Client Operations Analyst II, Remote- USA-Gainwell Technologies

Job Description

Job Title: Client Operations Analyst II, Remote- USA

Company: Gainwell Technologies

Location: Ohio

Pay: $44500 – 63500 per year

AI Pay Analysis: The hourly rate for the “Client Operations Analyst II” position, translating to an annual salary of approximately $44,500 to $63,500, appears to be competitive for Ohio, though it can vary based on experience, education, and specific employer practices. Typically, roles in client operations or similar analyst positions in the U.S. might offer annual salaries ranging from $50,000 to $80,000, especially in larger metropolitan areas. Given Ohio’s cost of living, the provided range aligns with industry standards, particularly for entry to mid-level positions. However, individuals with more experience or specialized skills might expect higher compensation. Overall, the rate seems reasonable but may be on the lower end of the spectrum for more experienced candidates.

Job description:

Great companies rely on exceptional teams to drive their operations forward. We invite you to become part of a group dedicated to resolving business challenges and enhancing organizational growth. At Gainwell, you’ll find numerous rewards, including an outstanding opportunity for career advancement within a company that highly values your contributions and prioritizes work flexibility, continuous learning, and professional development.

Summary
The Client Services Analyst II plays a vital role in the daily, weekly, and monthly delivery processes, ensuring the accuracy and timeliness of deliverables across multiple product lines. This position is centered on identifying, implementing, and managing process improvement initiatives that deliver substantial value to our clients. The successful candidate will possess strategic thinking capabilities while executing tactically, demonstrating a strong focus on the customer, meticulous attention to detail, and exceptional communication skills. Furthermore, the Client Services Analyst II will ensure that each client’s quality expectations are consistently met through proactive process and data reviews and analysis. This individual will also be responsible for leading efforts in mailing, revenue, and process optimization.

Your Role in Our Mission

• Ensure the timely and successful delivery of our solutions in alignment with customer needs and objectives.
• Develop a technical understanding of the solution features provided to clients.
• Utilize available tools, reports, and metrics to conduct proactive first-level analyses and maintain awareness of delivery statuses.
• Build and foster relationships with both internal and external stakeholders to ensure client expectations are met.
• Collaborate with technology and project teams to comprehend the business implications of the data to properly QA any client deliverables.
• Establish integral connections with client systems to guarantee data alignment between Gainwell and customer specifications.
• Lead initiatives aimed at improving synchronization between client systems and ensuring alignment.
• Collaborate effectively with clients, operations, clinical teams, and others to deliver our product offerings and services appropriately.
• Facilitate initiatives that support recovery conversion in accordance with client objectives.
• Monitor and proactively advocate for improvements related to key performance indicators (KPIs) including Medical Receipt rate, fallout management, and client service level agreements (SLAs).
• Oversee revenue cycle management activities.
• Track and assess client services operations, ensuring timely completion of duties through appropriate follow-up.
• Prepare reports detailing account status and analyze performance-related data.
• Maintain technical expertise in the various solution features delivered to clients.

What We’re Looking For

• A minimum of 3 years of client service experience.
• Experience in the healthcare sector is preferred.
• Familiarity with SQL Server, reporting, or business intelligence tools (e.g., Tableau).
• A strong ability to analyze data and leverage logical processes to address work-related challenges and opportunities.
• Proven capacity to create and translate client-specific processes for both non-technical and technical audiences.
• Excellent attention to data quality, with an emphasis on data reconciliation across various sources or platforms.
• Exceptional written and verbal communication skills.
• A positive demeanor paired with strong communication skills, maintaining a friendly and professional approach to client interactions.
• Ability to build effective relationships within and across internal teams to successfully implement cross-functional initiatives.
• Demonstrated customer service excellence and strong follow-up skills.
• Proficiency in Microsoft Excel, Visio, and PowerPoint.
• Keen attention to detail and thoroughness.
• Strong multitasking abilities and effective deadline management.
• Competence in communicating and exchanging information clearly.
• Skillful interpretation and comprehension of documents and data.

What You Should Expect in This Role

• Remote work opportunity.
• Standard business hours, Monday through Friday.
• Comprehensive benefits package for full-time employees.
• Manual dexterity required for the use of a computer, telephone, and peripherals.
• Flexibility to work extended hours as needed for specific business requirements.

The salary range for this position is between $44,500.00 and $63,500.00 annually; however, the offered base pay may vary based on geographic location, internal equity, and individual qualifications, including job-related knowledge, skills, and experience. At Gainwell, you will find the opportunity to advance your career in a company that values work flexibility, learning, and professional growth. All salaried, full-time candidates enjoy our generous flexible vacation policy and educational assistance. Additionally, we offer various leadership and technical development programs to enhance your skills and capabilities.

We believe that anything is achievable when individuals who are passionate about improving healthcare come together. Join Gainwell, an industry leader, and embark on a fulfilling career where collaboration, innovation, and inclusivity drive our collective growth. To learn more about Gainwell, please visit our website to explore current job openings.

Gainwell Technologies is committed to fostering a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability, or any other legally protected characteristics. We celebrate diversity and are dedicated to cultivating an inclusive environment for all employees.

Job Posting Date: Tue, 07 Jan 2025 23:41:49 GMT

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