Customer Account Representative (Onsite)-Raytheon Technologies

Job Description

Job Title: Customer Account Representative (Onsite)

Company: Raytheon Technologies

Location: Muskegon, MI

Pay: $66000 – 130000 per year

AI Pay Analysis: The hourly rate of $66,000 to $130,000 per year for a “Customer Account Representative (Onsite)” in Muskegon, MI, translates to approximately $31.73 to $62.50 per hour. This range appears to be competitive, considering the role typically requires strong customer service skills and may involve various responsibilities such as account management and sales support. While salaries can vary based on experience and specific company requirements, industry standards for similar positions in the Midwest often range between $15 to $25 per hour for entry-level roles, with experienced representatives earning more, especially in higher-demand industries. Thus, this salary range suggests that the position is likely aimed at attracting skilled professionals and is well-aligned with market expectations for the region and role.

Job description:

Pratt & Whitney is embarking on a journey to redefine the future of aviation by designing, building, and servicing innovative engines that set new standards. As we continue this transformation, we are seeking talented individuals to drive our mission forward. If you possess a curious mindset and a passion for exploration, you will find a welcoming environment here where your expertise transcends titles and borders.

In this pivotal role, you will:

• Serve as the primary contact for MRO (Maintenance, Repair, and Overhaul) customer accounts, addressing third-level escalations effectively.
• Identify and pursue opportunities for market expansion within the used material segment, leveraging your industry insights and networks.
• Apply your in-depth knowledge of P&WC aftermarket parts and configuration management to provide essential technical oversight and support the organization.
• Utilize technical manuals and publications to creatively address daily business challenges.
• Research, negotiate, and procure parts that are in short supply.
• Analyze long-range engine shop forecasts to break down engine events into specific part numbers, determining necessary components and identifying repairable inventory.
• Collaborate with MRO shops and the inventory and planning teams to adjust inventory strategies and repair management processes in line with overall parts requirements.
• Lead initiatives focused on excess and obsolete inventory in partnership with the Inventory & Planning team to optimize lean inventory practices.
• Compile and analyze data related to the used parts business segment to generate accurate forecasts for used part sales and engine clearance timelines.
• Work alongside the Business Segment Manager and P&WC MRO accounts to ensure the execution of aligned metrics for engine clearance.
• Develop and support contract pricing in partnership with contract management for both new and existing agreements.
• Create and present comprehensive business cases to senior leadership, both internally and externally.
• Make independent, strategic business decisions aimed at achieving targeted financial outcomes.
• Address material shortage issues and supply chain delays to ensure timely delivery and meet performance indicators.
• Formulate strategic sales plans that enhance product offerings, maximizing inventory turnover and revenue generation.

Qualifications You Must Have:

• A Bachelor’s degree in a related field, coupled with a minimum of 5 years of relevant experience; or an advanced degree in the same field with at least 3 years of experience.
• U.S. citizenship is mandatory due to the sensitivity of the program/contract.

This position is onsite, involving employees who primarily work at our Muskegon location, which is vital to the development of our engines.

The salary range for this role is between $66,000 and $130,000, reflecting a good faith estimate based on varying levels of experience. RTX considers numerous factors in its compensation offers, including the specific role, function, responsibilities, prior work experience, location, education, and key skills.

Hired candidates may be eligible for a variety of benefits, including but not limited to medical, dental, vision, life insurance, short- and long-term disability, 401(k) matching, flexible spending accounts, flexible work schedules, employee assistance programs, educational assistance under the Employee Scholar Program, parental leave, paid time off, and holidays. Benefits may vary by business unit and whether the position is covered by a collective-bargaining agreement.

Additionally, selected applicants may be eligible for annual short- and long-term incentive compensation programs, depending on the position’s level and potential collective-bargaining coverage. Participation in these annual programs is not guaranteed and is contingent upon multiple factors, including individual and business performance.

This position is U.S.-based; if the successful candidate resides in a U.S. territory, the applicable pay structure and benefits will apply.

RTX anticipates that the application window will close approximately 40 days from the posting date, though this may be adjusted based on candidate flow and business needs.

RTX is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class. RTX is committed to affirmatively employing qualified individuals with disabilities and protected veterans, in accordance with federal laws.

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Job Posting Date: Sat, 22 Mar 2025 00:40:30 GMT

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