Customer Service Representative-Community Choice Financial Family of Brands

Job Description

Job Title: Customer Service Representative

Company: Community Choice Financial Family of Brands

Location: Taylor, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a Customer Service Representative in Taylor, MI, it would be necessary to have the specific rate you are referring to. Generally, as of late 2023, hourly rates for Customer Service Representatives in the Midwest, including Michigan, typically range from $15 to $20, depending on experience, specific industry, and company size. If the rate you have falls within or above this range, it can be considered competitive. Additionally, factors such as benefits, work environment, and opportunities for advancement also play a crucial role in overall competitiveness in this job market. Please provide the specific hourly rate for a more tailored analysis.

Job description:

As a Customer Service Representative, you will play a key role in establishing connections and providing a diverse range of products and services to our varied customer base. Our clients rely on us for prompt and dependable financial solutions as they navigate their busy lives. Your exceptional cash handling skills, meticulous attention to detail, and professional engagement with both customers and colleagues in a dynamic environment will not only represent our core mission but also facilitate your professional development.

In this position, you will be responsible for:

• Developing meaningful relationships with customers to foster loyalty and repeat business.
• Accurately reviewing, validating, and processing customer transactions, including check cashing, money transfers, and payments.
• Proactively enhancing customer success by tailoring financial services to meet their individual needs.
• Precisely entering and maintaining customer information in our Point-of-Sale (POS) system.
• Driving new business by executing inbound and outbound call campaigns on a daily basis.
• Supporting customer account management and collections through payment processing and appointment coordination.
• Upholding the appearance and cleanliness of both internal and external store areas to enrich the customer experience.
• Ensuring office security through proper opening and closing procedures, including managing the vault and cash drawer.
• Adhering to Company policies and procedures, as well as local, state, and federal regulations.
• Engaging in continuous training to stay informed about our evolving products and processes.
• Efficiently navigating multiple tasks in a fast-paced environment to meet individual and team performance objectives.
• Committing to a full-time work schedule with regular in-person attendance, including weekends, with a minimum expectation of 40 hours per week.

Qualifications for this role include:

• A high school diploma or equivalent.
• Excellent verbal and written communication abilities.
• A professional demeanor when interacting with customers and colleagues.
• Strong attention to detail and the ability to enter data accurately.
• Proficiency in phone communications, Point of Sale systems, Microsoft Office, and other relevant computer applications.
• Must be at least 18 years of age.
• Background check required (subject to applicable law).
• Capability to meet the physical demands of the role, including the ability to stand for extended periods, lift up to 25 pounds, move throughout the store, and operate mechanical controls such as a keyboard.

Preferred qualifications and skills include:

• Experience in check cashing, document verification, or money order processing.
• Previous cash handling and cash drawer/vault management experience.
• Bilingual skills (English/Spanish) are a plus and may be required for certain locations.

Our comprehensive benefits package includes:

• An extensive onboarding training program.
• Access to a robust learning management system featuring a variety of e-learning modules and training programs for your professional and personal growth.
• Opportunities for career advancement based on performance.
• Multiple options for medical insurance, including free telemedicine and health spending account (HSA/FSA) options.
• Traditional and Roth 401(k) retirement plans with a generous company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits such as dental, vision, short-term and long-term disability plans, accident coverage, critical illness insurance, and pet insurance.
• Paid Time Off (accruing 12 days per calendar year, plus additional days for each year of service after the first year of employment).
• A diverse culture and inclusive environment.
• A relaxed, business casual dress code that accommodates jeans and sneakers.

Our benefits offerings are subject to change without notice. Specific benefits are governed by terms outlined in their respective plan documents.

Since our inception in 1987, we have dedicated ourselves to delivering exceptional customer experiences to everyone who engages with us, whether in-store or through the CheckSmart® website. As a well-established financial services provider, we are committed to offering a variety of services including loans, money orders, wire transfers, Green Dot® Visa® debit cards, gift card buybacks, and check cashing across Kentucky, Indiana, Michigan, and Ohio. We stand firm in our commitment to helping individuals secure essential short-term financial services when they need them most.

Please note that the responsibilities and qualifications outlined above are not intended to be an exhaustive list of all functions or skills for this position. The Company retains the right to make changes to job descriptions as needed, and additional responsibilities may be assigned as deemed appropriate by management.

Important: The Community Choice Financial® Family of Brands will never request banking or payment information during the interview or hiring process, nor will we conduct interviews via text message. Official email correspondence will originate from domains ending in @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions require in-person attendance.

The Community Choice Financial® Family of Brands is committed to fostering a workplace free from discrimination based on various characteristics, including but not limited to race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other protected characteristic. We encourage candidates from all backgrounds to apply. CCFI Companies, LLC is an equal-opportunity employer.

Job Posting Date: Mon, 18 Nov 2024 08:30:45 GMT

Apply now!