Car Wash Shift Lead-Conrad’s

Cuyahoga Falls, OH
March 10, 2025
Full Time
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Average Pay*: 13 to 17
*average hourly rate for this position in your area
Deadline date:
$0 - $15

Job Description

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Job Title: Car Wash Shift Lead

Company: Conrad’s

Location: Cuyahoga Falls, OH

Pay: $13 – 15 per hour

AI Pay Analysis: The hourly rate of $13 to $15 for a “Car Wash Shift Lead” in Cuyahoga Falls, OH, is generally competitive but may be on the lower end of the spectrum. According to industry standards, car wash shift leads typically earn between $14 and $20 per hour, depending on experience, responsibilities, and the specific establishment’s pay structure. Given the cost of living in Cuyahoga Falls and the average wages for similar roles in the region, this rate is close to the lower end of expectations, which may impact job attraction and retention. Adjustments may be beneficial to align more closely with industry norms and local market conditions.

Job description:

Assists the Site Manager in leading the car wash location to achieve high levels of customer satisfaction and retention, maintain team member satisfaction and retention, uphold Conrad’s esteemed image and reputation, and meet performance objectives.

Essential Duties and Responsibilities

  • Deliver exceptional customer service that consistently exceeds expectations while adhering to company policies and guidelines.
  • Cultivate a loyal customer base by fostering trusting relationships grounded in integrity and fairness.
  • Communicate effectively and professionally with customers, employees, and supervisors to ensure understanding of all relevant matters.
  • Present a welcoming, knowledgeable, and professional demeanor to customers.
  • Maintain the cleanliness and functionality of the site, including equipment maintenance, repair, and the quality of the wash services.
  • Manage daily operations of the car wash, including handling deposits, maintaining inventory, ensuring cashier machine functionality, and processing discount codes.
  • Accurately invoice customers using established procedures for cash, charges, and credit transactions.
  • Address customer complaints, employee conflicts, and operational issues with a composed and fair approach.
  • Analyze and apply performance business data to inform daily operations and enhance productivity.
  • Meet established monthly performance goals.
  • Follow daily opening and closing procedures meticulously.
  • Execute all administrative tasks and meet deadlines, including employee scheduling, evaluations, and inventory management.
  • Assume the responsibilities of the Site Manager in their absence.

Other Duties as Assigned

Qualifications

To be successful in this role, candidates must perform each essential duty satisfactorily. The qualifications outlined below represent the knowledge, skills, and abilities that are required. Reasonable accommodations may be made for individuals with disabilities to enable them to perform essential functions.

Primary Interactions

This position regularly interacts with the Car Wash Business Development Manager, car wash location employees, WMC personnel, vendors, and select store location personnel.

Education and/or Experience

A high school diploma is required, along with six months to one year of related experience and/or training, or an equivalent combination of education and experience. Knowledge and skills in repair/maintenance, sales, customer service, and branch management operations are essential.

Language Skills

The ability to read and interpret documents such as safety rules, operational and maintenance instructions, and procedure manuals is required. Candidates must also possess the capability to write routine reports and correspondences, and to speak effectively to customers and employees.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages is essential.

Reasoning Ability

Candidates should be adept at solving practical problems and managing various concrete variables in situations with limited standardization. The ability to interpret diverse instructions in written, oral, diagram, or schedule forms is also necessary.

Physical Demands

The physical requirements for this position include standing for extended periods, frequently moving and lifting objects weighing up to 50 lbs, bending and crouching to repair equipment, and occasionally unloading deliveries. Candidates must also utilize hand/finger dexterity to operate machinery and tools and regularly communicate verbally, both in person and over the phone.

Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

This role regularly involves exposure to moving mechanical parts, fumes, airborne particles, chemicals, and varying weather conditions. The noise level in the work environment is typically loud.

Candidates should be prepared to work evenings, weekends, and holidays, as well as remain on call for repairs or staffing incidents that may arise. An average workweek consists of approximately 50 hours, including occasional meetings beyond regular business hours.

Some travel between locations is required, and overnight travel for training and development may be necessary on occasion.

Miscellaneous

Candidates must possess an acceptable driving record in accordance with company policy and hold a valid driver’s license for the state of employment. Compliance with Conrad’s Drug-Free Workplace Policy is mandatory. A background check is also required as a condition of employment.

Job Posting Date: Sat, 08 Mar 2025 23:25:17 GMT

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