Customer Experience Banker – (30-35 hrs/wk – Full Benefits Eligibility) Tecumseh, MI-Huntington National Bank

Job Description

Job Title: Customer Experience Banker – (30-35 hrs/wk – Full Benefits Eligibility) Tecumseh, MI

Company: Huntington National Bank

Location: Tecumseh, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the “Customer Experience Banker” role in Tecumseh, MI, I would need specific salary data for that position, which I do not have access to in real-time. However, I can tell you that customer experience roles in the banking sector generally range from $15 to $25 per hour, depending on experience and location. In a smaller city like Tecumseh, rates may be on the lower end of that spectrum. If the offered rate falls within this range, it can be considered competitive, especially given the inclusion of full benefits. To accurately assess its competitiveness and alignment with industry standards, comparing it to local job postings and averages from salary databases would be beneficial.

Job description:

Our branch banking positions provide a welcoming and inclusive team environment where team members are empowered daily to assist customers in achieving their financial aspirations. Here, colleagues have the opportunity to share insights and express opinions that influence our customers, enhance our banking services, and positively impact our communities.

As a Customer Experience Banker Non-NMLS, you will serve as a Financial Concierge for our walk-in clientele. Your primary responsibility will be to foster and expand relationships with consumer and business customers by proactively identifying their financial goals and needs, recommending suitable deposit and other banking products and services. You will process customer transactions with accuracy and efficiency while delivering exceptional customer service.

Duties & Responsibilities:

• Deliver outstanding customer service and efficiently resolve customer issues.
• Demonstrate proficiency in understanding and educating customers about consumer deposit products.
• Actively identify opportunities to enhance customer relationships through a disciplined sales approach, a new customer follow-up program, outbound calling, and referral sourcing from both customers and partners.
• Educate and direct customers to other departments within the bank to strengthen relationships and cultivate strong partnerships.
• Comply with all operational, security, risk, and regulatory policies and procedures.
• Exhibit expertise in sales, customer service, relationship management, banking, communication, and presentation skills.
• Perform other related responsibilities as assigned.

Basic Qualifications:

• High School Diploma or GED, accompanied by a minimum of one year of customer service experience or military service in administration, contracting, civil affairs, or a similar role, or possession of a Bachelor’s Degree.

Preferred Qualifications:

• At least one year of customer service experience in banking, financial services, or results-oriented retail sales.
• Experience with cash handling.
• Comfort with technology, including mobile services and online banking platforms.

This position is classified as non-exempt, meaning it is eligible for overtime pay.

Workplace Type: Office

Huntington is an equal opportunity and affirmative action employer committed to providing equal employment opportunities for all individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: For more details, please visit Huntington’s Career Web Site.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position.

This employer will not sponsor applicants for specific work visas. Applicants must be authorized to work in the United States on a full-time basis.

Job Posting Date: Sat, 09 Nov 2024 08:53:52 GMT

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