Consumer Lending Sales Specialist – Full Time-Advance America

Job Description

Job Title: Consumer Lending Sales Specialist – Full Time

Company: Advance America

Location: Detroit, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Consumer Lending Sales Specialist – Full Time” in Detroit, MI, it’s essential to consider both local economic conditions and industry standards for similar roles. As of 2023, the hourly rate for this position typically ranges from $17 to $25, depending on experience, company size, and performance metrics. If the offered rate falls within or above this range, it can be considered competitive; however, rates below may not align with industry standards, especially given Detroit’s cost of living and the competitive nature of the finance sector. Additionally, companies may offer bonuses or commissions that could enhance total compensation, making comprehensive evaluation of the package vital for determining competitiveness.

Job description:

Position: Consumer Lending Sales Specialist (CLSS)
Location: 14640 Mack Ave., Detroit, Michigan, 48215
Bi-Lingual Spanish Preferred

Since 1997, Advance America has dedicated itself to providing millions of hardworking individuals with personalized financial solutions. As a nationally recognized and fully licensed financial services provider, we operate over 800 locations alongside online lending services. We are currently seeking highly-skilled, career-oriented individuals to join our growing team.

We Offer:

• Competitive Wages
• Comprehensive Health and Life Benefits
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company-Paid Holidays
• Paid Time Off, including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Emphasis on Work-Life Balance
• Business Casual Environment
• Rewards and Recognition Program
• Employee Assistance Program

To learn more about Advance America, please visit our website.

Position Summary:

The Consumer Lending Sales Specialist (CLSS) plays a vital role in our organization, emphasizing performance, customer focus, and compliance. This position is responsible for achieving individual and branch sales targets, ensuring customer satisfaction, and adhering to all relevant regulations and company policies. The CLSS will actively participate in meeting performance goals and will engage in marketing and collection initiatives, both internally and externally. Ideal candidates will possess a keen attention to detail, strong customer service skills, and a passion for sales and customer acquisition.

Key Responsibilities:

Customer Service, Sales, Marketing & Customer Acquisition:

• Assist in achieving center performance metrics as outlined by management.
• Utilize sales tools to cultivate an exceptional customer experience and boost customer acquisition both in-store and online.
• Manage daily operations of a growing consumer loan portfolio, presenting tailored financial solutions to meet customer objectives.
• Develop and maintain strong relationships with customers throughout the loan process.
• Educate customers on the terms and conditions of their loans to promote understanding and satisfaction.
• Build trust through exceptional service that reflects our organizational philosophy and core values.
• Implement community marketing initiatives to drive sales growth and document results.

Operations, Compliance & Collections:

• Support management in meeting budgetary goals by managing the P&L effectively.
• Comply with company policies, procedures, and applicable state and federal regulations.
• Maintain precise cash controls and ensure adherence to security protocols.
• Accurately enter customer and transaction data into the point of sales system, ensuring comprehensive documentation.
• Conduct collection calls and visits as necessary, adhering to approved practices.
• Complete additional tasks as assigned.

Team & Leadership:

• Collaborate with colleagues in a positive, team-oriented environment to enhance the overall customer experience.

Qualifications:

Education:

• High School Diploma or equivalent required; some college preferred.

Experience:

• Prior experience in sales and/or customer service is required.
• Preferred experience includes at least one year in sales, retail, banking, or collections.

Knowledge & Skills:

• Strong mathematical aptitude and the ability to manage cash.
• Professional verbal communication skills, both in person and over the phone.
• Capacity to read, interpret, and apply complex information effectively.
• Ability to negotiate and communicate loan requirements clearly.
• Comprehension of industry regulations and organizational policies.
• Proficiency in relevant computer programs necessary for processing transactions.
• Ability to maintain composure and professionalism in stressful scenarios.

Physical Requirements:

• Ability to stand for extended periods, perform occasional lifting (up to 20 lbs), and engage in activities including walking, bending, and driving.
• Access to insured, reliable transportation is required for fulfilling job responsibilities, including marketing and banking functions.
• Potential exposure to outdoor elements during marketing activities.

Competencies:

• Commitment to continuous improvement: Better You, Better Everyone.
• Proactive and results-driven mindset: Get Sh*t Done.
• Ability to lead and coach others.
• Commitment to integrity and customer-centricity.
• Strong teamwork and collaboration skills.

Travel:

• A valid driver’s license and access to reliable, insured transportation is required for travel within the division for various responsibilities, including marketing and collections.

Attire:

• Employees are encouraged to dress in business casual attire, including polos, blouses, collared shirts, or sweaters paired with slacks or jeans and appropriate footwear.

Additional Information:

• Candidates must be at least 18 years old (19 in Alabama), eligible to work in the USA, and able to successfully complete all post-offer screenings, including background checks as required by law.
• Regular and punctual attendance is mandatory, with schedules subject to change based on business needs, and overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 44145

Job Posting Date: Thu, 31 Oct 2024 06:33:50 GMT

Apply now!