Customer Care Agent- Wixom-Boyne Resorts

Job Description

Job Title: Customer Care Agent- Wixom

Company: Boyne Resorts

Location: Wixom, MI

Pay: $16 per hour

AI Pay Analysis: The hourly rate of $16 for a Customer Care Agent position in Wixom, MI, is generally below the national average for such roles, which typically ranges from $17 to $22 per hour depending on experience and the specific demands of the job. While wages can vary based on factors like company size, industry, and local cost of living, a rate of $16 may be considered competitive for entry-level positions or in areas with a lower cost of living. However, for candidates with relevant experience or specialized skills, this rate may seem less attractive compared to industry standards, potentially leading to a challenge in attracting and retaining qualified candidates.

Job description:
Boyne Resorts is seeking friendly and enthusiastic individuals to join our Reservations team as Customer Care Agents. In this role, you will deliver exceptional customer service while managing reservations and tee times for our three Michigan resorts: The Highlands, Boyne Mountain, and The Inn at Bay Harbor. This position also serves as a potential stepping stone into a career as a Reservations Sales Agent for qualified candidates. Communication in this role requires a unique approach, allowing you to share our narrative and vividly illustrate what our guests’ vacations will entail—an engaging enthusiasm is essential for success.

Due to the nature of the hospitality industry, we operate seven days a week, but we offer flexible scheduling options! You may have the opportunity to work four 10-hour days, resulting in three days off each week.

Team Member Benefits:
Boyne Country Sports and Boyne Resorts offer access to spectacular outdoor experiences, substantial discounts on merchandise and services, and comprehensive medical coverage, among other benefits for you and your family.

– Health Benefits (medical, dental, vision, life, and disability insurance) begin on the first of the month following your employment.
– Paid Time Off (PTO) accrual starts on your first day.
– Complimentary skiing and riding at mountain resorts within the Boyne Resorts portfolio.
– Discounts on lodging, food and beverage, and more for eligible team members and qualifying spouses/dependents.
– Complimentary or heavily discounted golf at resort courses in Maine, Michigan, and Montana.
– A 401(k) plan with company matching.
– Opportunity for remote work after one year in the office, subject to qualifying criteria.

We are committed to upholding our Core Values, LEAD:
– Think Long Term
– Excellence in Execution
– Have Passion and a Positive Attitude
– Develop Great People

Responsibilities:
As a Customer Care Agent in Reservations, your key responsibilities will include:

– Reserving tee times for ten golf courses across Boyne Michigan.
– Inputting reservations for convention bookings.
– Assisting customers with inquiries and modifications related to existing reservations.
– Maintaining up-to-date guest profile information.
– Delivering exceptional service with proper verbiage and exemplary phone etiquette.
– Posting guest deposits.
– Utilizing computerized reservation systems to modify hotel reservations and issue confirmations.
– Providing concierge services with a comprehensive understanding of the property and surrounding area, including restaurants, entertainment, special events, and general directions.
– Completing various back-office tasks such as generating reports and assigning rooms.

Qualifications:
To succeed in this role, candidates should possess foundational computer and internet skills. Proficiency in keyboard operations is highly recommended, as this position requires the simultaneous use of multiple software systems. Familiarity with SpringerMiller, Marriott software, and/or Salesforce is preferred but not required.

Compensation:
The starting pay rate is $16 per hour, with opportunities for overtime. Candidates must be willing to travel to resort properties for training as needed. Job openings are available in both Wixom and Petoskey.

Job Posting Date: Wed, 13 Nov 2024 05:28:46 GMT

Apply now!