Customer Service Representative / Dispatcher-ClimateGuys.com

Job Description

Job Title: Customer Service Representative / Dispatcher

Company: ClimateGuys.com

Location: Holland, MI

Pay: $28 per hour

AI Pay Analysis: An hourly rate of $28 for a Customer Service Representative/Dispatcher in Holland, MI, is generally considered competitive, as it is above the national average for similar roles. According to data from the Bureau of Labor Statistics and various job market sources, customer service representatives in Michigan typically earn between $15 to $22 per hour, with dispatchers often earning slightly more, especially in specialized fields or with experience. The $28 rate suggests a role that may require additional skills, experience, or specialized knowledge, positioning it well within the market. Overall, this rate reflects a strong compensation offer in the context of established industry standards for the area.

Job description:
Customer Service Representative / Dispatcher

Climate Guys, a family-owned business serving the Western Michigan area since 2010, is seeking a dedicated Dispatcher/Receptionist to join our team. This role requires a self-motivated individual with exceptional administrative skills who can effectively identify challenges and implement solutions while maintaining accountability for high-quality work.

Position Summary: In this capacity, you will collaborate closely with our technicians to manage their daily schedules, coordinate appointments, and communicate service offerings. Additionally, you will provide valuable information to our customers, address inquiries, and manage concerns. Acting as the primary point of support, you will ensure customer satisfaction with our products, services, and features. This is a fast-paced position that demands strong communication abilities, both verbal and written, proficient computer skills, and effective self-management while meeting performance goals.

Compensation: Up to $28.00 per hour

Benefits:
– Medical, Dental, and Vision Insurance
– Paid Time Off and Holiday Pay
– Three Personal Days
– Sick Leave: One hour for every 30 hours worked (up to 72 hours annually)
– Retirement Plan with Company Match
– Additional benefits available

Work Hours: Monday to Friday, 8:00 AM to 5:00 PM; some overtime may be required.

Required Qualifications:
– Minimum of 3 years of experience in dispatching or a customer service role
– Previous experience in HVAC dispatch/customer service is preferred
– Familiarity with the geographical area served or strong map-reading skills
– Proficient in operating a multi-line phone system
– Solid data entry skills
– Ability to multi-task and manage time effectively
– Highly organized and capable of working independently
– Outstanding customer service skills
– Exceptional written and verbal communication abilities
– Experience with dispatch software, preferably Service Titan
– Prior experience in dispatching or scheduling is a plus
– A mechanical aptitude and/or knowledge of the HVAC industry
– Proficiency in Microsoft Word, Excel, and Outlook
– Strong data management skills
– Goal-oriented with a problem-solving mindset

Please note: We utilize a third party for all our hiring processes; do not contact us directly.

Job Posting Date: Wed, 23 Apr 2025 22:07:29 GMT

Apply now!