Customer Experience Coordinator-TJX Companies

Job Description

Job Title: Customer Experience Coordinator

Company: TJX Companies

Location: Beverly Hills, MI

Pay: $13.48 – 13.98 per hour

AI Pay Analysis: The hourly rate of $13.48 to $13.98 for a Customer Experience Coordinator in Beverly Hills, MI, appears to be on the lower end of the spectrum when compared to industry standards. Typically, salaries for similar roles in customer experience coordination range from $15 to $25 per hour, depending on experience, the specific industry, and regional living costs. Given that Beverly Hills, MI, may have a higher cost of living, the compensation offered may not attract top talent or align competitively with the broader market. Therefore, this pay range may need to be adjusted to ensure it is commensurate with the skills required and to promote employee retention and satisfaction.

Job description:
Opportunity: Grow Your Career

We are seeking an enthusiastic individual responsible for delivering an exceptional customer experience. In this role, you will oversee a team of Associates at the front of the store, ensuring prompt and courteous customer service while promoting loyalty programs. You will set a standard for customer engagement and maintain a clean and organized environment, exemplifying outstanding customer service.

Key Responsibilities:

– Cultivate a positive experience for both internal and external customers.
– Foster a culture of honesty and integrity while upholding confidentiality.
– Actively engage in the training and mentoring of Associates on front-end principles.
– Guide and coach Associates in personalizing customer interactions and promoting loyalty programs.
– Assign registers, address POS coverage needs, and coordinate breaks for Associates.
– Promptly address customer concerns and issues to ensure a satisfactory experience.
– Ensure Associates execute tasks and activities aligned with the store plan, prioritizing as necessary.
– Communicate effectively with management and Associates regarding priorities and provide updates on progress.
– Provide and accept recognition and constructive feedback.
– Collaborate with management to identify Associate training needs for increased effectiveness.
– Ensure compliance with all labor laws, policies, and procedures.
– Advocate for credit and loyalty programs.
– Engage in and support store shrink reduction goals and initiatives.
– Promote safety awareness and maintain a secure work environment.
– Perform additional duties as assigned.

Who We’re Looking For:

– Ability to work a flexible schedule, including nights and weekends.
– Strong understanding of merchandising techniques.
– Exceptional multitasking capabilities.
– Excellent communication and organizational skills with a keen attention to detail.
– Ability to adapt to changes in direction or unexpected situations.
– Team-oriented, effectively collaborating with peers and supervisors.
– Ability to train others.
– Minimum of 1 year of retail experience and 6 months of leadership experience.

Benefits Include:

– Employee discount; Employee Assistance Program; smoking cessation support; bereavement leave; 401(k) with associate contributions; child care and cell phone discounts; pet and legal insurance; credit union access; referral bonuses.
– Eligible employees may receive additional benefits such as a 401(k) match; medical, dental, and vision insurance; Health Savings Account; Health Care Flexible Spending Account; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick leave; auto and home insurance discounts; scholarship program; and adoption assistance.

All benefits are subject to the terms of applicable plans or programs and may change periodically. For further information, please contact your TJX representative.

At TJX, we value diversity and aim to maintain an inclusive environment. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any other status protected by law. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

This position offers a starting pay range of $13.48 to $13.98 per hour. Actual starting pay is determined by various factors, including relevant skills, qualifications, and experience.

Job Posting Date: Sat, 05 Apr 2025 04:56:49 GMT

Apply now!