Customer Service Rep(01102) – 25 Jackson Industrial Drive-Domino’s Pizza

Job Description

Job Title: Customer Service Rep(01102) – 25 Jackson Industrial Drive

Company: Domino’s Pizza

Location: Ann Arbor, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for the role of “Customer Service Rep (01102)” at 25 Jackson Industrial Drive in Ann Arbor, MI, I would need the specific hourly rate you’re inquiring about. However, as of my last training cut-off in October 2023, customer service representatives in the U.S. typically earn between $14 to $20 per hour, depending on factors such as experience, industry, and location. In Ann Arbor, which has a relatively higher cost of living than many other areas, a rate at the higher end of this spectrum or slightly above may be deemed competitive. If you provide the specific hourly rate, I can give a more tailored analysis on its competitiveness and alignment with industry standards.

Job description:

You possess enthusiasm and energy, and you’re seeking an opportunity that complements your lifestyle, whether it be part-time or full-time. At Domino’s Pizza, we are dedicated to serving our customers during peak hours, allowing you to balance work with other commitments such as school and social activities. If you’re looking for a supplementary income or a primary job, Domino’s Pizza is an ideal fit for you.

We are currently seeking dynamic customer service representatives who are personable and skilled in interacting with others. Our rapid growth has created numerous opportunities for advancement within the company—whether you aspire to become a manager or pursue other career paths. No matter if you consider this a hobby, your main career, or a side position, we encourage you to reach out; we have opportunities tailored just for you.

Many of our employees have begun their journeys as delivery drivers and have successfully advanced to become franchise owners. Our stores provide a multitude of pathways for growth from customer service representative roles to management, including General Manager and Franchisee positions.

We strive to create a culture that recognizes, appreciates, and values the individual talents and contributions of all team members. Our commitment is to foster an inclusive environment where everyone can achieve their highest potential.

At Domino’s Pizza, we take great pride in our team, and our team takes pride in serving the best pizza in the world. Exceptional teamwork is fundamental to our success, as our people are our greatest asset.

Job Requirements

Candidates must be at least 16 years of age. General responsibilities for all store personnel include:

• Operating all kitchen equipment.
• Storing ingredients from delivery areas into storage and workspaces, including walk-in coolers.
• Preparing food products.
• Receiving and processing customer telephone orders.
• Conducting inventory and completing related documentation.
• Cleaning equipment and maintaining facility standards on a daily basis.

Training

Comprehensive orientation and on-the-job training will be provided.

Communication Skills

Candidates must possess the ability to understand and deliver clear written instructions. Effective verbal communication is essential for processing customer orders both over the phone and in person.

Essential Functions/Skills

• Proficiency in basic mathematical functions—addition, subtraction, multiplication, and division accurately and quickly (calculators may be utilized).
• Capability to provide correct monetary change.
• Strong verbal, written, and telephone skills for taking and processing orders.
• Good motor coordination between eyes and hands/fingers for rapid and precise movements.
• Familiarity with entering orders via computer keyboard or touch screen.

Work Conditions

Expect exposure to various conditions including:

• Varying and occasionally adverse weather conditions while performing tasks such as trash removal.
• In-store temperatures ranging from 36°F in coolers to upwards of 90°F in certain areas.
• Sudden temperature variations indoors and outdoors.
• Fumes from food odors and exposure to cornmeal dust.
• Confined spaces such as walk-in coolers and hot surfaces/tools, with equipment temperatures reaching up to 500°F or higher.
• A potential for interacting with sharp edges and moving mechanical parts.

Sensing Requirements

Candidates should be able to effectively communicate and hear on the telephone and possess near and mid-range vision for in-store tasks alongside depth perception. The ability to distinguish between hot and cold surfaces is also necessary.

Temperament Requirements

Candidates should demonstrate the ability to direct activities, perform repetitive tasks, work independently as well as collaboratively, handle stress, adhere to strict quality control standards, engage with customers, analyze data, and make sound decisions.

Physical Requirements

Physical demands include, but are not limited to:

• Standing: Most tasks require performing duties while standing.
• Walking: Involves short distances for brief periods on various surfaces including ceramic tiles and linoleum.
• Sitting: Paperwork is typically completed at a desk or table.
• Lifting: Bulk deliveries, which may weigh up to 50 pounds, are unloaded using hand trucks. Cases must be lifted from the floor to shelves up to 72 inches high.
• Carrying: Involves moving large cans and potentially heavy trays of pizza dough over short distances.
• Pushing/Pulling: Tasks may require moving trays or manipulating dollies.
• Climbing: Occasional use of stairs or ladders for maintenance tasks.
• Stooping/Bending: Forward bending is necessary at specific workstations.
• Crouching/Squatting: Performed occasionally for stocking or cleaning.
• Reaching: Continuous reaching is required for various tasks.
• Hand Tasks: Continuous use of hands for different activities which require coordination and manipulation skills, including shaping dough and assembling pizza boxes.

Team members will learn to utilize tools, machines, and equipment effectively, which may include calculators, TDD equipment, pizza cutters, and kitchen tools.

We look forward to welcoming enthusiastic individuals to our team!

Job Posting Date: Wed, 06 Nov 2024 05:48:41 GMT

Apply now!