Customer Service Rep (01036) – 13250 Gratiot Ave-Domino’s Pizza

Job Description

Job Title: Customer Service Rep (01036) – 13250 Gratiot Ave

Company: Domino’s Pizza

Location: Detroit, MI

Pay: $9.25 per hour

AI Pay Analysis: An hourly rate of $9.25 for a Customer Service Representative role in Detroit, MI, is below the competitive wage typically seen for similar positions in the area. As of 2023, the average hourly wage for customer service reps in Detroit ranges from approximately $12 to $17 per hour, depending on experience and specific job requirements, with some roles in higher-demand sectors offering even more. Considering the cost of living in Detroit and the minimum wage, which has increased to $10.10, the offered rate of $9.25 is not aligned with industry standards and may lead to recruitment challenges, as it is likely unattractive to prospective candidates.

Job description:

The primary requirement for applicants seeking the position of Customer Service Representative at Domino’s Pizza is to possess a positive demeanor, coupled with a clear and energetic voice. Customer Service Representatives are expected to engage with customers throughout their shifts, efficiently addressing a variety of customer-related inquiries and concerns. It is essential for representatives to have a comprehensive understanding of product details, services, pricing structures, and other pertinent information to assist customers as needed.

Wage: $9.25 per hour

Additional Information:

Physical Requirements:
Candidates must be prepared for the following physical demands of the role:

• Standing: Most tasks are performed while standing, on surfaces that include ceramic tile "bricks" and linoleum in food processing areas. Work surfaces vary in height from 36" to 4".

• Walking: Involves short-distance movement for brief periods.

• Sitting: Administrative tasks are typically completed at a desk or table in an office setting.

• Lifting:

  • Bulk product deliveries occur bi-weekly or more frequently, which team members will need to unload using hand trucks.
  • Deliveries may include ingredient and supply cases weighing up to 50 pounds, with dimensions up to 3′ x 1.5′.
  • Cases are generally lifted from the floor and stacked onto shelves reaching heights of up to 72".

• Carrying:

  • Large cans weighing 3 pounds, 7 ounces will be transported from workstations to storage.
  • Occasionally, pizza sauce weighing 30 pounds must be moved from the storage area to the front of the store.
  • Trays of pizza dough weighing approximately 12 pounds each may be carried three at a time over short distances.

• Pushing:

  • This includes moving trays on dollies, which typically require a force of up to 7.5 pounds.
  • Trays can also be pulled as needed.

• Climbing:

  • Team members may occasionally need to navigate stairs or ladders for tasks such as changing sign prices or performing maintenance.

• Stooping/Bending:

  • Forward bending is necessary at the pizza assembly station and may occur at the front counter or while restocking ingredients, with durations averaging 30-45 seconds during continuous tasks.

• Crouching/Squatting:

  • Performed occasionally for stocking shelves and cleaning low areas.

• Reaching:

  • Continuous reaching is required in multiple directions, including above 72" for tasks such as adjusting oven controls, changing prices on signs, and retrieving or storing items.
• Hand Tasks:
  • Exceptional hand-eye coordination is vital, as the use of hands will be frequent throughout the day.
  • Activities include shaping pizza dough, manipulating pizza peels for oven operations, and assembling cardboard pizza boxes, which require strength and dexterity.

Machines, Tools, Equipment, and Work Aids:
Team members may be required to utilize a variety of tools including pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.

Job Posting Date: Sun, 17 Nov 2024 06:42:36 GMT

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