Customer Service Rep (01036) – 13250 Gratiot Ave-Domino’s Pizza

Detroit, MI
March 9, 2025
Full Time
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Average Pay*: $11 - $15
*average hourly rate for this position in your area
Deadline date:
$4 - $4

Job Description

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Job Title: Customer Service Rep (01036) – 13250 Gratiot Ave

Company: Domino’s Pizza

Location: Detroit, MI

Pay: $9.25 per hour

AI Pay Analysis: The hourly rate of $9.25 for the “Customer Service Rep” position in Detroit, MI, is significantly below the industry standard. As of 2023, the average hourly wage for customer service representatives in Detroit tends to range from approximately $13 to $18 per hour, depending on experience and the specific company. Additionally, considering the rising cost of living and minimum wage laws (which in Michigan was raised to $10.10 in 2023), $9.25 is not competitive and could deter potential candidates, reflecting poorly on the company’s attractiveness as an employer. Overall, this pay rate appears to be inadequate for the responsibilities typically associated with the role in that location.

Job description:

The primary requirement for applicants seeking the position of Customer Service Representative at Domino’s Pizza is to exhibit a positive demeanor and possess a clear, dynamic voice. Customer Service Representatives interact with customers consistently throughout their shifts; thus, they must be adept at addressing various customer-related inquiries and concerns. A thorough understanding of product specifications, services, pricing, and other pertinent information is essential in order to provide accurate assistance to customers as needed.

Wage: $9.25 per hour

Physical Requirements:

The role entails several physical demands, including but not limited to:

  • Standing: Most responsibilities are carried out while standing, with walking surfaces consisting of ceramic tile "bricks" and linoleum in specific food processing areas. Work surfaces are typically between 36 and 48 inches in height.

  • Walking: Necessary for short distances over brief periods.

  • Sitting: Administrative tasks are typically performed at a desk or table.

  • Lifting:

    • Bulk deliveries of products occur twice weekly or more, requiring team members to unload items using a hand truck.
    • Deliveries may consist of ingredient and supply cases weighing up to 50 pounds and measuring up to 3 feet by 1.5 feet.
    • Items are frequently lifted from the floor and stacked on shelves reaching heights of up to 72 inches.

  • Carrying:

    • Large cans weighing 3 pounds 7 ounces are transported from workstations to storage.
    • Occasionally, pizza sauce weighing 30 pounds is moved from the storage area to the front of the store.
    • Trays of pizza dough, each weighing approximately 12 pounds, are carried in multiples over short distances.

  • Pushing:

    • Trays positioned on dollies may need to be moved, requiring the application of force up to 7.5 pounds.

  • Climbing:

    • Team members may occasionally need to navigate stairs or ladders for tasks such as changing price signs or performing maintenance.

  • Stooping/Bending:

    • Forward bending is necessary at the pizza assembly station, where knee flexibility is limited, and tasks involve duration of 30 to 45 seconds, repeated throughout the day.

  • Crouching/Squatting:

    • These movements may be conducted infrequently to stock shelves or clean low areas.

  • Reaching:

    • Continuous reaching is required in various directions, including over 72 inches to engage with oven controls or adjust signage, as well as below for tasks like scooping ingredients.

  • Hand Tasks:

    • Excellent eye-hand coordination is imperative, with frequent use of hands throughout the shift. Activities often necessitate the use of both hands, and tasks such as shaping pizza dough demand substantial forearm and wrist dexterity.
    • Team members manipulate pizza peels for oven handling, utilize cutting tools, and engage in repetitive pinching for assembling pizza boxes. Additionally, they must effectively handle various items, including cans and phones.
  • Machines, Tools, Equipment:
    • Employees may need to operate various tools such as pencils, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.

Job Posting Date: Sat, 01 Mar 2025 23:07:27 GMT

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