Customer Service Rep (01036) – 13250 Gratiot Ave-Domino’s Pizza

Job Description

Job Title: Customer Service Rep (01036) – 13250 Gratiot Ave

Company: Domino’s Pizza

Location: Detroit, MI

Pay: $9.25 per hour

AI Pay Analysis: As of my last update, an hourly rate of $9.25 for a Customer Service Representative role in Detroit, MI, appears to be below the competitive industry standards. According to various wage reports and online salary databases, the average hourly rate for customer service representatives in the Detroit area typically ranges from $13 to $18, depending on factors such as experience, company size, and industry. Given the rising cost of living and minimum wage increases in Michigan, which as of 2023 is around $10.10 per hour, this rate may not attract qualified candidates and could lead to higher turnover rates. Thus, offering $9.25 per hour is likely not competitive and may hinder the ability to recruit and retain effective customer service staff.

Job description:

The primary requirement for applicants seeking the position of Customer Service Representative at Domino’s Pizza is a positive attitude and a clear, energetic communication style. Customer Service Representatives will engage with customers throughout their shifts, necessitating the ability to effectively address a variety of customer-related inquiries and concerns. Candidates should possess comprehensive knowledge of product details, services, pricing, and other critical information to assist customers as needed.

Wage: $9.25/hour

Additional Information:

Physical Requirements: The following physical activities are essential and include, but are not limited to:

• Standing: Most tasks are performed while standing, with walking surfaces consisting of ceramic tile "bricks" and linoleum in certain food processing areas. Work surface heights range from 36" to 48".
• Walking: Required for short distances and durations throughout the workday.
• Sitting: Paperwork is typically completed in an office setting at a desk or table.
• Lifting:
  • Bulk product deliveries occur twice a week or more and must be unloaded by team members using a hand truck.
  • Deliveries may consist of ingredient and supply cases weighing up to 50 pounds and measuring up to 3′ x 1.5′.
  • Cases are frequently lifted from the floor and stacked onto shelves reaching heights of 72".
• Carrying:
  • Large cans weighing 3 pounds and 7 ounces must be transported from the workstation to storage shelves.
  • Occasionally, team members will carry pizza sauce weighing up to 30 pounds from the storage area to the front of the store.
  • Trays of pizza dough, weighing approximately 12 pounds each, must be carried three at a time over short distances.
• Pushing:
  • Trays placed on dollies require pushing, typically necessitating a force of up to 7.5 pounds.
  • Trays may also be pulled when needed.
• Climbing: Team members may occasionally need to navigate stairs or use a ladder for tasks such as changing signage or performing maintenance.
• Stooping/Bending: Forward bending at the waist is essential at the pizza assembly station and while stocking ingredients; this may occur for durations of approximately 30 to 45 seconds repeatedly throughout the day.
• Crouching/Squatting: Occasionally required to stock shelves and clean lower areas.
• Reaching: Continuous reaching is necessary in various directions, including reaching above 72" to operate oven controls or to adjust signage, as well as reaching down for tasks like scooping ingredients or cleaning surfaces.
• Hand Tasks:
  • Strong eye-hand coordination is crucial as hand usage is continuous throughout the day.
  • Tasks frequently involve the use of one or both hands, including shaping pizza dough and manipulating pizza peels when handling baked pizzas.
  • Tasks such as assembling cardboard pizza boxes require frequent and/or forceful pinching.
  • Team Members must be capable of handling cans, phones, pizza cutters, pizza peels, and pizza boxes.

Machines, Tools, Equipment, Work Aids: Team Members may be required to utilize various tools including pencils/pens, computers, telephones, calculators, TDD equipment, as well as pizza-related tools like pizza cutters and pizza peels.

Job Posting Date: Wed, 01 Jan 2025 00:04:21 GMT

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