Convention Services Manager-Sales OEM-Doubletree Lansing

Job Description

Job Title: Convention Services Manager-Sales OEM

Company: Doubletree Lansing

Location: Lansing, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a “Convention Services Manager-Sales OEM” in Lansing, MI, it’s important to consider the typical salaries for similar roles in the hospitality and event management industry. As of late 2023, the average hourly wage for a Convention Services Manager ranges from $25 to $40, depending on experience, specific duties, and company size. In Lansing, rates may be slightly lower than national averages due to the local economy. If the rate you have falls within this range, it can be considered competitive; however, if it is significantly below $25 or above $40, additional context regarding the position’s responsibilities, benefits, and employer reputation would be necessary for a thorough evaluation. Overall, ensuring that the rate aligns with industry standards for similar roles in the region is crucial for attracting qualified candidates.

Job description:

Job Summary:

The Convention Service Manager plays a key role in coordinating arrangements for group meetings and conventions. This position involves planning, coordinating, and implementing special events, conferences, and other significant projects. The manager will be responsible for conducting initial contract negotiations and vendor service agreements while ensuring that all administrative functions related to the Sales department and the Director of Sales and Marketing are effectively managed, either personally or through subordinate supervisors. Exempt employees are expected to fulfill their job responsibilities within the required workday hours.

Qualifications:

• Completion of college coursework in a related field is advantageous.
• Previous experience in a hotel or similar environment is preferred.
• A high school diploma or equivalent is required.
• Proficiency in Windows operating systems is essential.
• Ability to clearly convey information and ideas.
• Quick and accurate assessment and selection of alternative courses of action.
• Capability to perform well in high-pressure situations.
• Maintain composure and objectivity under pressure.
• Proficient in identifying, preventing, and resolving workplace issues.
• Competence in assimilating complex information and adjusting it to meet specific needs.
• Strong listening skills to effectively understand and resolve concerns raised by coworkers and guests.
• Ability to work with financial information and perform basic arithmetic functions.

Responsibilities:

• Approach all interactions with guests and employees in a friendly, attentive, and service-oriented manner.
• Ensure regular attendance in accordance with Aimbridge Hospitality standards and be prepared for varying schedules as per hotel needs.
• Maintain high personal appearance and grooming standards in line with Aimbridge Hospitality’s dress code while wearing a name tag during working hours.
• Adhere to Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
• Fulfill certification requirements relevant to the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
• Meet individual booking goals as required.
• Organize and maintain Sales files according to specified standards.
• Implement an Accounts Coverage Program.
• Compile and submit monthly competitive statistics for all local hotels to the Director of Sales by the fifth of each month.
• Complete all "Month End" reports for the Director of Sales and submit them to Corporate by the fifth of each month.
• Type and process contracts, proposals, memos, and general correspondence for the sales staff.
• Prepare and distribute all banquet event orders, banquet checks, and Daily Event Sheets for the Catering Manager.
• Assist in managing the checkbook accounting system under the direction of the Director of Sales.
• Procure and manage all Sales forms and collateral as required, participating in monthly inventory counts.
• Answer phones for sales and catering staff if not answered by the third ring, recording messages as necessary.
• Conduct monthly audits in the Delphi system for critical dates, double bookings, and rate discrepancies, generating daily reports for the Director of Sales as needed.
• Support the Transient Sales Manager by processing, distributing, and maintaining a follow-up system for all RFPs as instructed by the Director of Sales.
• Maintain a consistent trace system for Sales and Catering Managers concerning monthly commissions or rebates for respective groups, ensuring check requests, W9s, and POs are appropriately filed and distributed to Accounting.
• Oversee the efficient operation of the email system.
• Conduct monthly audits of the GRC log for accuracy, ensuring updates are made for booking status as required by the Sales Manager.
• Consult with client group representatives to plan details such as expected attendance, display space, and food service schedules.
• Plan, coordinate, and implement special events, meetings, conferences, and projects as necessary.
• Engage in initial contract negotiations and vendor service agreements, including upselling food and beverage options.
• Notify relevant department heads of the arrangements made.
• Coordinate and organize Pre- and Post-Con events.
• Create and disseminate weekly group resumes for all Sales bookings.
• Collaborate with Banquets and AV teams to meet client requirements.
• Inspect rooms and displays to ensure they align with the group’s needs and expectations.
• Arrange publicity for special functions, address complaints, and engage in activities to foster goodwill.
• Complete and pass required system training to fulfill daily responsibilities as directed by the Director of Sales and Marketing.
• Attend monthly all-employee meetings and any other functions as requested by management.
• Participate in weekly F&B meetings.
• Attend monthly F&B promotional meetings.
• Familiarize oneself with all Aimbridge Hospitality sales policies and house rules.
• Ensure team members are consistently attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Greet onsite contacts upon arrival.
• Adhere to the Prime Selling Time (PST) protocol.
• Order all A/V equipment for functions as required.
• Assist with inquiries as part of the Inquiry Day Program.
• Perform any other duties as necessary.

Company Overview:

As the global leader in third-party hotel management, Aimbridge Hospitality boasts a growing portfolio of over 1,550 hotels across all 50 states and 22 countries. Our diverse offerings include esteemed international lodging brands, luxury hotels, destination resorts, and lifestyle hotels. Our associates are passionately dedicated to serving our guests and achieving exceptional results, thriving in a culture that inspires excellence. Join a world of possibilities at Aimbridge Hospitality.

Benefits:

After an initial waiting period, newly hired full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay options – inquire for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Job Posting Date: Sat, 26 Oct 2024 06:57:33 GMT

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