BT Onboarding Specialist-Centria Healthcare

Job Description

Job Title: BT Onboarding Specialist

Company: Centria Healthcare

Location: Farmington Hills, MI

Pay: $20 – 22 per hour

AI Pay Analysis: The hourly rate of $20 – $22 for a “BT Onboarding Specialist” in Farmington Hills, MI, is relatively competitive, though it varies based on experience and specific job responsibilities. Typically, similar roles in the region, particularly in the tech and customer support sectors, tend to offer wages that can range from $18 to $30 per hour, reflecting the demand for specialized skills and industry knowledge. Given the role’s importance in facilitating the onboarding process and ensuring a seamless integration for new clients or users, this compensation is on the lower end of the spectrum, suggesting that while it may attract entry-level candidates, it may not fully capture the potential of more experienced professionals in the market.

Job description:

The mission of Centria Autism Services is to empower children with Autism Spectrum Disorder (ASD) to achieve their fullest potential and navigate the world independently. We recognize that many children with ASD are either untreated or undertreated, and Centria is dedicated to reaching every child in need, delivering interventions that are grounded in the principles of Applied Behavior Analysis and adhere to, and surpass, best practices. Our Optimal Outcomes Model adopts a holistic approach, actively involving families in aspirational treatment planning and utilizing a team-based care strategy. This empowers Board Certified Behavior Analysts (BCBAs) to concentrate on clinical matters while reinforcing Centria’s commitment to quality, family satisfaction, and developmental success.

Founded in 2009, Centria currently operates in 13 states and is focused on devising strategies that ensure quality service while supporting tens of thousands of children nationwide. Our organization relies on data-driven analytics and advanced software solutions to continuously evaluate our performance and enhance our methods of assisting clients and their families throughout their journey.

Position Summary
The Onboarding Specialist plays a crucial role in facilitating all aspects of the onboarding process for Behavior Technician personnel. This position involves organizing, maintaining, and verifying all components of the onboarding procedure while ensuring that current staff files are up to date. Additionally, the Onboarding Specialist will provide exemplary customer service to team members throughout this process.

Duties and Responsibilities
Onboarding

• Oversee candidate applications, associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.
• Communicate relevant regulations, policies, and procedures to team members, including Clinical and Field Staff as needed.
• Engage with candidates to assist in scheduling, setting expectations, enrolling in required courses, and tracking activity completion.
• Monitor candidates’ daily onboarding progress, addressing any concerns by escalating them to the appropriate personnel.
• Collaborate with the Recruiting and Operations teams on candidate and team member transitions.
• Create necessary internal and external accounts as required.

Customer Service

• Serve as an informative resource for team members regarding Centria guidelines, payer requirements, and more.
• Ensure timely follow-ups via email or service desk, maintaining a customer satisfaction rating of over 90%.
• Adhere to Centria’s Code of Conduct and all relevant policies and procedures, as well as Federal and State laws.
• Report any violations of Company policies or the Code of Conduct.

Compensation
Hourly pay range: $20 – $22.

Qualifications
Education/Licenses

• Associate degree required; Bachelor’s degree preferred.

Work Experience

• A minimum of 1 year of administrative or customer service experience is required; data entry experience is preferred.

Equipment and Technology Requirements

• Basic computer skills are essential.
• Proficiency in using a laptop/desktop PC.
• Proficiency in Microsoft Office Suite.
• Proficiency in Google Workspace.

Other Competency Requirements

• Ability to follow written instructions accurately.
• Competence in utilizing computers and various software programs.
• Strong expressive and receptive communication skills.

Knowledge and Skills

• Proficiency in PC software, particularly spreadsheet applications.
• Excellent communication skills, both written and verbal, with internal and external stakeholders.
• Ability to build rapport with peers, team members, managers, and clients; capable of explaining complex information in an accessible manner, handling challenging conversations, and representing the Centria brand professionally.
• Strong organizational and prioritization skills, with the capacity to manage multiple tasks effectively and meet established deadlines.
• Proven adaptability, demonstrating a readiness to collaborate and work independently to achieve desired business outcomes.
• A strong work ethic with meticulous attention to detail, accuracy, and quality.

Working Conditions

• Centria’s office hours are Monday through Friday, from 8:30 AM to 6:00 PM.
• Additional hours or occasional schedule adjustments may be required to fulfill job responsibilities or meet organizational objectives.
• Overtime is not anticipated in this role; should it be required, prior written approval from a direct supervisor is necessary.

Physical Demands
This position may require physical activities such as bending, reaching, lifting, pushing, or pulling objects up to 30 pounds. The role predominantly involves sitting, with periodic walking and standing. Close visual acuity to monitor computer screens and analyze data will also be necessary.

Centria is an equal opportunity employer that values diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is not intended to encompass all qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the role. Centria reserves the right to amend this job description at any time, with or without written notice.

Job Posting Date: Thu, 14 Nov 2024 06:50:40 GMT

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