Contact Center Representative-Jackson Hewitt

Job Description

Job Title: Contact Center Representative

Company: Jackson Hewitt

Location: Fairborn, OH

Pay: $14 – 16 per hour

AI Pay Analysis: The hourly rate of $14 – $16 for a Contact Center Representative in Fairborn, OH, is generally considered to be on the lower end of the pay scale for this role, especially in comparison to national averages which typically range from $15 to $20 per hour, depending on experience and qualifications. While the cost of living in Fairborn is comparatively lower than in larger metropolitan areas, this pay range may still be less competitive when considering the responsibilities often associated with contact center positions, which can include customer service, problem-solving, and potentially handling complex inquiries. Employers in similar markets may offer higher wages to attract talent, emphasizing the need for competitive pay to both retain employees and ensure quality service.

Job description:
Benefits:

– Company parties
– Employee discounts
– Wellness resources

At Jackson Hewitt and its independently owned and operated franchisees, we pride ourselves on providing essential guidance to our clients navigating the intricacies of tax codes, regulations, and processes. Our commitment to integrity, quality, and consistency is at the heart of our service. The role you will undertake is pivotal to our mission: “Working Hard for the Hardest Working Americans.” This ethos drives our dedication to our work and fuels our passion for assisting our clients. For many Americans, the tax return process represents the most significant financial event of the year, often accompanied by anxiety. Your role is to alleviate this stress through expert customer service and comprehensive tax knowledge.

Key Responsibilities:

– Handle inbound and outbound calls to clients, identifying and addressing their needs, concerns, or any issues related to products or services.
– Provide prompt and precise responses to client inquiries, outlining possible solutions while ensuring clients feel supported and valued.
– Maintain a professional, courteous, and confident demeanor in all verbal and written communications.
– Take ownership of customer issues, conducting thorough research, resolution, or escalation as necessary.
– Respond to client queries swiftly and accurately through phone, email, or chat.
– Diligently document customer interactions and cases with accuracy.
– Employ active listening skills with callers to confirm or clarify information, and effectively manage interactions with dissatisfied clients.
– Propose sales or recommendations for products and services that align with client needs.
– Utilize software, databases, scripts, and tools effectively in your daily tasks.
– Leverage multiple tools, knowledge bases, and communication skills to research and deliver accurate information, guiding clients toward optimal service completion.

Qualifications for Success:

– 1 to 3 years of prior call center experience
– High School Diploma or GED, or equivalent related business experience preferred
– Strong written and verbal communication abilities
– Excellent active listening skills
– Outstanding interpersonal skills and an aptitude for building rapport
– Patient and empathetic demeanor
– Strong organizational and time management skills
– Ability to thrive in a fast-paced environment
– Proficiency in computer literacy and adaptability to new technologies
– Familiarity with complex or multi-line phone systems
– Willingness to gain in-depth knowledge of Jackson Hewitt’s products and services

Flexible work-from-home options are available.

Job Posting Date: Thu, 19 Dec 2024 04:58:59 GMT

Apply now!