Consumer Lending Sales Specialist – Full Time-Advance America

Job Description

Job Title: Consumer Lending Sales Specialist – Full Time

Company: Advance America

Location: Kalamazoo, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Consumer Lending Sales Specialist – Full Time” in Kalamazoo, MI, it is important to consider the local cost of living, salary trends in the financial services industry, and compensation benchmarks for similar roles in the region. Typically, hourly wages for consumer lending positions can range from $15 to $25 per hour, depending on experience, benefits, and the specific employer. If the offered rate is within or slightly above this range, it can be considered competitive, especially if it includes additional incentives or commission opportunities. Factors like the demand for consumer lending specialists, prevailing market conditions, and company reputation also play key roles in determining competitiveness. Thus, benchmarking against local job postings and salary surveys would provide a clearer context for assessing the rate’s alignment with industry standards.

Job description:

Address: 4412 S. Westnedge Ave., Kalamazoo, Michigan, United States – 49008

Bi-Lingual Spanish is a plus!

Since 1997, Advance America has been committed to providing hardworking individuals with a range of personalized financial solutions. As a fully licensed financial services company recognized nationally, we operate over 800 locations along with offering online lending services. We are currently in search of highly-skilled, career-oriented professionals eager to contribute to our growing organization.

We offer:

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Paid Holidays
• Paid Time Off, including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

To learn more about Advance America, please visit our website.

Position Summary
The Consumer Lending Sales Specialist (CLSS) is a performance-driven, hands-on role that prioritizes exceptional customer service and is instrumental in achieving individual and branch sales objectives while meeting customer expectations. Responsibilities must adhere to all federal and state regulations as well as company policies and procedures. The CLSS plays a critical role in fulfilling all performance goals and metrics set by management, requiring a keen attention to detail, customer service proficiency, and a strong dedication to sales and customer acquisition. This position will actively engage in marketing initiatives and collection efforts, both externally and internally.

Job Responsibilities
Customer Service, Sales, Marketing & Customer Acquisition:

• Actively contribute to achieving the center’s performance metrics as outlined by management.
• Utilize sales tools to enhance customer experiences and employ sales and marketing strategies to drive customer growth in both storefront and online channels.
• Manage day-to-day service operations for a growing consumer loan portfolio.
• Present financial solutions tailored to customer needs, fostering new relationships while maintaining existing connections throughout the loan process and lifecycle.
• Educate customers on loan terms to ensure a comprehensive understanding of their selected products.
• Build trust with customers and colleagues by embracing the organization’s philosophy and core values.
• Conduct community marketing initiatives to stimulate sales and customer acquisition, while maintaining required marketing tracking documents.

Operations, Compliance, & Collections:

• Assist in managing the P&L to achieve budgetary targets and meet management’s performance expectations.
• Uphold the Company’s policies, procedures, and applicable regulations consistently.
• Ensure accurate cash handling and adherence to security protocols per Company and Loss Prevention standards.
• Accurately input customer and transaction data into the point-of-sale system and maintain comprehensive customer files.
• Execute and document collection calls, field visits, and other sanctioned collection activities.
• Complete miscellaneous duties as assigned.

Team & Leadership:

• Collaborate closely with colleagues in a supportive environment to enhance the overall customer experience.

Education Required

• High School Diploma or equivalent is required; some college education is preferred.

Experience Required

• Sales and/or customer service experience is required, with a year of experience in sales, retail, banking, or collections preferred.

Knowledge Required

• Proficiency in mathematical calculations and cash handling; strong verbal communication skills; ability to interpret complex information; familiarity with compliance regulations; adaptability to work independently; negotiating skills; and competency in utilizing necessary computer programs for customer transaction processing. The candidate should maintain professionalism, especially under pressure, and have the ability to develop and sustain effective business relationships.

Physical Requirements

• Capability to stand for extended periods, occasional sitting, and walking longer distances. Duties may include bending, squatting, kneeling, lifting (up to 20 lbs), driving, and engaging in routine housekeeping tasks. The position may require travel to various locations.

Competencies

• Adherence to organizational values such as teamwork, customer centricity, and decisiveness.

Travel

• A valid driver’s license and access to reliable, insured transportation are essential. The employee must be willing to travel within the division for marketing, collections, staffing, special events, and banking duties.

Attire

• Employees are encouraged to wear professional attire, including polos, blouses, collared shirts, sweaters, or other appropriate clothing, accompanied by slacks or jeans.

Other

• Applicants must be at least 18 years old (19 in Alabama), eligible to work in the USA, and must pass all post-offer screenings, including a criminal background check, MVR, credit check if applicable by state law, and references. Attendance is vital; regular and punctual attendance is expected, and schedules may adjust based on business needs. Overtime may be required.

All qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 44404

Job Posting Date: Sat, 09 Nov 2024 06:00:30 GMT

Apply now!