Client Service Coordinator-HairClub

Job Description

Job Title: Client Service Coordinator

Company: HairClub

Location: Cincinnati, OH

Pay: $20 per hour

AI Pay Analysis: An hourly rate of $20 for a Client Service Coordinator in Cincinnati, OH is generally considered below the industry standard for this role, which typically ranges from $25 to $35 per hour depending on experience and specific industry requirements. While the cost of living in Cincinnati is lower than in many major urban centers, this rate may not adequately reflect the skills and responsibilities associated with client service roles. To remain competitive and attract qualified candidates, employers may need to consider increasing the pay scale to align with market expectations and ensure better retention of talent.

Job description:
Make money and make a difference! We offer a competitive base salary and a consistent schedule that promotes an excellent work-life balance. Our extensive training program encompasses all aspects of our hair loss solutions.

At HairClub, our new management is deeply committed to the importance of hair in enhancing personal happiness, security, and confidence. We provide a comprehensive range of hair loss treatments designed to cater to all hair types and stages of hair loss, ensuring our solutions are customized to meet the unique needs of our clients.

In this role, you will interact with clients, prospective clients, and visitors to create a welcoming atmosphere while facilitating client scheduling. If you are an energetic, dynamic, and compassionate individual, this opportunity is for you! You will have the chance to build meaningful relationships with clients and guide them through their hair loss journey.

This is not your conventional front desk position; you will have the chance to make a significant impact in someone’s life, empowering clients to take control of their hair loss and restore their confidence.

MAJOR RESPONSIBILITIES:
– Warmly greet all clients and visitors, maintaining a positive demeanor, and assist with all reasonable requests.
– Professionally handle incoming calls, providing accurate and pertinent information while directing inquiries to the appropriate staff members, minimizing any disruption to existing clients.
– Accurately process client transactions by selecting the appropriate service/product codes and tendering.
– Proactively manage scheduling activities, including advance bookings, minimizing wait times, optimizing schedules, ensuring service accuracy, appointment ticket accuracy, and confirming appointments.
– Support the styling team through scheduling assistance, documentation, communication of appointment changes, retail/service add-on sales, and various administrative tasks.

Perform additional duties as assigned.

QUALIFICATIONS:
– Minimum of one (1) year of experience in a fast-paced guest service environment.
– Familiarity with point-of-sale systems or other business software is preferred.
– Ability to communicate professionally and in a timely manner with all company personnel.
– Exceptional organizational and time management skills.
– Capability to work effectively under time constraints and pressure.
– Self-motivated and able to work independently.
– Possess a professional image.

We provide an outstanding array of benefits, including:
– The satisfaction that comes from helping others feel good about themselves.
– Access to user-friendly electronic salon scheduling software for seamless appointment management and organization.
– Paid vacation days, holidays, and personal days starting from your first day of employment!
– Comprehensive health benefits including medical, dental, life insurance, and more.
– 401(k) retirement savings plan with company match available after one year.
– Tuition reimbursement offered after one year.
– Company-paid training provided upon hire and throughout your career with HairClub.

Are you ready to earn a competitive income while loving your work environment? Apply now!

HairClub is an equal opportunity employer dedicated to fostering an inclusive work environment for all employees. We celebrate the diverse experiences, perspectives, and cultural backgrounds that each individual brings to our workplace. HairClub is committed to promoting an atmosphere where every employee feels respected, valued, and empowered, with our team members leading the way in nurturing an inclusive workplace.

Skills: Exceptional client experience: Novice
Professional image: Required Novice

Behaviors: Enthusiastic: Demonstrates intense and eager enjoyment and interest

Motivation: Ability to Make an Impact: Driven to perform well by contributing to the success of a project or organization.

Job Posting Date: Sun, 23 Mar 2025 03:40:01 GMT

Apply now!