Customer Service Representative (Banking Specialist)-Qualfon

Highland Park, MI
April 21, 2025
Full Time
Apply Now
Average Pay*: 17 - 21
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

Rate this Job

Job Title: Customer Service Representative (Banking Specialist)

Company: Qualfon

Location: Highland Park, MI

Pay: $20 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $20 for a Customer Service Representative (Banking Specialist) in Highland Park, MI, appears somewhat below the competitive market range. Typically, the average hourly wage for similar roles in the area tends to range from $22 to $28, depending on experience and specific responsibilities. Factors such as local cost of living, the nature of the banking industry, and the level of expertise required for the position can influence these figures. Therefore, while $20 may be acceptable for entry-level positions, it may not attract experienced candidates or align with industry standards, suggesting that the rate could be adjusted to remain competitive.

Job description:

Qualfon is seeking Deposit Services Specialists to handle inbound communications from our clients’ members regarding their banking needs. This role is primarily focused on delivering exceptional support to existing members. The ideal candidate will possess strong professional communication skills, robust computer literacy, and a commitment to achieving first-call resolution for customers.

Compensation and Location:
This position offers an hourly pay rate of $20 and is based onsite at our Headquarters in Highland Park, MI.

Our Mission:
At Qualfon, we are dedicated to empowering individuals to pursue their total vocation, creating an expanding array of career development opportunities, and being the partner of choice for our clients.

Benefits:

  • Advancement of education through our Qualfon University scholarship program, enabling employees to earn a college degree
  • Complimentary access to personal and professional support via the Qualfon Care Coaches’ program
  • Comprehensive medical, dental, vision, and life & accident insurance for full-time employees
  • Competitive wages with opportunities for additional income through performance incentives
  • Paid time off
  • Access to an onsite gym and cafeteria
  • A commitment to fostering a fun work environment through our Fun@Work initiative
  • A workplace culture led by example to uphold the Qualfon Mission & Values

Key Responsibilities:

  • Manage inbound communications via phone, email, chat, and social media from our clients’ members about credit card needs.
  • Handle inquiries related to active credit card accounts, assist with monetary and non-monetary transactions, resolve cases of fraudulent activity, and provide information on various account types including checking and savings accounts, as well as consumer loan applications.
  • Thoroughly assess customer needs, often requiring clarifying questions to gather further information.
  • Leverage available resources and systems to conduct research and deliver appropriate resolutions to customers.
  • Maintain adherence to performance metrics and quality standards.

Qualifications:

  • Minimum of 1 year of customer service experience required; call center experience is preferred.
  • At least 1 year of experience in banking or financial services is strongly preferred.
  • A High School diploma or GED is required; a college degree is preferred.
  • Availability to work onsite in Highland Park and comply with attendance requirements.
  • Ability to adhere to a structured schedule, including start times, breaks, and end times.
  • Veterans and their family members are strongly encouraged to apply.
  • Excellent written and verbal communication skills.
  • Professional and articulate voice, with strong listening abilities.
  • Commitment to maintaining customer privacy.
  • Proficient internet and research skills, capable of quickly acquiring expertise in a variety of subjects.
  • Strong computer skills and the ability to independently resolve minor technical issues.
  • Typing proficiency of at least 25 words per minute with 90% accuracy.
  • Ability to think critically and effectively solve problems.
  • Comfort in a fast-paced, dynamic environment while maintaining a professional demeanor.
  • Self-motivated with the ability to manage tasks independently and follow a set schedule.
  • Experience multitasking across multiple computer applications while engaging with customers.

Equal Opportunity Statement:
Qualfon is an equal opportunity employer, providing equal employment opportunities to all employees and applicants for employment without discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

For those requiring alternative methods of applying for employment due to a disability, please reach out to us at [email protected] to discuss reasonable accommodations.

Compensation:
The starting pay for this position is USD $20.00 per hour.

Job Posting Date: Sat, 19 Apr 2025 06:54:40 GMT

Apply now!

Related Jobs