Breakfast Server-Holiday Inn

Grand Rapids, MI
November 13, 2024
Full Time
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Job Description

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Job Title: Breakfast Server

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a Breakfast Server in Grand Rapids, MI, is generally below the average wage for similar positions in the area as of late 2023. While entry-level positions in the food service industry often start around this pay rate, many establishments, especially those offering competitive benefits or within higher-end venues, may pay closer to $16 to $20 per hour. Additionally, this rate may not sufficiently account for the rising cost of living in the region and the current labor market, which has seen wages for service roles increase in recent years due to labor shortages. Therefore, while $15 may be acceptable in some contexts, it is not particularly competitive for attracting and retaining skilled staff.

Job description:

The Complimentary AM Attendant plays a vital role in delivering exceptional service to guests within the hotel’s complimentary breakfast area, ensuring a courteous and efficient experience. This position requires a comprehensive understanding of hotel brand standards, guest expectations, and the distinctive features of both the hotel and its surrounding locale.

WAGE: $15/HOUR; WEEKENDS REQUIRED; WEEKDAY SHIFT 6A TO 11A; WEEKEND SHIFT 7A – 11:30A

Qualifications:

  • Demonstrated ability to perform job functions with attention to detail, speed, and accuracy.
  • High School diploma or equivalent preferred; experience in a hotel or related field is advantageous.
  • Willingness and ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Must meet the minimum legal age to serve alcoholic beverages and successfully complete responsible serving courses, such as TIPs, as mandated by the property.
  • Must be able to obtain and present a Food Handler’s card as required by city, county, or state regulations.
  • Capable of evaluating and selecting among alternative courses of action swiftly and accurately.
  • Ability to manage stressful situations with professionalism and composure.
  • Knowledge of hotel products and guest services.
  • Exhibits a positive demeanor and a commitment to serving others, demonstrated by a willingness to learn new tasks, support team members, and respond to guests and colleagues with optimism.
  • Familiarity with food and beverage preparation, service standards, guest relations, and etiquette.
  • Proficient in producing high-quality beverages, including specialty coffee, tea drinks, and cocktails.
  • Basic numeracy skills including addition, subtraction, multiplication, and division.
  • Ability to read, comprehend, and write simple instructions and correspondence.
  • Skill in effectively engaging with internal and external customers and staff, requiring patience, tact, and diplomacy.

Responsibilities:

  • Engage all interactions with guests and colleagues in a friendly, attentive, and service-oriented manner.
  • Maintain regular attendance in accordance with Aimbridge Hospitality standards, adapting to the hotel’s needs.
  • Uphold high standards of personal grooming and appearance, including wearing the correct uniform and name tag.
  • Adhere to Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Serve guests with all food and beverage needs in a warm and professional manner, identifying opportunities to enhance their stay.
  • Welcome and seat guests promptly at appropriate tables.
  • Ensure menus are clean and well-presented.
  • Clear, clean, and reset tables and hotel areas as requested by clients or management.
  • Keep food and service areas well-stocked, organized, clean, and neat, ensuring all side work is completed for each shift.
  • Accommodate special requests made by guests or provide suitable alternatives.
  • Communicate with all departments regarding in-house VIPs and any special requests.
  • Assist all areas of food and beverage service as required, including dishwashing, restocking, and maintaining cleanliness around the workstations.
  • Answer the telephone following established standards.
  • Possess thorough knowledge of room service ordering standards.
  • Be well-acquainted with menus and current specials across all relevant departments.
  • Execute cashiering functions by closing checks and completing end-of-shift paperwork.
  • Perform opening and closing procedures and side work duties based on station rotation assignments.
  • Provide information about the hotel, brand standards, guest expectations, local attractions, and activities.
  • Complete any additional duties or attend meetings as directed by management.

Job Posting Date: Tue, 12 Nov 2024 23:23:06 GMT

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