Catering Sales Executive-Marriott

Job Description

Job Title: Catering Sales Executive

Company: Marriott

Location: Dearborn, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a Catering Sales Executive in Dearborn, MI, it’s important to consider the average compensation for this role in the region, which typically ranges from $18 to $30 per hour, depending on experience and the specific employer. If the offered rate falls within or above this range, it can be considered competitive and aligned with industry standards. Additionally, factors such as the cost of living in Dearborn, local demand for catering services, and the candidate’s qualifications can also impact competitiveness. A thorough comparison against local salary surveys or data from job sites would provide a clearer picture of how well the offered rate stands in relation to market expectations.

Job description:

Job Description:

JOB SUMMARY
The successful candidate will oversee social events and local corporate catering opportunities that exceed the scope of the Group Sales teams and are directed to the property directly (e.g., events with 150 attendees or more). This role involves negotiating contracts, closing local catering and social business, and ensuring the efficient and timely turnover of this business to guarantee high-quality service delivery. The individual will strive to meet catering revenue targets by actively promoting and upselling all business opportunities to optimize revenue generation. They will implement the brand’s service strategies and relevant initiatives throughout the sales process, fostering customer loyalty by consistently delivering outstanding service experiences.

CANDIDATE PROFILE

Education and Experience
Required:

• High school diploma or GED with a minimum of 2 years of experience in sales and marketing, guest services, front desk operations, or a related field.

OR

• An associate degree from an accredited institution in Business Administration, Marketing, Hotel and Restaurant Management, or a related discipline; no prior work experience is necessary.

Preferred:

• Experience in catering sales is highly desirable.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manage social and local corporate catering opportunities that fall outside the Group Sales teams’ parameters, aimed directly at the property (e.g., events with 150 attendees or more).
• Oversee the property’s sales initiatives related to local corporate and social catering.
• Respond promptly to incoming catering inquiries, qualifying and soliciting new catering business to meet personal and property revenue goals.
• Actively solicit affiliate business connected to citywide events from an approved affiliate list provided by the Citywide Sales Executive.
• Assess the broader market landscape, understanding competitors’ strengths and weaknesses, economic trends, and supply and demand dynamics to inform sales strategies.
• Close business opportunities that align with market conditions and property objectives.
• Utilize negotiation skills and innovative sales techniques to finalize contracts and close business.
• Collaborate with the management team to develop and execute a catering sales plan that addresses revenue, customer needs, and market engagement.
• Design and promote creative catered events, maximizing revenue through upselling packages and innovative food and beverage options.
• Oversee catering sales revenue and operational budgets while providing forecasting reports.
• Create appealing menus that drive sales performance.
• Contribute to the development, execution, and assessment of catering promotions.
• Uphold Marriott’s Customer Service Standards and the property’s Brand Standards throughout all sales processes.
• Manage the operational aspects of booked events, including generating proposals, drafting contracts, and maintaining customer correspondence.
• Participate in and reinforce the brand’s daily service basics to enhance operational effectiveness.
• Ensure a seamless transition from sales to operations and back, while consistently providing a high level of service.
• Address guest issues related to the sales process by establishing mechanisms for escalation to property leadership and relevant stakeholders.
• Monitor performance metrics including revenue growth, expense control, and return on investment to maximize profitability for both the owner and Marriott International.
• Finalize contracts for local catering and social events, ensuring all business is transitioned smoothly for quality service delivery.
• Achieve catering revenue targets through proactive upselling of business opportunities.

Building Successful Relationships

• Collaborate effectively with off-property sales channels (including Group Sales within the Sales Office, Area Sales, and the Enterprise Sales Team) to ensure coordinated and complementary sales efforts.
• Foster interactions with sales, kitchen staff, vendors, competitors, the local community, catering associations, and other hotel departments to maintain high levels of guest satisfaction.
• Deliver exemplary customer service to enhance customer satisfaction and loyalty, ensuring client needs are met before and during events.
• Proactively understand customer needs and recommend appropriate features and services to exceed expectations, building lasting relationships with Marriott.
• Gain insights into the property’s primary target demographic and service expectations, working closely with operations to implement strategies effectively.

The hourly pay range for this position is $25.96 to $32.21. Marriott offers a bonus program, comprehensive healthcare benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan with a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and various other life and wellness benefits. Benefits are subject to eligibility, waiting periods, contributions, and other requirements.

Compensation and benefits information is accurate as of the posting date. Marriott reserves the right to modify these details at any time, with or without notice, in accordance with applicable law.

Marriott International is an equal opportunity employer. We are dedicated to building a diverse workforce and fostering an inclusive, people-first culture. Discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law is not tolerated.

About the Team:
The Autograph Collection is an expanding portfolio of four and five-star independent hotels, each distinguished by unique and memorable experiences. Each property is curated for its quality, originality, and distinctive character, offering today’s traveler a diverse range of experiential opportunities tailored to their individual sense of style and adventure. Autograph Collection hotels aim to attract "The Individualist," our target consumer. This is someone who perceives travel as an opportunity to enrich their personal narrative—selecting our hotels for both personal and corporate travel because they represent more than just a place to rest. By joining Autograph Collection, you become part of a portfolio of brands within Marriott International. Embrace the opportunity to excel, discover your purpose, be part of an extraordinary global team, and become the best version of yourself.

Job Posting Date: Tue, 29 Oct 2024 08:02:54 GMT

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