Customer Service Representative (1st. Shift)-Pridgeon & Clay Inc

Job Description

Job Title: Customer Service Representative (1st. Shift)

Company: Pridgeon & Clay Inc

Location: Grand Rapids, MI

Pay: $50000 – 55000 per year

AI Pay Analysis: The annual salary range of $50,000 to $55,000 for a Customer Service Representative (1st Shift) in Grand Rapids, MI, translates to an hourly wage of approximately $24 to $26.50. This compensation is competitive, as it exceeds the national average for customer service roles, which typically ranges from $16 to $23 per hour, depending on experience and specific industry. Additionally, the cost of living in Grand Rapids is relatively moderate compared to other larger metropolitan areas, making this salary attractive for the region. Overall, this pay rate aligns well with industry standards and reflects a strong offering for this position.

Job description:

Are you seeking a challenging yet fulfilling role that enables you to fully leverage your skills? Would you like to become part of a dedicated, innovative, and diverse team at a company that actively promotes and values inclusivity? Do you take pride in being associated with an organization committed to excellence in delivering the highest quality products and services?

If you answered yes to any of these questions, Pridgeon and Clay could be your ideal workplace.

Established in 1948 by John Pridgeon and Donald Clay, we are among the leading independent manufacturers and suppliers of automotive stamped and fine-blanked components in the United States.

Objective: The Customer Service Representative plays a crucial role in providing exemplary service to Pridgeon & Clay customers, addressing their production needs while adhering to the company’s quality policies.

Minimum Requirements for Qualified Candidates:

• A bachelor’s degree
• Proficiency in MS Office Suite, including Outlook, Word, and Excel
• Strong problem-solving and communication abilities
• Professional demeanor with the capacity to interact effectively with both internal and external customers
• Exceptional organizational skills and meticulous attention to detail
• Capacity to perform under pressure while managing requests from multiple customers
• A solid work record, particularly in attendance

Desired Qualifications for Outstanding Candidates:

• Relevant experience in the automotive industry
• Familiarity with Electronic Data Interchange (EDI)
• Experience with Enterprise Resource Planning (ERP) software, preferably QAD

(Note: Minimum requirements are reviewed annually to align with the evolving demands of various positions; prior employees may not satisfy all updated criteria.)

Essential Functions:

Customer Service:

• Manage customer orders and change requests through EDI, web-based portals, and spreadsheets, and accurately update the ERP system.
• Assess delivery implications and resolve challenges to meet customer demands, including negotiating responsibility for premium freight when necessary.
• Prioritize critical orders and inventory shortages, communicating needs to production, scheduling, and distribution centers.
• Collaborate with Account Managers on customer visits to enhance and maintain strong relationships.
• Contribute to customer-specific teams to provide insights and strategies that address both Pridgeon & Clay’s and the customer’s needs.
• Assist in contract reviews and coordinate with the Accounts Receivable department regarding pricing and invoice discrepancies.
• Perform additional duties as assigned by management.

Shipping:

• Coordinate with distribution centers to ensure compliance with customer paperwork directives.
• Acquire knowledge of international shipment guidelines and the required documentation.
• Continuously engage with customer logistics platforms to ensure all shipment criteria are met, relaying essential information to the distribution center.
• Obtain quotes from trucking companies for standard and expedited shipments as required.

Organization, Communication, and Professionalism:

• Support lean initiatives, continuous improvement, and problem-solving initiatives to eliminate waste.
• Maintain an organized and efficient personal workspace and adhere to 5S principles.
• Comply with company policies and procedures, including ISO, IATF 16949 standards, and safety regulations.
• Foster effective communication with colleagues and management to bolster teamwork and shared initiatives.
• Provide timely and accurate feedback to co-workers and management.
• Exhibit exemplary attendance and a positive attitude towards assigned duties.
• Treat all colleagues with respect and dignity.
• Uphold company values such as Integrity, People, Customers, Ownership, and Safety in daily interactions.

In return, Pridgeon and Clay offers:

• Competitive compensation, including a comprehensive benefits package featuring premium medical and prescription coverage starting at just $5.00 per week for employee coverage, as well as dental, vision, 401(k) with company matching, and tuition reimbursement.
• A safe and collaborative work environment, where leadership values your insights and treats you like family.
• Opportunities to actively participate in the organization’s success through continuous improvement efforts and problem-solving initiatives.
• A healthy work/life balance.
• Career advancement potential, with over 70% of our leadership positions filled internally.

IMPORTANT – PLEASE READ ALL SECTIONS COMPLETELY BEFORE SUBMITTING YOUR APPLICATION

Equal Opportunity Policy:
Pridgeon and Clay is an Equal Opportunity Employer, welcoming applicants without regard to any category protected by applicable federal or local laws. This includes, but is not limited to, race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or military service member status.

If you are interested in contributing to our mission and being part of a thriving workplace, we encourage you to apply.

Job Posting Date: Fri, 21 Mar 2025 23:27:50 GMT

Apply now!