Concierge-Village Green

Detroit, MI
January 30, 2025
Full Time
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Average Pay*: 15 to 20
*average hourly rate for this position in your area
Deadline date:
$0 - $19

Job Description

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Job Title: Concierge

Company: Village Green

Location: Detroit, MI

Pay: $17 – 19 per hour

AI Pay Analysis: The hourly rate of $17 – $19 for a Concierge position in Detroit, MI, falls below the national average for similar roles, which typically ranges from $20 to $25 per hour depending on experience and specific job responsibilities. While the cost of living in Detroit is generally lower than in metropolitan areas like New York or San Francisco, this rate may still be considered less competitive, particularly for positions that demand customer service skills and may involve irregular hours or high-stress environments. Overall, while the pay may be aligned with entry-level or part-time positions, it is not fully competitive when considering the broader industry standards in hospitality and customer service.

Job description:

Village Green is seeking enthusiastic individuals to join our Sales Consultant team, serving as the first point of contact at our award-winning apartment communities. If you possess persuasive sales and marketing abilities, exceptional communication and negotiation skills, and a strong commitment to customer service, this opportunity may be ideal for you.

The position offers an hourly rate of $17–$19, supplemented by quarterly bonuses of up to 15% along with comprehensive benefits. The schedule will include occasional overnight shifts.

Position Overview
As a concierge, you will function as both a customer service representative and sales consultant. The role operates on a 24/7 basis at select locations, with evening shifts available at others, tailored to meet the specific needs of each site. Your fundamental responsibilities will include acting as a hospitality ambassador, serving as the first point of contact for residents, visitors, prospects, and vendors. You will address resident requests, inquiries, and needs, act as a liaison to the management office, and assist in apartment rentals, including providing information, conducting tours, and handling calls when the leasing office is closed or as the needs arise.

Essential Job Functions and Responsibilities

  • Greet residents and guests in a courteous and welcoming manner upon their arrival.
  • Familiarize yourself with community attractions and local amenities to provide recommendations when requested.
  • Distribute brochures, floor plans, and other informational materials to clients.
  • Complete guest cards, offer mini tours, and represent leasing efforts during off-hours.
  • Retrieve packages for residents as needed.
  • Serve refreshments to residents and guests.
  • Maintain the Concierge Binder and ensure all information is up to date.
  • Keep the front lobby stocked with magazines, collateral, maps, transportation schedules, menus, and other materials as specified in the binder layout.
  • Utilize the Internet to gather both local and broader information for residents and guests.
  • Ensure the front desk, lobby area, and storage closets are clean and organized as applicable.
  • Prepare incident reports and associated documentation.
  • Adhere to established fair housing policies.
  • Communicate with co-workers, management, residents, vendors, and external contacts courteously and professionally.
  • Maintain confidentiality regarding co-workers, management, owners, both past and present residents, vendors, and all external contacts.

Qualifications
Requirements

  • Demonstrated ability to apply sound judgment when assisting residents and their guests.
  • Availability to work a flexible schedule any day of the week.
  • Capacity to resolve minor issues while maintaining a friendly and professional demeanor.
  • Effective communication skills.
  • A strong team-oriented attitude.

Additional Information
We are an equal opportunity employer committed to fostering diversity. Individuals of all backgrounds are encouraged to apply. Our locations maintain a drug-free environment, and pre-employment drug testing is required. Background checks will also be conducted prior to employment commencement.

Job Posting Date: Sat, 25 Jan 2025 23:03:39 GMT

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