Concierge – Club Lounge Attendant-Aimbridge Hospitality

Ypsilanti, MI
November 15, 2024
Full Time
Apply Now
Average Pay*:
*average hourly rate for this position in your area
Deadline date:

Job Description

Rate this Job

Job Title: Concierge – Club Lounge Attendant

Company: Aimbridge Hospitality

Location: Ypsilanti, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the role of “Concierge – Club Lounge Attendant” in Ypsilanti, MI, it’s essential to compare it with local and national averages for similar positions. As of my last update in October 2023, the average hourly wage for hotel concierges and lounge attendants typically ranges from $12 to $20, depending on experience, specific duties, and the establishment’s prestige. Given that Ypsilanti is a smaller city, salaries may be on the lower end of this spectrum. Therefore, if the offered rate falls within or slightly above this range, it can be considered competitive. However, if it is significantly lower, it may not align with industry standards, reflecting market conditions or the living cost in the area. For a more accurate assessment, specific figures would be needed for the role in question.

Job description:

The Concierge plays a pivotal role in delivering exceptional service to all guests, ensuring a welcoming and efficient experience throughout their stay. This position is responsible for maintaining high standards of food presentation in the club lounge while ensuring that the lounge remains clean, organized, and well-stocked. The Concierge is also an invaluable resource for guests, providing information and assistance regarding local events and attractions, thereby enhancing their overall experience.

Qualifications:

  • A high school diploma or equivalent is required.
  • College coursework in a related field is advantageous.
  • Previous experience in a hotel or similar environment is preferred.
  • Ability to communicate information and ideas clearly and effectively.
  • Quick and accurate decision-making skills in evaluating alternative courses of action.
  • Capacity to perform well under stress in high-pressure situations.
  • Proficiency in identifying, preventing, and resolving workplace issues.
  • Strong listening skills to understand and clarify concerns raised by guests and colleagues.
  • Competent in handling financial information and basic arithmetic functions.
  • Ability to maintain composure and objectivity during challenging circumstances.

Responsibilities:

  • Approach all interactions with guests and team members in a friendly, service-oriented manner.
  • Adhere to high standards of personal grooming and appearance, including proper uniform and name tag as per brand standards.
  • Maintain regular attendance in accordance with Aimbridge Hospitality standards, which may vary based on hotel needs.
  • Comply with all Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Exhibit a friendly and welcoming demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk, following Aimbridge Hospitality standards.
  • Ensure the delivery of high-quality food to the club lounge, presented well, and organized in line with brand and company standards.
  • Coordinate special events or projects as assigned.
  • Assist guests in resolving issues related to hotel services.
  • Arrange transportation for guests as needed.
  • Stay informed of daily functions, VIPs, and other special events related to the hotel.
  • Provide knowledgeable recommendations on local attractions and assist in arranging tours.
  • Familiarize with Aimbridge Hospitality policies, house rules, and hospitality terminology.
  • Understand and participate in emergency procedures as required.
  • Operate all relevant aspects of the Front Desk computer system effectively.
  • Maintain attentiveness, friendliness, and courtesy towards all guests, managers, and employees.
  • Utilize proper two-way radio etiquette when communicating with colleagues.
  • Attend meetings as required by management.
  • Perform additional duties as requested by management.

Property Details: This hotel is conveniently located a short five-minute walk from Ford Lake and features air-conditioned guestrooms with luxurious marble bathrooms and premium bathroom amenities. Outstanding hotel amenities include a hot tub and an indoor pool. Guests can enjoy a variety of American cuisine at Bentley’s American Grille, open for breakfast and lunch, or dine at The View restaurant, which offers a selection of cocktails and both local and international dishes in a contemporary setting.

Company Overview: As the global leader in third-party hotel management, our expanding portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, featuring premier international lodging brands, luxury hotels, destination resorts, and lifestyle hotels. Our associates around the world are dedicated to providing exceptional service and achieving outstanding results, thriving in a culture that inspires everyone to excel. Discover a world of potential with Aimbridge Hospitality.

Benefits: After a brief waiting period, individuals hired into full-time roles are eligible for a competitive benefits package, which includes:

  • Daily Pay options available; inquire with your Recruiter for details.
  • Medical, Dental, and Vision coverage.
  • Short-term and long-term disability income.
  • Term Life and AD&D insurance.
  • Paid time off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

Job Posting Date: Fri, 15 Nov 2024 06:39:31 GMT

Apply now!

Related Jobs