Breakfast Server-Holiday Inn

Grand Rapids, MI
November 6, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$15 - $15

Job Description

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Job Title: Breakfast Server

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $15 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $15 for a Breakfast Server in Grand Rapids, MI, is relatively competitive but may be on the lower end of the spectrum, particularly in the context of rising living costs and wage standards in the hospitality industry. According to recent data, average hourly pay for servers in the area ranges from $14 to $20, depending on experience and establishment type, with tips often augmenting base wages. While $15 may attract entry-level workers, those with more experience or in higher-end establishments may expect more. Therefore, this rate may be appealing for new entrants but could fall short for seasoned professionals seeking employment in this role.

Job description:

The Complimentary AM Attendant plays a crucial role in delivering exceptional service to guests in the complimentary breakfast area of the hotel. This position requires familiarity with hotel brand standards, guest expectations, and an understanding of both the hotel’s distinctive attributes and the local area.

Compensation: $15 per hour; weekend availability is mandatory. Weekday shifts are from 6:00 AM to 11:00 AM, and weekend shifts are from 7:00 AM to 11:30 AM.

Qualifications:

  • Strong attention to detail, speed, and accuracy in job performance.
  • A high school diploma or equivalent is preferred; experience in a hotel or related field is advantageous.
  • Flexibility to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Must meet the legal requirements for serving alcoholic beverages and successfully complete responsible serving training, such as TIPs.
  • Ability to obtain and present a Food Handler’s card as mandated by local regulations.
  • Capacity to swiftly and accurately assess various courses of action.
  • Skills to manage stressful situations with professionalism and composure.
  • Familiarity with hotel offerings and guest services.
  • A positive attitude and a commitment to being of service, demonstrated through a willingness to learn new tasks, support team members, and engage with guests and colleagues in a friendly manner.
  • Basic understanding of food and beverage preparation, service standards, guest relations, and etiquette.
  • Proficiency in preparing high-quality beverages, including specialty coffee and tea drinks, cocktails, and other requests as needed.
  • Basic numerical skills for counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and correspondence.
  • Excellent interpersonal skills to interact effectively with internal and external customers, maintaining patience and diplomacy as required.

Responsibilities:

  • Engage with guests and staff in a friendly, courteous, and service-oriented manner.
  • Adhere to attendance standards as per Aimbridge Hospitality’s policies, adapting to various scheduling needs.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
  • Follow Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations.
  • Attend to guests’ food and beverage needs in a courteous and professional manner, identifying services that could enhance their stay.
  • Promptly greet and seat guests at suitable tables.
  • Ensure the cleanliness and presentation of menus.
  • Clear, clean, and reset tables and hotel spaces as requested by clients or management.
  • Maintain organized, clean, and stocked bar food and service areas, ensuring all side work is completed.
  • Address special requests from guests and offer suitable alternatives as needed.
  • Communicate relevant information regarding in-house VIPs and any special requirements to all departments.
  • Provide support for all food and beverage service areas, which may include dishwashing, restocking items, cleaning, and maintenance of work areas.
  • Manage phone inquiries according to established standards.
  • Possess comprehensive knowledge of room service order standards.
  • Exhibit thorough knowledge of menus and current specials across applicable departments.
  • Execute cashiering functions, including closing checks and completing end-of-shift paperwork.
  • Carry out opening and closing procedures along with side work according to assigned station rotation.
  • Provide information regarding the hotel, brand standards, guest expectations, and local attractions and activities.
  • Perform additional duties or participate in meetings as requested by management.

Job Posting Date: Wed, 06 Nov 2024 02:32:23 GMT

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