Convention Services Manager-Sales OEM-Aimbridge Hospitality

Lansing, MI
October 25, 2024
Full Time
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Job Description

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Job Title: Convention Services Manager-Sales OEM

Company: Aimbridge Hospitality

Location: Lansing, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a “Convention Services Manager-Sales OEM” in Lansing, MI, we’d typically compare the figure against industry standards and regional salary data. As of my last update in October 2023, Convention Services Managers in similar markets generally earn between $23 and $40 per hour, depending on experience, specific responsibilities, and company size. Lansing, being a mid-sized city, may lean towards the lower end of the spectrum but can still offer competitive wages based on cost of living and demand in the hospitality industry. Therefore, if the hourly rate aligns within this range, it can be considered competitive; if it falls below, it may need reassessment against local market trends and the specific duties expected of the role.

Job description:

Job Summary

The Convention Service Manager is tasked with the coordination of arrangements for group meetings and conventions. This role encompasses the planning, coordination, and implementation of special events, meetings, conferences, and other projects. Responsibilities also include initial contract negotiations and vendor service agreements, alongside ensuring that all administrative functions related to sales positions, as well as the Director of Sales and Marketing, are managed effectively, either independently or through subordinate supervisors. Exempt associates are expected to dedicate as much time as necessary each workday to fulfill their job responsibilities effectively.

Responsibilities

Qualifications:

  • College coursework in a related field is advantageous.
  • Experience in a hotel or related industry is preferred.
  • High school diploma or equivalent is required.
  • Proficiency in Windows operating systems is essential.
  • Clear and concise communication skills, both verbal and written, are necessary.
  • Ability to evaluate and choose among alternative courses of action quickly and accurately.
  • Capacity to perform well in high-pressure situations.
  • Must maintain composure and objectivity under stressful circumstances.
  • Proficient in identifying, anticipating, preventing, and resolving workplace issues.
  • Ability to assimilate complex information from various sources and adjust to meet specific needs.
  • Effective listening skills to understand, clarify, and resolve concerns from coworkers and guests.
  • Competence in interpreting financial data and performing basic arithmetic functions.

Responsibilities:

  • Engage with guests and employees in a friendly, courteous, and service-oriented manner.
  • Adhere to Aimbridge Hospitality attendance standards as dictated by the hotel’s scheduling needs.
  • Maintain high standards of personal appearance and grooming in accordance with Aimbridge Hospitality dress code, including wearing a name tag while on duty.
  • Follow all Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Fulfill certification requirements relevant to the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid training.
  • Achieve individual booking goals.
  • Organize and maintain sales files following specified standards.
  • Manage the Accounts Coverage Program effectively.
  • Compile monthly competitive statistics for all area hotels and submit to the Director of Sales by the fifth of each month.
  • Complete all ‘Month End’ reports for the Director of Sales and submit to Corporate by the 5th of each month.
  • Draft and process all contracts, proposals, memos, and general correspondence for the sales team.
  • Prepare and distribute all banquet event orders, banquet checks, and Daily Event Sheets for the Catering Manager.
  • Assist with the administration of the checkbook accounting system under the guidance of the Director of Sales.
  • Order and manage sales forms and collateral as specified, while participating in monthly inventory counts.
  • Answer phone calls for the sales/catering team if they are not answered by the third ring, and record messages as needed.
  • Conduct monthly audits in the Delphi system for critical dates, double bookings, and rate discrepancies, generating daily reports for the Director of Sales as requested.
  • Assist the Transient Sales Manager with processing, distribution, and maintaining follow-up trace systems for all RFPs as directed by the Director of Sales.
  • Maintain the trace system for all Sales and Catering Managers, as well as the Director of Sales and Marketing, focusing on monthly commissions and rebates for groups. Ensure that check requests, W9s, and POs are copied, filed in the Sales Checkbook, and submitted to Accounting promptly.
  • Oversee the efficient operation of the email system.
  • Conduct a monthly audit of the GRC log for accuracy and update booking status as necessary based on Sales Manager inputs.
  • Consult with representatives from client groups or organizations to plan event details, including the expected number of attendees, desired display space, and food service schedule.
  • Plan, coordinate, and implement special events, meetings, conferences, and projects.
  • Engage in initial contract negotiations and vendor service agreements, including upselling food and beverage services.
  • Inform various department heads about arrangements made for events.
  • Coordinate and organize pre and post-conference activities.
  • Create and distribute weekly group resumes for all sales bookings.
  • Collaborate directly with Banquets and AV teams to fulfill client needs.
  • Inspect rooms and displays to ensure they meet the requirements and expectations of the group.
  • Arrange publicity for special functions and address complaints as necessary to promote goodwill.
  • Complete and pass required system training to support daily operations as requested by the Director of Sales and Marketing.
  • Attend monthly all-employee meetings and other functions as required by management.
  • Participate in weekly Food & Beverage meetings and monthly promotional meetings.
  • Familiarize oneself with all Aimbridge Hospitality sales policies and house rules.
  • Ensure a consistently attentive, friendly, helpful, and courteous approach towards all guests, managers, and fellow employees.
  • Greet onsite contacts warmly.
  • Abide by Prime Selling Time (PST) protocols.
  • Order all audio/visual equipment for functions, if applicable.
  • Handle inquiries as part of the Inquire Day Program.
  • Perform other duties as required.

Company Overview

As a global leader in third-party hotel management, our expanding portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, including top international lodging brands, luxury hotels, destination resorts, and lifestyle hotels. Our team members worldwide are dedicated to serving our guests, driving exceptional results, and thriving in a culture that inspires excellence. Explore a world of possibilities with Aimbridge Hospitality.

Benefits

After an initial waiting period, individuals hired into full-time positions are eligible for a competitive benefits package that includes:

  • Daily Pay offerings—ask your recruiter for more details.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and Accidental Death & Dismemberment (AD&D) Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

Job Posting Date: Fri, 25 Oct 2024 06:35:20 GMT

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