Customer Service Rep (01169) – 1636 E 8 Mile-Domino’s Pizza

Job Description

Job Title: Customer Service Rep (01169) – 1636 E 8 Mile

Company: Domino’s Pizza

Location: Detroit, MI

Pay: $9.25 per hour

AI Pay Analysis: The hourly rate of $9.25 for a Customer Service Representative in Detroit, MI, is below the typical market standards for this role. As of 2023, the average hourly wage for customer service representatives in the Detroit area generally ranges from $12 to $18, depending on experience and the industry. Additionally, considering Michigan’s minimum wage is higher than $9.25 (at $10.10 as of 2023), this pay rate may not only fail to attract qualified candidates but also could raise concerns about compliance with state labor laws. Therefore, while the role may appeal to entry-level applicants or those seeking part-time work, it is not competitive within the local market context.

Job description:

The primary requirement for applicants seeking the role of Customer Service Representative at Domino’s Pizza is a positive demeanor combined with a clear and energetic voice. Customer Service Representatives interact with customers throughout their shifts and must possess the ability to effectively manage a range of customer-related inquiries and issues. Candidates should be knowledgeable about our products, services, pricing, and other essential information to address customer needs promptly and effectively.

Wage: $9.25 per hour

Additional Information:

Physical Requirements:

• Standing: The majority of tasks are performed while standing. The walking surfaces consist of ceramic tile bricks and linoleum in certain food processing areas. Work surfaces are positioned at heights of 36 inches to 4 feet.
• Walking: Involves short-distance movement for brief periods.
• Sitting: Completion of paperwork typically occurs in an office setting, using a desk or table.
• Lifting:
  • Bulk product deliveries occur twice weekly or more and are unloaded by team members utilizing hand trucks.
  • Deliveries may consist of ingredient cases and supplies weighing up to 50 pounds, with dimensions reaching up to 3 feet by 1.5 feet.
  • Cases are generally lifted from the floor and may be stacked onto shelves as high as 72 inches.
• Carrying:
  • Large cans weighing 3 pounds, 7 ounces, are transported from workstations to storage.
  • Occasionally, pizza sauce jars weighing 30 pounds are carried from storage to the front of the store.
  • Trays containing pizza dough, weighing approximately 12 pounds each, are frequently carried three at a time over short distances.
• Pushing:
  • Movement of trays placed on dollies requires pushing, with stacks typically measuring 24 to 30 inches that need a force of up to 7.5 pounds to maneuver.
  • Trays may also be pulled as needed.
• Climbing: Team members may infrequently need to navigate stairs or use ladders for tasks such as adjusting sign prices or conducting cleaning and maintenance.
• Stooping/Bending:
  • Forward bending at the waist is necessary at the pizza assembly station and may also occur at the front counter or while stocking ingredients.
  • This position generally lasts for approximately 30 to 45 seconds at a time, repeated continuously throughout the day.
• Crouching/Squatting: These movements may be performed occasionally for stocking shelves or cleaning lower areas.
• Reaching:
  • Continuous reaching is required, both up, down, and forward.
  • This may include reaching above 72 inches for oven controls, changing prices on signs, or retrieving items from shelves.
  • Tasks such as scooping cornmeal or washing dishes also necessitate bending down to reach items.
  • Forward reaching is common when obtaining ingredient toppings, cleaning surfaces, or answering phones.
• Hand Tasks:
  • Eye-hand coordination is crucial as hand usage is constant throughout the working day.
  • Tasks often require one or both hands, including frequent and forceful use of forearms and wrists, particularly for shaping pizza dough.
  • Team members need to manipulate a pizza peel for oven operation and require strong pinch grip for assembling cardboard pizza boxes.
  • Grasping items such as cans, phones, pizza cutters, and pizza boxes is essential.

Machines, Tools, Equipment, Work Aids: Team members may be required to utilize various tools including pencils, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.

Job Posting Date: Sun, 02 Mar 2025 06:15:17 GMT

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