Customer Service – Donor Support Technician-CSL

Job Description

Job Title: Customer Service – Donor Support Technician

Company: CSL

Location: Westland, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Customer Service – Donor Support Technician” in Westland, MI, it’s essential to compare it with industry standards and local market trends. Typically, positions in customer service roles, particularly in support capacities related to non-profit sectors, can vary based on experience, specific duties, and demand in the area. As of late 2023, hourly rates for similar roles in Michigan generally range from $15 to $25, depending on the complexity of tasks, the organization’s funding, and benefits associated with the position. If the rate you have matches or exceeds this range, it would be considered competitive; however, if it falls significantly below, it may not align well with industry standards in the region. Factors like company reputation, additional benefits, and opportunities for growth should also be taken into account.

Job description:
Responsible for preparing donors, the donor area, and equipment for the pheresis process.

Main Responsibilities:
1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process, responding to specific alarms or signals that may arise.
3. Disconnect the donor upon completion of the process.
4. Maintain alertness to any reactions the donor may have during or after the pheresis process and promptly notify the appropriate staff.
5. Utilize a Personal Digital Assistant (PDA) to document incidents during the pheresis process, including machine alerts, alarms, volume variances, and donor adverse events.
6. Use the PDA to associate equipment and consumables utilized during the pheresis process with the corresponding donor.
7. Notify the Group Leader or Supervisor of any issues related to donor flow.
8. Ensure the accurate recording of donor data in the electronic donor information management system, in accordance with Standard Operating Procedures (SOPs).
9. Comprehend the policies and procedures associated with hyperimmune programs at the center, if applicable.
10. Maintain a clean and efficient work environment, ensuring that adequate operating supplies and forms are available as needed. Adhere to all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety in all actions.
11. Uphold the confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas to meet the evolving needs of the business.
13. Bilingual skills may be preferred, at the organization’s discretion, to meet the requirements of the business.
14. Perform job-related duties as assigned.

Education:
– High school diploma or equivalent required.

Experience:
– A minimum of three (3) months of work experience, preferably in a medical or healthcare provider environment, or equivalent combination of education and experience.
– Must be able to perform basic mathematical calculations.

Working Conditions (physical & mental requirements):
– Ability to understand, remember, and apply both oral and written instructions.
– Capability to comprehend and adhere to basic instructions and guidelines.
– Must possess the ability to see and communicate with customers and observe equipment operations.
– Occasional requirement to stand and walk for up to 100% of the time.
– Must be able to reach, bend, kneel, and demonstrate high manual dexterity.
– Occasionally required to lift and carry up to 25 pounds.
– Fast-paced environment with frequent interruptions.
– Regular exposure to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
– Required to wear Personal Protective Equipment while performing specific tasks or in designated areas.
– Will be required to work overtime and extended hours to support operational needs of the center.

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin, or other legally protected classifications.

Benefits:
For more information on CSL Plasma benefits, please visit our website.

About CSL Plasma:
CSL Plasma is one of the world’s largest collectors of human plasma. Our mission is to ensure that individuals with rare and serious diseases can lead normal, healthy lives. We are dedicated to our work, as lives depend on us.

Diversity and Inclusion:
As a global organization with employees in over 35 countries, CSL is committed to embracing diversity and inclusion.

Join us at CSL Plasma and make a meaningful impact!

Job Posting Date: Mon, 04 Nov 2024 07:35:02 GMT

Apply now!