Club attendant – desk and facility support-Planet Fitness

Lansing, MI
November 8, 2024
Full Time
Apply Now
Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$0 - $15

Job Description

Rate this Job

Job Title: Club attendant – desk and facility support

Company: Planet Fitness

Location: Lansing, MI

Pay: $13 – 15 per hour

AI Pay Analysis: The hourly rate of $13 to $15 for a “Club Attendant – Desk and Facility Support” role in Lansing, MI, is generally considered to be on the lower end of the spectrum, especially given that the minimum wage in Michigan is $10.10 (with a planned incremental increase in 2024). While this rate may be competitive for entry-level positions or part-time roles in local community centers or smaller facilities, it is below the average range for similar positions in larger gyms or recreational facilities, which often pay closer to $15 to $20 per hour depending on experience. Therefore, unless the position includes substantial non-monetary benefits, it may struggle to attract qualified candidates.

Job description:

Are you passionate about working in a dynamic, positive, and energetic environment? Do you value personal growth and seek opportunities for self-improvement each day? If so, we invite you to consider joining our team. At Planet Fitness, we take pride in fostering a unique culture that genuinely cares about our employees. We are committed to equipping you with the tools necessary for success both within and beyond Planet Fitness.

Role Summary
The Team Member will play a vital role in delivering an exceptional experience for our members by providing a high level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Welcome members, prospective members, and guests while providing outstanding customer service.
  • Manage all front desk activities, including:
    • Answering phone inquiries courteously and assisting callers with various questions.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Updating members’ accounts as needed.
    • Addressing member questions and concerns promptly and professionally, and escalating issues to the Assistant Manager or Manager when necessary.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements

  • Previous customer service experience is preferred.
  • Basic proficiency in computer skills.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Excellent customer service skills; capable of engaging positively and professionally with members and colleagues, while exceeding their expectations.
  • Strong listening abilities with a knack for empathy and problem-solving.
  • Demonstrated professionalism in all interactions, utilizing appropriate behavior and language.
  • High School diploma or GED equivalent required.
  • Must be at least 18 years of age.

Team Member Benefits

  • Complimentary black card membership.
  • Mentorship opportunities.
  • Pathways for career advancement.
  • Ongoing leadership training.
  • Health insurance for full-time employees.

Physical Demands

  • Continuous standing and walking throughout the shift.
  • Frequent verbal communication, both in-person and via phone.
  • Ability to occasionally lift up to 50 lbs.
  • Possible exposure to hazardous chemicals during shifts.

Job Posting Date: Fri, 08 Nov 2024 07:21:26 GMT

Apply now!

Related Jobs