Customer Service Rep (01036) – 13250 Gratiot Ave-Domino’s Pizza

Job Description

Job Title: Customer Service Rep (01036) – 13250 Gratiot Ave

Company: Domino’s Pizza

Location: Detroit, MI

Pay: $9.25 per hour

AI Pay Analysis: An hourly rate of $9.25 for a Customer Service Representative in Detroit, MI, is significantly below the industry standard for this role. As of 2023, customer service representative positions typically command hourly wages ranging from $13 to $20, depending on experience and specific duties. Given the rising cost of living in many urban areas, including Detroit, this rate may not be competitive, potentially resulting in high turnover and difficulty in attracting qualified candidates. Overall, this pay rate does not align with prevailing industry standards and may hinder recruitment and employee retention efforts in the long term.

Job description:

DOMINO’S PIZZA CSR

Duties and Requirements

The primary requirement for applicants seeking the position of Customer Service Representative at Domino’s Pizza is to possess a positive demeanor, along with a clear and energetic communication style. Customer Service Representatives must engage with customers consistently throughout their shift, necessitating proficiency in addressing various customer-related inquiries and concerns. A thorough understanding of product details, service offerings, pricing, and other relevant information is essential to assist customers effectively.

Wage: $9.25 per hour

Additional Information

PHYSICAL REQUIREMENTS, including but not limited to the following:

• Standing: Most tasks necessitate being performed while standing. Walking surfaces include ceramic tile "bricks" and linoleum in certain food processing areas. The height of work surfaces ranges from 36" to 4".

• Walking: Required for short distances and durations.

• Sitting: Administrative duties are typically completed in an office setting at a desk or table.

• Lifting:

  • Bulk product deliveries occur twice weekly or more, with team members required to unload using a hand truck.
  • Deliveries may consist of ingredient and supply cases weighing up to 50 pounds, with dimensions of approximately 3′ x 1.5′.
  • Cases are generally lifted from the floor and stacked onto shelves up to 72" high.

• Carrying:

  • Large cans, weighing 3 pounds, 7 ounces, must be transported from the workstation to storage shelves.
  • Occasionally, pizza sauce weighing 30 pounds is carried from the storage area to the customer service counter.
  • Trays of pizza dough, approximately 12 pounds each, may be carried three at a time over short distances.

• Pushing:

  • Required to move trays placed on dollies, which typically weigh 24" – 30" and demand a push force of up to 7.5 pounds.
  • Trays may also be pulled when necessary.

• Climbing:

  • Team members may infrequently navigate stairs or utilize a ladder for tasks such as changing sign prices or performing maintenance duties.

• Stooping/Bending:

  • Forward bending at the waist is necessary at the pizza assembly station, where workers are unable to flex their knees while standing. Each bending session lasts approximately 30 – 45 seconds and is repeated throughout the day.
  • Bending is also required at the front counter and when restocking ingredients.

• Crouching/Squatting:

  • Performed occasionally for tasks such as stocking shelves and cleaning lower areas.

• Reaching:

  • Continuous reaching activities occur in various directions—upward, downward, and forward.
  • Workers may reach above 72" to access oven controls, change prices on signs, and lift or lower items from shelves.
  • Tasks such as scooping cornmeal or washing dishes require reaching down, while reaching forward is necessary for obtaining topping ingredients, cleaning surfaces, or answering phone calls.

• Hand Tasks:

  • Proficient eye-hand coordination is critical, with hand usage occurring continuously throughout the day.
  • Tasks often require the use of one or both hands; shaping pizza dough involves frequent and forceful actions with the forearms and wrists.
  • Manipulation of a pizza peel to remove pizzas from the oven and the use of a rolling cutter are frequent tasks. Additionally, forceful pinching may be required when assembling cardboard pizza boxes.
  • Team Members must effectively grasp various items such as cans, phones, pizza cutters, pizza peels, and pizza boxes.
• Machines, Tools, Equipment, Work Aids:
  • Team Members may be required to utilize tools such as pencils, pens, computers, telephones, calculators, TDD equipment, as well as pizza cutters and peels.

Job Posting Date: Tue, 01 Apr 2025 06:22:51 GMT

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