Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Hilliard, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Customer Service Representative First Shift” position in Hilliard, OH, is generally considered below the competitive range for this role in 2023. Nationally, customer service representatives earn between $15 and $20 per hour, with rates varying based on experience, industry, and geographic location. In Ohio, the typical pay for such positions often falls in the $14 to $18 range, reflecting both local living costs and wage standards. Therefore, the offered rate may not adequately attract candidates or retain talent, indicating a need for employers to consider increasing compensation to remain competitive in the job market.

Job description:
Shift hours are from 6:00 AM to 2:00 PM, with both full-time and part-time positions available.

Essential Duties and Responsibilities:
– Provide exceptional customer service by greeting members, prospective members, and guests.
– Manage all front desk operations, which include, but are not limited to:
– Answering phone calls in a friendly manner and assisting callers with various inquiries.
– Verifying IDs and member barcodes in the system.
– Facilitating new member sign-ups.
– Conducting tours of the club for prospective members.
– Updating member accounts as needed.
– Responding promptly and professionally to member questions and concerns, escalating issues to the Assistant Club Manager when necessary.
– Assisting in the maintenance of a neat and clean club environment.
– Monitoring safety and cleanliness throughout the club.
– Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and the gym floor.
– Restocking locker rooms with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
– Adhering to the “Lost and Found Policy” and promptly turning in lost property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– A background in customer service is preferred.
– Basic proficiency in computer skills is required.
– A passion for fitness and health.
– An upbeat and positive attitude at all times.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to interact positively and professionally with both members and co-workers, consistently exceeding member expectations.
– Strong listening skills with the ability to empathize and solve problems.
– Demonstrated diplomacy in all interactions while using appropriate behavior and language.
– A High School diploma or GED equivalent is preferred.
– Applicants must be at least 18 years of age.

Physical Demands:
– Continuous standing and walking throughout the shift.
– Frequent verbal communication with members and responding to incoming membership calls.
– Ability to occasionally lift up to 50 pounds.
– Use of cleaning chemicals during shift hours.
– Regular cleaning and sanitizing of equipment and frequently used surfaces within the club.
– Ongoing monitoring of the club environment and assistance to members throughout the shift.

Job Posting Date: Fri, 06 Dec 2024 01:06:18 GMT

Apply now!