Coordinator Rehab Business Office-Trinity Health

Job Description

Job Title: Coordinator Rehab Business Office

Company: Trinity Health

Location: Muskegon, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Coordinator Rehab Business Office” in Muskegon, MI, it would be essential to compare it with industry standards and regional salary data. Typically, salaries for similar roles in healthcare administration and coordination can range from $20 to $35 per hour, depending on experience and specific responsibilities. In Muskegon, a competitive hourly rate would likely fall within this range, considering local cost of living adjustments. If the provided hourly rate aligns closely with or exceeds this range, it would be competitive, indicating that the employer values the position appropriately. Conversely, if the rate is significantly below, it may suggest an opportunity for negotiation or adjustments to align with market conditions. For a precise analysis, specific figures would help ascertain competitiveness accurately.

Job description:

Employment Type: Full-time
Shift: Day Shift

Description: This position entails providing front desk administrative support across multiple outpatient rehabilitation therapy clinics. The successful candidate will interact with patients, colleagues, insurance providers, and referral sources. Key responsibilities include independently scheduling new evaluations and follow-up visits, managing patient check-ins, registering accounts, verifying patient demographics, collecting copays, and scanning necessary documents utilizing the current Electronic Medical Record (EMR) system. The role is crucial for revenue cycle optimization, which involves obtaining, documenting, and tracking patient insurance authorizations and benefit information through online resources, telephone, and fax communications, as well as creating and processing departmental deposits. The candidate will also be responsible for managing a multi-line phone system, triaging inquiries, and assisting callers as necessary, while maintaining medical records in compliance with HIPAA standards.

QUALIFICATIONS
Education:
Required:

• Equivalent knowledge to that typically obtained through the completion of high school.

Preferred:

• An associate degree with medical certification.
• Completion of a medical terminology course or equivalent knowledge of medical terminology, anatomy, and physiology.

Related Experience:

• Preferred: A minimum of 2 years of experience in insurance authorization and benefit verification within a healthcare office setting.
• Certification in Basic Life Support (BLS) or equivalent.

Other Qualifications:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
• Strong typing skills and exceptional verbal and written communication abilities.
• Capable of effective communication across diverse groups and perspectives.
• Ability to work collaboratively in a team environment.
• Excellent customer service skills to foster and maintain positive relationships with patients, colleagues, and providers.
• Strong multitasking abilities.
• Capability to work independently in a fast-paced environment.
• Proven problem-solving skills based on established policies and procedures.

WORKING CONDITIONS
This role requires sitting for long periods, extensive computer use, and frequent standing and walking. It may occasionally involve bending, stooping, and twisting. The position demands the ability to hear and speak clearly, utilize near-far vision, and employ fine motor skills. The candidate should be able to effectively perform detailed tasks regularly with frequent interruptions, requiring prioritization of work.

AGE GROUPS OF PATIENTS SERVED

• Newborns
• Pediatrics
• Adolescents
• Adults
• Geriatrics

ESSENTIAL FUNCTIONS

• Scheduling: Manage scheduling for new evaluations, return visits, rescheduling, and cancellations within the current scheduling system.
• Registration: Register patients in the current registration system, verifying demographic and insurance information.
• Insurance Management: Acquire, document, and track patient insurance authorization and benefits.
• Telephony: Operate a multi-line phone system, route calls appropriately, and relay accurate messages as necessary.
• Faxing: Send correspondence to insurance companies and physician offices, while managing incoming department faxes.
• Scanning: Scan patient paperwork, physician orders, insurance authorizations, and signed plans of care into the current documentation system.
• Copying: Prepare copies of patient paperwork for packet creation and medical requests as needed.
• Copay Management: Collect patient copays, recording transactions in the current payment processing system, and preparing deposits utilizing relevant reports.
• Medical Records: Process requests and manage medical records in compliance with HIPAA standards.
• Reporting: Create, update, and interpret routine reports and documents, including safety rules, operating instructions, procedure manuals, and standard work documents.
• Additional Duties: Carry out all other duties as assigned, adhere to hospital policies relevant to the role, and participate actively in departmental and organizational meetings.

ORGANIZATIONAL EXPECTATIONS

• Flexibility: Exhibit a willingness to take on additional responsibilities, embracing new ideas and cultural differences while effectively managing competing priorities.
• Accountability: Accept personal responsibility for actions and behaviors, enhancing the organization’s effectiveness through clear communication, resourcefulness, and respectful interactions.
• Excellence: Serve as a role model, performing job duties to the highest standards to ensure a fulfilling experience for every patient.
• Focus: Align behaviors with the organization’s mission and values, contributing to the overall success of the strategic plan and prioritizing excellent customer service.

Our Commitment to Diversity and Inclusion
Trinity Health stands as one of the largest not-for-profit Catholic healthcare systems in the nation. Rooted in our Mission and Core Values, we emphasize diversity, equity, and inclusion in all endeavors. Our colleagues bring an array of experiences, customs, abilities, and talents to the workforce, enhancing our collective effectiveness. A diverse and inclusive team ensures accessible and equitable care for all we serve. Trinity Health is an Equal Opportunity Employer, ensuring that all qualified applicants receive fair consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

Job Posting Date: Thu, 14 Nov 2024 06:29:02 GMT

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