Customer Service Rep-Domino’s Pizza

Job Description

Job Title: Customer Service Rep

Company: Domino’s Pizza

Location: Saint Clair Shores, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Customer Service Rep” in Saint Clair Shores, MI, it is essential to compare it against industry standards and regional data. Typically, customer service representative positions in the United States have hourly rates ranging from $15 to $20, with variations based on experience, the specific employer, and additional responsibilities. As of my last knowledge update, rates in Michigan often align closely with national averages, though specific local economic conditions may influence wages. If the hourly rate falls within this range, it would be considered competitive; however, rates surpassing $20 may indicate higher demand or a more specialized skill set required. Conversely, rates below $15 could suggest a need for reevaluation against the labor market trends or cost of living adjustments. For a precise analysis, please provide the specific hourly rate for comparison.

Job description:
ABOUT THE JOB
Do you possess a positive attitude and a spirited approach to work? Are you looking for a flexible job that adapts to your schedule, rather than complicates it? At Domino’s Pizza, we prioritize the rush hours, enabling you to create, bake, or deliver pizzas during the busiest times of the day and night, whether you’re seeking part-time or full-time employment. This role provides ample time for your studies, socializing with friends, or other activities. If you’re in need of a second job for additional income, Domino’s Pizza is an excellent fit for you.

We are on the lookout for talented customer service representatives who are personable and skilled in communication. As we experience rapid growth, we offer numerous opportunities for advancement, whether you aspire to management or beyond. Whether this is your main source of income or a side gig, we invite you to reach out and discover the perfect role tailored for you.

ADVANCEMENT
Many of our team members began their careers as delivery drivers and have successfully transitioned to become Domino’s franchise owners. Opportunities abound within our stores, from customer service representatives to management roles, including General Manager and Corporate Operations Manager, as well as Franchisee positions.

DIVERSITY
Our mission is to recognize, appreciate, and value the unique talents and contributions of every individual. We strive to create an inclusive environment where team members can maximize their potential, leveraging their diverse backgrounds and experiences.

SUMMARY STATEMENT
We take immense pride in our team members, and they take pride in being associated with Domino’s Pizza. As a leading pizza delivery company, we recognize that exceptional teamwork is crucial. At Domino’s Pizza, our people are our number one priority.

JOB REQUIREMENTS
Candidates must be at least 16 years of age. General responsibilities for all store team members include:

– Operating all equipment.
– Stocking ingredients from delivery to storage and work areas, including the walk-in cooler.
– Preparing products.
– Receiving and processing telephone orders.
– Conducting inventory and completing related paperwork.
– Cleaning equipment and facilities on a daily basis.

Training will be provided through on-the-job orientation.

Communication Skills
– Ability to comprehend and provide accurate written instructions.
– Proficient verbal communication with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills
– Proficient in basic arithmetic operations (addition, subtraction, multiplication, and division) either mentally or using a calculator.
– Capability to handle monetary transactions accurately.
– Excellent verbal, writing, and telephone skills necessary for order processing.
– Motor coordination required for precise and rapid hand-eye movements.
– Proficiency in entering orders using a computer keyboard or touchscreen.

Work Conditions
Exposure to:

– Various weather conditions while performing outdoor tasks.
– In-store temperatures ranging from 36 degrees in coolers to above 90 degrees in certain work areas.
– Sudden temperature shifts in different work areas.
– Fumes from food odors and exposure to cornmeal dust.
– Confined spaces such as walk-in coolers.
– Hot surfaces and tools, with temperatures reaching up to 500 degrees or higher.
– Sharp edges and moving mechanical components.

Sensing Skills
– Proficient verbal communication and hearing on the telephone.
– Near and mid-range vision for a variety of in-store tasks.
– Depth perception and the ability to differentiate between hot and cold surfaces.

Temperaments
Possesses the ability to manage activities, perform repetitive tasks, work independently and collaboratively, operate effectively under stress, adhere to strict quality control standards, interact with people, analyze and compile data, and make informed decisions.

ADDITIONAL INFORMATION
Physical Requirements include, but are not limited to:

Standing
– Most tasks are performed in a standing position. Walking surfaces comprise ceramic tiles and linoleum in certain food-processing areas, with work surfaces ranging in height from 36” to 4’.

Walking
– Occasional short-distance walking is required.

Sitting
– Paperwork is typically completed at a desk or table.

Lifting
– Bulk product deliveries, occurring twice a week or more, are unloaded using a hand truck. Deliveries may encompass ingredient cases weighing up to 50 pounds with dimensions up to 3′ x 1.5′, requiring lifting from the floor to shelves up to 72″ high.

Carrying
– Large cans weighing 3 pounds and 7 ounces will be carried from the workstation to storage. Occasionally, pizza sauce weighing 30 pounds must be carried from storage to the front of the store. Trays of pizza dough, approximately 12 pounds each, are carried three at a time over short distances.

Pushing
– Involves moving trays placed on dollies, with a stack of trays weighing around 24″ – 30″ requiring a force of up to 7.5 pounds to push.

Climbing
– Team members may occasionally navigate stairs or ladders for signage and maintenance tasks.

Stooping/Bending
– Forward bending is necessary at the pizza assembly station, generally for durations of 30 – 45 seconds at a time, repeated throughout the day.

Crouching/Squatting
– Occasionally performed to stock shelves or clean lower areas.

Reaching
– Continuous reaching is required in various directions, including tasks that involve obtaining ingredients and cleaning surfaces.

Hand Tasks
– Eye-hand coordination is essential, with continuous use of hands throughout the day. Activities will require frequent and forceful use of forearms and wrists for tasks such as shaping pizza dough and manipulating kitchen equipment.

Machines, Tools, Equipment, Work Aids
– Team members may be required to use various tools, including pencils, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.

Job Posting Date: Sat, 02 Nov 2024 06:27:20 GMT

Apply now!