Bell Attendant-Sage Hospitality

Job Description

Job Title: Bell Attendant

Company: Sage Hospitality

Location: Detroit, MI

Pay: $14.5 per hour

AI Pay Analysis: The hourly rate of $14.50 for a Bell Attendant position in Detroit, MI, appears to be on the lower end of the spectrum when compared to industry standards. Typically, salaries for bell attendants in urban areas like Detroit can range from $15 to $20 per hour, depending on the establishment and experience level. Moreover, considering the rising cost of living and wage increases in the hospitality sector, particularly post-pandemic, this rate may not be deemed competitive for attracting and retaining talent. Overall, while $14.50 could serve as an entry-level wage, it may not effectively entice experienced candidates or those seeking opportunities in a city with diverse hospitality offerings.

Job description:

Shinola Hotel is seeking a flexible Bell Staff member to craft timeless memories and exceptional experiences for our guests and associates. As the world’s first Shinola Hotel, we serve as Detroit’s new living room, evolving from a watch company into a luxury brand that leaves a lasting impact on both visitors and residents. Our team is deeply committed to honoring the city’s rich history while creating thoughtfully designed spaces and experiences. Join us at Shinola Detroit and immerse yourself in the artful hospitality that this boutique hotel embodies.

As part of Sage Hospitality Group, we are dedicated to excellence and strive to enrich lives one experience at a time. Beyond being a slogan, we empower our employees to make a positive impact in the communities we serve. Through authentic service, we build valuable relationships with our guests, enhance shareholder value, and create unforgettable experiences.

We are looking for independent thinkers who harness their entrepreneurial spirit to challenge preconceived notions and embrace innovation. We welcome risk-takers and creative minds, recognizing that success transcends work—it’s about the individual. Sage is committed to investing in your personal and professional growth, and we hope you will consider joining our dynamic team.

Job Overview:

Under general supervision, the Bell Staff member will provide bell and valet services to hotel guests, ensuring their satisfaction and comfort by promptly and courteously addressing their requests. This role includes assisting the Doorman in welcoming and bidding farewell to all guests as they arrive and depart.

Responsibilities:

• Greet all guests arriving at the hotel, regardless of their mode of transportation.
• Assist guests in retrieving their luggage from vehicles.
• Document existing vehicle damage on key tags to ensure proper accountability.
• Collaborate with the Doorman to escort guests and their luggage into the lobby for registration.
• Clearly explain valet parking procedures and associated fees to guests.
• Provide accurate directions to the registration area for check-in.
• Safely park vehicles while marking key tags with the guest’s name, license plate number, and vehicle type.
• Operate vehicles in a safe and efficient manner.
• Offer general directions and information to guests.
• Assist guests by opening vehicle doors.
• Address guest inquiries related to transportation, hotel services, local events, attractions, and activities.
• Greet and assist guests upon arrival by unloading luggage from their vehicles and transporting it to their rooms, using a luggage cart if necessary.
• Maintain professionalism and courtesy at all times when interacting with guests, associates, and vendors.
• Proactively greet guests within 5 feet while in public areas of the hotel.
• Take the initiative to offer assistance or answer questions throughout the hotel.
• Demonstrate self-confidence, energy, and enthusiasm consistently.
• Take responsibility for continuous training and personal development, particularly related to professional hospitality and technical skill enhancement.
• Engage in learning about other departments within the hotel, formally or informally.
• Contribute suggestions for improvement and recognize outstanding performance of colleagues.
• Utilize empowerment to exceed guest expectations and effectively resolve conflicts.
• Collaborate as a team to ensure that all activities align with guest satisfaction.

Qualifications:

Education/Formal Training:
High School diploma or equivalent.

Experience:
No prior experience is required.

Knowledge/Skills:

• Possess general knowledge of customer service skills and be fluent in both oral and written English.
• Familiarity with local businesses and attractions is essential.
• Capability to drive both automatic and manual vehicles, maintaining a valid driver’s license with a driving record that meets our insurance requirements.

Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. Candidates must be able to see objects and people at varying distances, grasp handles, carry bundles, and lift packages. The role requires the ability to continually push, lift, and carry up to 65 lbs throughout the hotel during the entire shift.

Environment:
This position is physically demanding and entails prolonged standing, walking, and climbing stairs, with intermittent exposure to outdoor elements, primarily within an indoor setting.

Benefits:

• Medical, dental, and vision insurance.
• Eligibility to participate in the Company’s 401(k) program with employer matching.
• Access to health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Employee Assistance Program.
• Exceptional discounts on hotels, restaurants, and more.
• Participation in the Employee Referral Bonus Program, earning up to $1,000 per referral.

Job Posting Date: Tue, 28 Jan 2025 04:47:17 GMT

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