Traits:

  • Previous supervisory experience in banquet operations.
  • Strong leadership skills with a proven ability to work collaboratively within a team.
  • Maintains a professional image that fosters trust and confidence.
  • Demonstrates enthusiasm and positive energy.
  • Capable of multi-tasking effectively.

Physical Requirements:

  • Able to lift up to 30 lbs.
  • Capable of bending, stretching, and twisting.
  • Willingness to stand for extended periods.

We are currently hiring with immediate availability, and relocation packages are offered. To apply, click on "Apply Now" or chat with a recruiter via the bottom of the screen on Great Wolf’s website. Complete an application, and a recruiter will reach out with the next steps.

Job Posting Date: Sun, 03 Nov 2024 08:06:55 GMT

Apply now!

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