Customer Service Lead-SpartanNash

Job Description

Job Title: Customer Service Lead

Company: SpartanNash

Location: Davison, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a “Customer Service Lead” role in Davison, MI, I would typically need the specific rate you’re referring to. However, in general, customer service lead positions in similar regions typically range from $18 to $25 per hour, depending on experience, company size, and specific responsibilities. Factors such as local cost of living, demand for customer service roles, and industry standards also play a part. If your rate falls within this range or slightly above it, it can be considered competitive; if it’s below, it may need reevaluation to attract qualified candidates. Comparing the specific rate to salary surveys or local job listings would provide a clearer picture of its competitiveness.

Job description:
This role is responsible for maintaining a high standard of customer service within the store’s front-end operations and supervising all front-end activities in the absence of the Customer Service Manager. The aim is to ensure that work shifts at the front end contribute to the store’s financial success. You will also be expected to complete all other assigned duties promptly.

Key Responsibilities:
– Accurately process all transactions, including cash, checks, debit/credit/EBT cards, and ensure compliance with policies related to over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and other media.
– Ensure return-to-stock items are handled efficiently, prioritizing perishable goods.
– Maintain knowledge of product locations and current promotional items, special prices, and coupon deals relevant to the store’s sales program.
– Train team members in all departmental activities and functions.
– Oversee the selection, scheduling, and supervision of staff to achieve or surpass departmental productivity goals.
– Manage spoiled or damaged products according to established guidelines.
– Maintain a clean, attractive, and well-stocked department.
– Adhere to all PPE and safety protocols, as well as food safety and cleaning expectations.
– Follow guidelines for guest experience and be adaptable to assist in other departments as needed.
– Additional responsibilities may be assigned as required.

Qualifications:
– High school diploma or equivalent (GED).
– Proficient in computer applications (email, spreadsheets, etc.).
– Ability to read, write, comprehend, and interpret documents effectively.
– Skills in accounting/bookkeeping and financial analysis.
– Experience in budget development and management.
– Capable of delegating, directing, and implementing tasks.
– Knowledge of suggestive selling techniques and product information.
– Detail-oriented with a commitment to accuracy.

Physical Requirements:
The physical demands of this position require the associate to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally. Prolonged standing and walking are required, along with frequent bending, stooping, twisting, and turning. While performing these duties, the employee will operate within a typical retail environment, exposing them to varied temperatures and outside weather conditions. The noise level will generally be low to moderate. Travel may be necessary depending on assignments.

SpartanNash is proud to adhere to our People First culture, offering equal employment opportunities to all individuals, including those with disabilities and veterans. We celebrate diversity and believe that a varied workforce contributes significantly to our success. Please note that we are unable to sponsor work visas for this position.

Job Posting Date: Mon, 28 Oct 2024 02:07:42 GMT

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