Customer Relations Representative – State Farm Agent Team Member-State Farm

Job Description

Job Title: Customer Relations Representative – State Farm Agent Team Member

Company: State Farm

Location: Ludington, MI

Pay: $40000 per year

AI Pay Analysis: An annual salary of $40,000 for a “Customer Relations Representative – State Farm Agent Team Member” in Ludington, MI translates to approximately $19.23 per hour, assuming full-time work at 40 hours per week. This wage is relatively competitive for entry-level roles in customer service within the insurance industry in Michigan, given that such positions often range from $15 to $25 per hour depending on experience and location. However, it’s important to consider local living costs, as Ludington is a smaller town with relatively lower living expenses compared to urban areas. Overall, while the offered rate aligns with general industry standards for similar roles in the region, it may be viewed as on the lower end, especially for candidates with more experience or qualifications.

Job description:
Benefits:
– 401(k) matching
– Competitive salary
– Dental insurance
– Health insurance
– Opportunities for advancement
– Paid time off
– Vision insurance
– Performance-based bonuses

Job Overview:
We are looking for a personable and detail-oriented Customer Relations Representative to oversee our front desk operations and deliver outstanding customer service. The successful candidate will represent our agency, warmly greeting visitors, managing phone calls, and executing various administrative tasks to promote a seamless and efficient office environment.

Key Responsibilities:
– Professionally welcome and greet visitors to ensure a positive first impression.
– Answer and appropriately direct incoming phone calls to the relevant departments.
– Manage all incoming and outgoing mail and packages efficiently.
– Schedule appointments and maintain the office calendar with precision.
– Assist clients throughout the claims process to enhance their experience.
– Address client inquiries and resolve issues in a timely and effective manner.
– Collaborate with team members to support overall office operations.

Qualifications:
– Associate’s degree or higher is preferred.
– Demonstrated experience in account management or a related role.
– Excellent communication and interpersonal skills.
– Proficient in Microsoft Office Suite and capable of using standard office equipment.
– Strong organizational and multitasking skills.
– Ability to maintain professionalism and composure in a fast-paced environment.
– Customer-focused approach combined with a positive attitude.
– Possession of, or willingness to acquire, a Michigan Department of Insurance License in both Property & Casualty and Life & Health.

What We Offer:
– Competitive salary with an attractive bonus structure.
– Comprehensive benefits package, including health insurance and retirement plans.
– Paid holidays along with increasing PTO/vacation days based on years of service.
– Agency Retirement Savings Account.
– Medical, dental, and vision benefits (upon completion of a waiting period).
– Agency childcare cost sharing through the MI Tri-Share Program.
– Opportunities for professional development and career advancement.
– A supportive and dynamic work environment.

How to Apply:
If you are a driven individual with a passion for exceptional customer service, we encourage you to apply! Please submit your resume and cover letter to [email protected], including “Account Representative Application” in the subject line.

Disclaimer: State Farm agents are independent contractors who employ their own staff. Employees of State Farm agents are not employees of State Farm Insurance Companies. All employees must successfully complete any relevant licensing requirements and training programs.

Job Posting Date: Thu, 10 Apr 2025 02:27:46 GMT

Apply now!