Customer Assistance Representative Part Time-American Airlines

Job Description

Job Title: Customer Assistance Representative Part Time

Company: American Airlines

Location: Detroit, MI

Pay: $15.63 per hour

AI Pay Analysis: An hourly rate of $15.63 for a “Customer Assistance Representative Part Time” in Detroit, MI, is generally considered to be on the lower end of the pay scale for similar roles in the area. According to various labor market sources, customer service representatives in Detroit typically earn between $15 to $20 per hour, depending on experience and specific job responsibilities. While this rate may be competitive for entry-level positions, it may not attract candidates with more experience or specialized skills, especially given the rising cost of living and inflation. Therefore, for positions requiring higher customer service skills or experience, this rate may not align well with industry standards.

Job description:
Are you prepared to embark on a journey filled with endless opportunities, both professionally and personally? By joining the American Airlines family, you will have the chance to travel the globe, enhance your skills, and evolve into your best self. As you commence this new chapter, you will face challenges with adaptability and poise, while acquiring new competencies and advancing your career—all while enjoying memorable experiences. We invite you to enrich both your personal and professional life and come aboard!

The Customer Assistance Representative plays a vital role in delivering exceptional customer service by interacting with passengers in a courteous, efficient, friendly, and professional manner. The starting pay for this position is $15.63 per hour.

Key Responsibilities:
This role encompasses essential functions, although additional responsibilities may arise as operational needs dictate. Management reserves the right to modify job responsibilities or assign tasks as necessary, in adherence to any legal obligations, including collective bargaining agreements.

– Greet customers upon their arrival at the airport or ticketing area.
– Ensure compliance with safety policies and procedures by monitoring the ticket counter area.
– Assist customers with self-service kiosk check-in and baggage processing, including printing boarding passes and receipts.
– Maintain and service kiosk machines by loading paper and cleaning surfaces.
– Troubleshoot technical issues related to kiosks, identifying sources of errors or malfunctions.
– Communicate with IT support regarding kiosk technology issues requiring further attention.
– Verify customers’ carry-on baggage for compliance with FAA and American Airlines policies.
– Confirm and clear international travel documents such as passports and visas using the Timatic database.
– Assist with checked baggage processing, including credit card transactions, self-tagging, and weight verification.
– Manage ticket counter queue lines based on departure times and specific assistance needs to enhance customer experience.
– Accept and activate self-tagged baggage at designated activation stations.
– Physically facilitate the movement of baggage within the ticket counter area, including oversized luggage.
– Assist customers with transporting assistive devices, sporting equipment, and other oversized items, ensuring adherence to policy.
– Refer customers to customer service agents when appropriate.
– Execute document clearance and verification at kiosks.
– Provide assistance to non-ambulatory customers during boarding, deplaning, and navigation throughout the terminal.
– Support unaccompanied minors in boarding and other transportation needs.
– Share gate information and directions with customers.
– Perform paging activities as necessary (where applicable at certain airports).
– May carry out additional related duties as determined necessary by management, in line with the collective bargaining agreement.
– Punctually report to your designated location as scheduled, including adherence to mandatory overtime, varying shifts, weekends, and holidays. Complete all job-related training.
– Comply with government regulations (e.g., DOT, FAA, TSA).
– Follow company policies, procedures, and performance standards diligently.
– Adhere to uniform requirements as stipulated by company policy.
– Provide high-quality customer service in alignment with American Airlines’ standards.
– Utilize multiple internal systems and resources during customer interactions.

Reasonable accommodations will be considered for individuals with qualifying disabilities.

Minimum Qualifications:
– High School diploma or GED or equivalent.
– Must be 18 years of age or older.
– Proficiency in reading, writing, and speaking English fluently is required.
– Bilingual skills may be preferred in some locations.
– A valid driver’s license compliant with local requirements.
– Completion of a pre-employment drug screen and a comprehensive background check fulfilling company and security mandates.
– Must pass FAA criminal background checks for unescorted access to airport security identification display areas (SIDA), if applicable.
– Ability to secure requisite airport authority or U.S. Customs security badges, as necessary.
– Eligibility to work in the United States.

Preferred Qualifications:
– Familiarity with Sabre or other Passenger Service Systems.
– Prior face-to-face customer service experience.
– Experience working in a fast-paced environment.

Benefits:
American Airlines offers an extensive array of benefits to support you including:
– Travel Perks: Enjoy access to 365 destinations through over 6,800 daily flights within our expansive global network, available to you, your family, and friends.
– Health Benefits: From day one, you will have access to comprehensive health, dental, prescription, and vision insurance options to support your overall well-being. Additional offerings include virtual health consultations and flexible spending accounts.
– Wellness Programs: We prioritize your health and well-being by providing a variety of resources and support within our wellness programs.
– 401(k) Program: Enrollment is available upon hire, and employer contributions may apply after one year based on your workgroup.
– Additional Benefits: Our offerings also include an Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, cruises, and more.

Diversity and Inclusion:
At American Airlines, we celebrate individuality and recognize that our team members’ richness in diversity adds to our corporate culture. Our 20+ Employee Business Resource Groups encourage connections among team members, customers, suppliers, and communities, empowering everyone to fulfill their potential and fostering an inclusive workplace that meets the diverse needs of our world.

Are you ready to take pride in playing a crucial role in sustaining the operations of the largest airline in the world, while caring for people throughout their journeys? We welcome you to be yourself at American Airlines.

Job Posting Date: Thu, 03 Apr 2025 07:51:24 GMT

Apply now!