Client Services Representative-St. Clair County

Job Description

Job Title: Client Services Representative

Company: St. Clair County

Location: Port Huron, MI

Pay: $15.43 – 20.3 per hour

AI Pay Analysis: The hourly rate of $15.43 to $20.30 for a Client Services Representative in Port Huron, MI, appears to be slightly below or at the lower end of the competitive range, depending on experience and specific employer practices. According to industry standards, the typical pay for similar roles in Michigan generally falls between $16 to $25 per hour, with variations based on the cost of living, company size, and specific responsibilities. Given that Port Huron has a lower cost of living compared to metropolitan areas, the offered rate may be more competitive locally, but it may not fully reflect the average compensation found in larger urban centers or for more experienced candidates.

Job description:

This part-time position offers a structured schedule with set hours, promoting an excellent work-life balance. Designed for individuals seeking consistent part-time employment, the role involves working two and a half days each week.

Under the general supervision of the Friend of the Court and direct oversight of the Systems Coordinator/Support Staff Supervisor, this role encompasses a variety of clerical tasks with an emphasis on customer service relations.

Essential Duties and Responsibilities:

• Process incoming mail, faxes, and e-mails.
• Monitor the lobby and reception area, including daily opening and closing procedures.
• Manage incoming phone calls from court officials and attorneys, directing them to the appropriate staff member.
• Receive and monitor calls on hold for referee hearings, mediation, conciliation, conferences, or other appointments, transferring calls as necessary.
• Provide in-person client services and direct clients to the appropriate staff or department for assistance.
• Control lobby flow by keeping referees and staff informed of checked-in clients and updating clients on wait times.
• Communicate with the supervisor or bailiff during hostile client encounters.
• Handle emotionally charged client interactions, both on the phone and in person.
• Ensure that all clients sign in with current contact information and manage the receipting of IV-D applications for newly established cases.
• Responsible for the opening and closing of the lobby, including activating all equipment.
• Monitor office supplies in the lobby and inform the Systems Coordinator/Support Staff Supervisor of low stock.
• Replenish court forms and motions for public use in the lobby.
• Open, sort, and timestamp received documentation, ensuring that staples and paperclips are removed prior to scanning.
• Process documents received and/or transmitted electronically, including faxes and public emails.
• Determine appropriate document codes for routing documents to the correct staff based on document type and content, which requires thorough reading.
• Adhere to locally defined timeframes to ensure timely processing of workflow.
• Assist clients with change information by gathering sign-in details such as current address, telephone number, email, employer, and medical insurance information.
• Review case histories to generate client account printouts and reports while maintaining confidentiality.
• Generate printouts for Section 8 client housing requests.
• Document case notes in MiCSES financial reports.
• Draft client correspondence.
• Collect and maintain statistical data on caseload matters for both internal and state statistics.
• Perform special projects, time-sensitive mailing, and case cleanup activities.
• Assist with return mail as needed.
• Document all client changes in MiCSES.
• Other duties as assigned.

Supervision Received:
Works under the general supervision of the Friend of the Court and direct supervision of the Systems Coordinator/Support Staff Supervisor.

Supervisory Responsibilities:
N/A

Experience, Skills, Education:

• A Bachelor’s Degree from a regionally accredited institution in psychology, social work, business, accounting, or a related field is preferred.
• An Associate Degree in a similar field from a regionally accredited institution is required.
• Minimal or no previous work-related experience is necessary; the court may consider alternative combinations of formal education and relevant experience at its discretion.
• Proficiency in writing, reading, and mathematical principles; strong skills in Microsoft Office Suite and Outlook; ability to exercise sound judgment and decision-making in line with policies and procedures; capacity for independent research and problem-solving; understanding of County operations and functions; and ability to prioritize tasks and manage time effectively under stress while providing excellent customer service.
• Familiarity with fundamental administrative tasks, including the operation of standard office equipment, document management, record-keeping, and effective communication of information.
• Strong ability to communicate efficiently with management, colleagues, and clients, and to apply common sense to complex instructions.

Essential Abilities for All St. Clair County Job Classifications:

• Demonstrate reliable and timely attendance.
• Communicate effectively in English; understand and follow instructions and procedures.
• Interpret and apply procedures, rules, technical information and instructions accurately.
• Learn from feedback and apply good judgment in task completion.
• Maintain discretion and confidentiality regarding sensitive information.
• Collaborate effectively as part of a team, as well as work independently.
• Adapt to changes in the work environment and manage competing demands.
• Possess knowledge of customer service principles, including needs assessment and quality evaluations.
• Proficient in Microsoft Office applications, with competency assessments applicable.

Conditions of Employment:

• Candidates must complete a satisfactory background check prior to employment, which encompasses comprehensive pre-employment screenings, including drug screenings, physicals, criminal history checks, driving records, sex offender registry checks, and verification of education, training, licenses, employment history, credit, and references.
• A valid State of Michigan operator license is required and must be maintained throughout the duration of employment in this role.

Physical Requirements and Working Conditions:
The physical demands outlined here represent the requirements that an employee must meet to perform the essential functions of the position, with or without accommodations. Reasonable adjustments will be made to enable individuals with disabilities to fulfill these functions.

• Regularly required to speak, read, interpret procedures, and hear information.
• Specific vision requirements include close and distance vision, as well as color and depth perception.
• Required to use hands for computer operation and material handling.
• Able to push or pull carts, reach in multiple directions, and lift, move or carry supplies weighing up to 25 pounds.
• Required to perform various physical activities such as sitting, bending, standing, and walking.
• Normal office hours are from 8:00 a.m. to 4:30 p.m., typically within a conventional office setting, which may involve moderate noise levels and frequent interruptions.

Disclaimer: The statements within this job description are intended to convey the general nature and level of work performed by individuals in this position. They are not an exhaustive list of all job responsibilities or requirements. This description does not constitute an employment agreement between the employer and employee and is subject to change based on organizational needs or position requirements.

Equal Employment Opportunity Employer: St. Clair County is committed to providing equal employment opportunities and does not discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, marital status, disability, or veteran status.

Job Posting Date: Sat, 01 Feb 2025 03:53:43 GMT

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