Customer Service Rep (01169) – 1636 E 8 Mile-Domino’s Pizza

Job Description

Job Title: Customer Service Rep (01169) – 1636 E 8 Mile

Company: Domino’s Pizza

Location: Detroit, MI

Pay: $9.25 per hour

AI Pay Analysis: The hourly rate of $9.25 for the Customer Service Representative position in Detroit, MI, is below the competitive standard for this role in the area. As of 2023, customer service representatives in Michigan typically earn between $13 to $17 per hour, depending on experience and specific job duties. Given the cost of living in Detroit and the wage trends in the customer service sector, this rate may not attract quality candidates and could contribute to high turnover rates. Therefore, the offered rate does not align with industry expectations and may hinder the recruitment of talent in a competitive job market.

Job description:

The primary requirement for candidates applying for the Customer Service Representative position at Domino’s Pizza is to possess a positive demeanor and a clear, energetic communication style. Customer Service Representatives engage with customers continuously throughout their shifts, necessitating the ability to effectively address a variety of customer-related inquiries. Candidates should also be knowledgeable about product details, services, pricing, and other essential information critical to assisting customers when needed.

Wage: $9.25/hour

Physical Requirements:

• Standing: The majority of tasks are performed while standing on ceramic tile and linoleum surfaces. The height of work surfaces ranges from 36 inches to 4 feet.
• Walking: Employees may need to walk short distances for brief durations.
• Sitting: Tasks such as paperwork are typically carried out at a desk or table.
• Lifting: Bulk product deliveries occur twice a week or more, requiring team members to unload items using a hand truck. This includes handling cases of ingredients and supplies weighing up to 50 pounds and measuring up to 3 feet by 1.5 feet. Cases are frequently lifted from the floor and stacked on shelves positioned as high as 72 inches.
• Carrying: Team members may carry large cans weighing approximately 3 pounds, 7 ounces, as well as 30-pound containers of pizza sauce from storage to the front of the store. Additionally, trays of pizza dough weighing around 12 pounds each may be carried three at a time over short distances.
• Pushing: Team members are required to push trays on dollies weighing approximately 24 to 30 inches, which necessitates up to 7.5 pounds of force. Pulling trays may also be necessary.
• Climbing: Occasionally, team members may need to navigate stairs or use a ladder for tasks such as changing prices on signs or performing maintenance.
• Stooping/Bending: Forward bending is required at the pizza assembly station, where workers must bend at the waist while maintaining toe room but cannot flex their knees. This position typically lasts 30 to 45 seconds at a time and is repeated continuously throughout the day.
• Crouching/Squatting: Occasionally required for stocking shelves and cleaning lower areas.
• Reaching: Continuous reaching is necessary in various directions, including above 72 inches to operate oven controls or adjust signage. Employees may also reach down for tasks such as scooping ingredients or washing dishes, and forward for obtaining toppings or cleaning surfaces.
• Hand Tasks: Strong eye-hand coordination is essential, with continuous use of hands throughout the day. Tasks involve frequent and forceful use of forearms and wrists for shaping pizza dough, manipulating pizza peels for oven use, and pinching necessary for the assembly of pizza boxes. Team members must be adept at grasping various items such as cans, phones, pizza cutters, and pizza boxes.

Team members may utilize various tools and equipment, including pencils, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels, in the fulfillment of their responsibilities.

Job Posting Date: Sun, 17 Nov 2024 06:40:06 GMT

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