Customer Service Rep (01169) – 1636 E 8 Mile-Domino’s Pizza

Job Description

Job Title: Customer Service Rep (01169) – 1636 E 8 Mile

Company: Domino’s Pizza

Location: Detroit, MI

Pay: $9.25 per hour

AI Pay Analysis: An hourly rate of $9.25 for a Customer Service Representative role in Detroit, MI, is generally below the industry standard for similar positions. As of 2023, the average hourly wage for customer service roles in the Detroit area is typically between $13 to $18, depending on factors such as experience and specific sector. Additionally, the current minimum wage in Michigan is $10.10, meaning the offered rate is slightly above this threshold but not competitive against the prevailing rates in the industry. Consequently, this position may struggle to attract qualified candidates without offering additional benefits or incentives.

Job description:

The primary requirement for applicants seeking the position of Customer Service Representative at Domino’s Pizza is a positive demeanor, complemented by a clear and energetic voice. Customer Service Representatives engage with customers throughout their shifts, necessitating adeptness in managing various customer-related queries and concerns. Additionally, representatives should possess comprehensive knowledge of product details, services, pricing, and other pertinent information to effectively address customer inquiries.

Wage: $9.25/hour

Physical Requirements:

• Standing: The majority of tasks are performed while standing on walking surfaces that include ceramic tile and linoleum. Work surfaces range in height from 36 to 48 inches.
• Walking: Required for short distances and durations.
• Sitting: Paperwork is typically completed at a desk or table in an office setting.
• Lifting: Bulk product deliveries occur twice a week or more, with team members responsible for unloading using hand trucks. Deliveries may consist of ingredient cases weighing up to 50 pounds and measuring up to 3′ x 1.5′. Cases are often lifted from the floor to shelves that are as high as 72 inches.
• Carrying: Team members may carry large cans (weighing 3 pounds, 7 ounces) from workstations to storage shelves. Occasionally, 30-pound pizza sauce containers are moved from storage to the front of the store. Additionally, trays of pizza dough—approximately 12 pounds each—are carried in groups of three over short distances.
• Pushing: Team members may push trays placed on dollies, which typically involve a stack 24 to 30 inches high and require a force of up to 7.5 pounds to maneuver. Trays may also be pulled as needed.
• Climbing: Infrequent navigation of stairs or ladder climbing is necessary for tasks such as altering prices on signs, wall washing, and maintenance.
• Stooping/Bending: Forward bending at the waist is necessary during pizza assembly. While toe room is available, the ability to flex knees is limited. This position may last approximately 30 to 45 seconds at a time and occurs repeatedly throughout the day, including during ingredient stocking and counter service.
• Crouching/Squatting: Occasionally performed for stocking shelves and cleaning low areas.
• Reaching: Continuous reaching is required, both upwards, downwards, and forwards. Workers may reach above 72 inches for various tasks, as well as bend down for others such as scooping ingredients or washing dishes.
• Hand Tasks: Proficient eye-hand coordination is crucial, as hands are actively used throughout the day. Many tasks require significant use of one or both hands, such as shaping pizza dough and using a pizza peel. Forces pinching is often necessary for the assembly of pizza boxes, along with the ability to grasp various tools and equipment, including cans, phones, and pizza cutters.

Machines, Tools, Equipment, and Work Aids: Team members may need to utilize pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.

Job Posting Date: Tue, 01 Apr 2025 07:12:05 GMT

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