Customer Relations Representative – State Farm Agent Team Member-State Farm

Norton Shores, MI
November 25, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$14 - $36

Job Description

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Job Title: Customer Relations Representative – State Farm Agent Team Member

Company: State Farm

Location: Norton Shores, MI

Pay: $30000 – 75000 per year

AI Pay Analysis: The hourly rate equivalent of a yearly salary of $30,000 to $75,000 translates to approximately $14.42 to $36.06 per hour. In the context of the role “Customer Relations Representative – State Farm Agent Team Member” in Norton Shores, MI, this pay range is competitive for entry-level to mid-level positions in customer service, especially in the insurance industry. Industry standards typically reflect entry-level roles earning between $15 to $20 per hour, while more experienced representatives can command upwards of $25 to $35 per hour, depending on responsibilities and commission structures. Therefore, this range appears to be aligned with local market expectations, though it may vary based on the individual’s experience and performance, as well as commission or bonus opportunities associated with sales in the context of State Farm.

Job description:

A successful State Farm Agent is seeking a qualified professional to join their dynamic team as a Customer Relations Representative – State Farm Agent Team Member. We are looking for an enthusiastic individual who is passionate about fostering business growth through meaningful, value-based interactions and delivering exceptional customer experiences. If you are a motivated self-starter who excels in a fast-paced environment, this presents an opportunity for a rewarding career with attractive income potential and opportunities for professional development.

Responsibilities

  • Establish and maintain customer relationships, ensuring timely follow-ups as needed.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarifications.
  • Implement a customer-focused, needs-based review process to effectively educate clients about insurance options.
  • Generate leads, schedule appointments, identify customer needs, and promote suitable products and services.
  • Collaborate with the agent to manage website content and social media presence.

As an Agent Team Member, you will enjoy:

  • A competitive salary with commission and bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Valuable work experience in the insurance industry.
  • Opportunities for career advancement within the agency.

Requirements

  • Exceptional communication skills, both written and verbal, along with strong listening abilities.
  • Self-motivated and detail-oriented.
  • Proactive in identifying and solving problems.
  • Committed to delivering outstanding customer service.
  • Ability to work collaboratively within a team environment.
  • Strong capacity to establish rapport with customers.
  • Must obtain a Property and Casualty license.
  • Must obtain a Life and Health license.

Please note that this position is with an independent contractor agent for State Farm, not directly with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents operate as independent contractors and are responsible for hiring their own employees; thus, those who work for State Farm agents are not employees of State Farm.

Job Posting Date: Mon, 25 Nov 2024 07:35:24 GMT

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